Operations & Supply Chain

Our Research Expertise

A new generation of innovative digital technology is now available for organizations to use to optimize the operations and the supply chain, aligning it to customer demand and the fulfillment of products and services. Utilizing this technology can dramatically improve the value of products and services; failing to embrace them can decrease it. The effective application and use of analytics, collaboration, machine learning, planning and IoT can increase the agility of the supply chain across sourcing, manufacturing, distribution and logistics to ensure full value is realized from the inventory of products.

Ventana Research offers research-based guidance to those in operations and supply chain roles to help maximize the value of products and services through more effective planning and efficient operational execution. We provide education on best practices and assessment and adoption of applications and information. Change is required to ensure efficient and effective supply chains are operating today and will in the future. Ventana Research can help.

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By 2020, 50% of organizations will have deployed robotics technologies that will be able to guide actions and predict the efficiency of operations in all service and supply chain processes.

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Mark Smith

CEO & Chief Research Officer

Our Latest News & Research

Research

Business Planning Value Index - In Design

Next Generation Product Information Management Benchmark - Recently Published

Product Information Management Value Index - In Analysis

Sales and Operations Planning Dynamic Insights - In Collection

Sales Performance Management Benchmark - In Design

Subscription Billing Benchmark - In Design

Press Releases

Analyst Perspectives

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Ventana On-Demand (VOD) is an advisory service that provides access to exclusive research and monthly dialogue with our analysts.Visit the services page to learn more.

Webinar

Best Practices for Building a Business Case for Product Information Management

Recent research shows that over half of organizations (57%) are re-assessing how to manage information associated with products. With 48 percent of organizations utilizing line of business IT budgets to fund PIM projects; it is essential to make proj

Value Index

Business Planning 2015

Planning is a key component to all businesses; but often; the reality does not go according to plans. In businesses; this discrepancy can increase costs and waste time. But with the right tools; organizations can more closely align their plans to the

White Paper

Calculating the Return on Better Planning

Realizing an appropriate return on capital spending is critical. Poor allocation of strategic funds can impair the competitiveness and profitability of a corporation; which is why well-run organizations have a disciplined methodology for making thes

Infographic

Connecting Product Information Management

Effective product information management is a high priority for most organizations today. And most lack a dedicated approach to PIM. Those that do not invest and improve will fall behind. It's no wonder why. Research shows that PIM can improve effici

Research Perspective

Developing Best Practices in Sales Forecasting

The purpose of sales forecasting is to anticipate and facilitate sales activities and help representatives identify opportunities; reach quotas and achieve the maximum potential of their accounts and territories. We find that sales forecasting is of

White Paper

Enhancing Global Channel Visibility

Over the past decade; markets have grown increasingly global; especially for technology companies. Rising incomes in underdeveloped countries have led to increased demand for a wide range of products. However; this opportunity also brings with it a

Research Perspective

Five Best Practices for Optimizing Sales Analytics and Forecasting

Benchmark research that Ventana Research conducted on sales performance management reveals that the top two priorities of sales management are to increase revenue (cited by 72% of participants) and to improve the efficiency of sales processes (57%).

Research Perspective

Five Best Practices for Sales Planning

Launching and running a sales program without careful planning is a recipe for failure. Effectiveness in sales starts with planning. To be successful; planning must involve a range of stakeholders from various roles; use a systematic process; incorp

White Paper

Five Risks of Ignoring Sales Performance Management

Optimizing the potential of a sales organization requires being able to motivate representatives with appealing incentives and a clear compensation structure. Determining these can no longer be a once-a-year effort because today's dynamic business c

Benchmark

Governance; Risk and Compliance

Governance is essential to the management of a corporation. Without it there can be no reliable way to guide the actions of individuals to align them to corporate objectives and requirements. Risk; for its part; comes in many forms; including interna

Presentation

Governance; Risk and Compliance

The business activities known as governance; risk and compliance (GRC) are tightly linked. Governance; risk management and compliance management are separate but closely related activities that take place in any organization. Governance is essential

White Paper

Governance; Risk and Compliance

The business activities known as governance; risk and compliance (GRC) are tightly linked. Governance; risk management and compliance management are separate but closely related activities that take place in any organization. Governance is essential

eBook

Improve Agility through Continuous Planning

A continuous planning approach that uses frequent portfolio analyses to evaluate new project demand against in-progress work will help organizations achieve greater agility; flexibility; coordination and accountability in their operations and project

Benchmark

Long Range Planning

Dedicated planning software has existed in relatively sophisticated forms for more than a decade. Yet our research shows that almost half of all large global companies prepare plans and budgets in time-consuming primarily using spreadsheets. Spreadsh

Webinar

Long Range Planning Best Practices Webinar

Long range planning (LRP) is a process and discipline that companies use to determine the best strategy for succeeding in the markets they serve. These initiatives when done well; supports strategic goals and objectives and allow organizations to all

White Paper

Long Range Planning

Long-range planning (LRP) is a process and discipline that companies use to determine the best strategy for succeeding in the markets they serve and to ensure they have the capabilities needed to support their strategic objectives; they also must pla

eBook

Mastering Product Information is Everyones Business

Product Information Management (PIM) is essential to business processes; the customer experience; and ultimately financial performance. It is shared among business units; customers; partners and distributors and may take many forms; including text; v

Webinar

Mastering Product Information is Everyones Business

Effective product information management is a high priority for most organizations today. And most lack a dedicated approach to PIM. Those that do not invest and improve will fall behind. It's no wonder why. Research shows that PIM can improve effici

Benchmark

Next-Generation Enterprise Resource Planning

The enterprise resource planning (ERP) system is a pillar of nearly every company's record-keeping and management of business processes. It is essential to the smooth functioning of a business's accounting and finance functions. In manufacturing and distribution; ERP also can manage inventory and logistics.

White Paper

Next-Generation Enterprise Resource Planning

The enterprise resource planning (ERP) system is a pillar of nearly every company's record-keeping and management of business processes. It is essential to the smooth functioning of a business's accounting and finance functions. In manufacturing and distribution; ERP also can manage inventory and logistics. Some companies use it to handle human resources functions like tracking employees; payroll and related costs.

Benchmark

Next Generation Learning

Learning management is increasingly vital to businesses for training; compliance; onboarding and performance management. The new research examined the impact of and interest in six next-generation technological advancements on business use of learnin

White Paper

Next-Generation Learning Management Systems

Ventana Research has delivered the Benchmark Research into Next-Generation Learning Management. The research examined social learning in the broader context of human capital management; evaluated how and where social learning interacts with other HCM

Benchmark

Next Generation Workforce Optimization

To remain competitive in todays market; companies need happy customers. The quality of customer experience is dependent on the agent who handles interactions. Our recent research shows that organizations are actively deploying new channels of intera

Webinar

Next Generation Workforce Optimization

To remain competitive in todays market; companies need happy customers. The quality of customer experience is dependent on the agent who handles interactions. Our recent research shows that organizations are actively deploying new channels of intera

Benchmark

Next-Generation Business Planning

Today; budgeting and operational planning effrots are typically only loosely connected. In contrast; Next-Generation Business Planning closely integrates unit-level operational plans with financial planning. Relying on information technology; it enab

Best Practices

Next-Generation Business Planning

Next-generation business planning closely integrates individual operational plans with financial plans. Supported by dedicated software; it enables companies to plan faster with less effort to achieve greater accuracy and agility.

Webinar

Next-Generation Business Planning

Business planning encompasses all of the forward-looking activities in which companies routinely engage; such as sales; production and head-count planning as well as budgeting. Among the several benefits it conveys; planning helps to get everyone ont

White Paper

Next Generation Business Planning

Ventana Research undertook this Benchmark Research into the Next Generation of Business Planning to examine systems and tools that operate across business processes; influencing the optimal use of information and technology to manage performance. Thi

White Paper

Planning and Budgeting

Budgeting and planning is an area of finance that is long-established yet ripe for change. There is widespread dissatisfaction with the budgeting process. Nearly all business people regard it as a waste of time and resources. Typically; it eats up 10

Benchmark

Product and Service Analytics

Nearly two-thirds said it is very important to make it simpler to provide analytics and metrics; and half said they can significantly improve their use of them. In addition; half are not satisfied with the process currently used to create analytics;

White Paper

Product and Supply Chain Analytics

The Product and Services Analytics Benchmark confirms that metrics and key indicators are important; and are used most often to evaluate cost- and budget-related factors. And they show that analytics processes are not very effective in most organizat

Benchmark

Product Information Management

Organizations need to address limitations in the ways they manage product information; including related attributes and content that describes the products. New types and sources of data often introduce new and inconsistent ways in which products; ma

Presentation

Product Information Management

Organizations need to address limitations in the ways they manage product information; including related attributes and content that describes the products. New types and sources of data often introduce new and inconsistent ways in which products; ma

White Paper

Product Information Management

Organizations need to address limitations in the ways they manage product information; including related attributes and content that describes the products. New types and sources of data often introduce new and inconsistent ways in which products; ma

Value Index

Product Information Management 2015

In the information age; access is key for organizations. This is especially true for product information; where multiple areas in a business need to be able to access the same information; and have it always be up-to-date. And as the number of ways t

Research Perspective

Product Information Management in an Master Data Management World

Consistent; accurate product information is essential to meet the expectations of today's customers. These demanding consumers want detailed information presented to them through whichever of the various channels; including websites and commerce sys

Research Perspective

Redefining the Supply Chain

Organizations find themselves facing increasingly complex global manufacturing and distribution challenges. Customers today; whether other businesses or individuals; want products to be easy to shop for and purchase and be delivered quickly. Busines

eBook

Sales Performance Management: A Buyers Guide

The success of sales efforts depends on the performance of the sales team as a whole and each of its members. But sales performance cannot be a matter of guesswork or ad hoc projections; it must be measured.

Benchmark

Supply Chain Analytics

There isnt an aspect of business today in which people dont claim they use analytics to generate information; typically in the form of metrics and key indicators. But there is much confusion about their usefulness and value to the business and abou

Benchmark

Supply Chain Business Intelligence

How good is your supply chain business intelligence (BI)?  Are you getting the right information you need to do your job?  If not; why not?  Do you have the right technology to get the answers that will help you improve business performance?  How do

eBook

The Business of Sales Forecasting

Sales forecasting has been an inexact science; often depending as much on gut instinct as on data. Two reasons for this imprecision are a lack of pipeline information and a reliance on spreadsheets to create and track forecasts. The alternatives; sal

Research Perspective

The Digital Transformation of Planning and Budgeting

Digital transformation is a popular term that encompasses a range of fundamental changes caused or catalyzed by modern information technology. The internet and intelligent mobile devices have changed how people live; work; shop and communicate. Wh

Research Perspective

Using Supply Chain Performance Management Strategically

Engaging employees requires more than directing them in what to do; they also need to receive credit for their accomplishments. Such recognition helps improve the employee experience; according to our benchmark research on human capital analytics; a

White Paper

Work and Resource Management

As the pace of business innovation has picked up; many organizations have found it harder to keep up. Studies show that fewer than half of organizations have accurate project plans and only one-quarter can compare actuals to plans within three business days.

Viewpoint

Work and Resource Management

Successful companies are able to generate the maximum value from their investments. But doing that is not necessarily easy. Balancing work efficiency and effectiveness withing business areas and processes is often difficult - and in many instances growing increasingly so.

Benchmark

Workforce Analytics

Our Maturity Index analysis places only 12 percent of organizations at the highest Innovative level of maturity. The research shows that overall businesses tend to rely on traditional cost- and budget-related metrics and use spreadsheets heavily.

Presentation

Workforce Analytics

The findings offer fresh research-based information on companies attitudes toward workforce analytics. They confirm that metrics and key indicators are important for workforce and talent management; used most often to evaluate performance and determ

White Paper

Workforce Analytics

The Workforce Analytics benchmark assessed organizational  maturity by examining the adequacy of people; process; information and technology competencies required to make the most effective and efficient use of analytics. The findings offer significa

Research Perspective

Managing Sales Performance in Smaller Organizations

Sales organizations, especially in small businesses, are under pressure to take advantage of every revenue-generating opportunity. Feeling they have to move fast, sales management personnel

Research Perspective

Achieving State-of-the-Art Finance Analytics

By itself data isn't useful for business. It requires analytics to transform data into actionable information. Analytics of one sort or another has long been a core competence of finance departments; applied to balance sheets; income statements or c

White Paper

Beyond Keeping the Lights On

CIOs and senior IT leaders such as directors of global applications and enterprise architects constantly face the challenge of reducing technology costs while continuing to deliver consistent value to the business. The IT organization must always be seeking opportunities to automate the infrastructure and processes used throughout the enterprise to improve efficiency.

Research Perspective

Performance Management Isn’t Only for Executives

Performance management is a strategy and a set of methodologies and processes for managing the performance of the organization and its business network; its purpose is to achieve a common set of goals and objectives. At its core, then, performance management is about aligning day-to-day processes and activities with organizational strategy. This makes it of obvious value to savvy executives and finance professionals: It communicates to all stakeholders an agreed-upon strategy and helps align the organization around it.

Research Perspective

Gaining an Edge in Manufacturing with Business Analytics

Unfortunately, they’re unlikely to be able to do so by relying on the spreadsheets that our benchmark research into analytics in manufacturing finds are being used in almost two-thirds of organizations (63%). A substantial majority (92%) use them universally or regularly, yet the research found that doing so leads to analytics that take longer to generate and are less accurate.

Research Perspective

Gaining an Edge in Banking with Business Analytics

Business analytics today involves far more than reports and spreadsheets. But despite significant investments in business intelligence (BI) software, many midsize banks continue to operate with a limited set of analytic capabilities, focused largely on querying and reporting.

Research Perspective

PIM Trump MDM

Ventana Research defines product information management (PIM) as the practice of using information, applications and technology to effectively support product-related processes across an organization. When PIM is deployed, it employs a wide range of information, including images and videos and other visual and descriptive content, to market and sell products.

White Paper

Building High-Quality and Complete Product Information

Product information management (PIM) landscape has changed drastically over the last few years, and many businesses are still trying to grapple with it.

Viewpoint

Why Companies Should Implement Active Profitability Management

Managing profitability effectively is especially important in today�s constrained pricing environment. Shifts in market structures; including globalization and better informed customers; have made it difficult to raise prices.

eBook

Improving Financial Performance with Predictive Analytics

Many Organizations today are applying predictive analytics. 83% of participants in our research said that predictive analytics is important to their organization, and nearly all executives said they consider predictive analytics important.

Viewpoint

Creating Accountability in Work and Resource Management

If you are not confident in what your organization is doing in work and resource management, it is time to consider a better path to enabling accountability and optimal productivity. Over the past decade, our firm has seen this failure consistently undercut business potential, frustrating the leadership of almost every organization.

Research Perspective

Marketing Effectively with PIM

Marketing organizations have yet to grasp fully the value of managing product information efficiently across marketing for all business channels. Education on effective product information is critical; organizations must be able to use information to have a full understanding of products in order to maximize their value.

Webinar

Ensuring Effective Product Experiences with PIM

We are observing a radical change in consumer expectations about purchase-related product information. In this age of instant online response, consumer patience is in precipitous decline. This is forcing organizations to modernize their use of product information management to provide a more rapid and improved digital experience across all engagement channels. The timing is good: Digital innovations and robotic automation and intelligence are demonstrably able to improve product information quality and also make the information available in forms never before considered.

Research Perspective

Let’s Talk about the Business, Not Just the Budget

People have been complaining about budgeting forever. Technology helps the CFO and finance organization produce a detailed budget and analyze “the numbers” with less effort than was required in the past. Dissatisfaction remains, however, because technology hasn’t addressed the challenge of increasing the business value of budgeting, especially to the budget owners. It hasn’t changed the conversation to a dialog centered on the business plan first rather than concentrating on the financial outcomes of that plan.

Research Perspective

Embracing PIM as a Service

The software industry’s evolution toward cloud computing and software as a service (SaaS) has changed how and where organizations operate not just their software but their business. Almost every business application – across customer-facing functions, the office of finance and the supply chain

Webinar

Predictive Planning: Use predictive planning to improve outcomes across business processes

Ventana Research uses the term predictive planning to describe an agile, high-participation process that builds on innovative technology to achieve business objectives. Predictive planning uses a shared computing environment to enable cross-functional collaboration and rapid planning cycles. It takes advantage of technologies such as in-memory computing to make interactive planning and budgeting feasible and advanced analytics to provide deeper insights into results and more accurate forecasts.

Want to see all the research?

Ventana Research 2017 Digital Innovation Award Winner

Research Calendar

Ventana Research maintains a rigorous approach to its areas of research expertise through a methodology of processes and activities to ensure we provide the best possible insights on technology across business and IT. This is represented in our Research Agenda, which is a foundation for providing actionable information and guidance to help you identify opportunities for improved competitiveness and effectiveness. Other industry analyst firms lack methodology and a publicly available research agenda and are easily biased by clients and the industry. We take pride in our reputation for independence and provide our research calendar and agenda for visibility into the upcoming months of activity.

April

  • Analysts Perspective
    State of Operations and Supply Chain in 2018
  • Benchmark Research
    Business Planning and Digital Commerce in design
  • Dynamic Insights
    Sales & Operations Planning in collection;
    Work and Resource Management in design
  • Value Index
    Product Information Management in analysis

May

  • Analysts Perspective
    The Coming Age of Work and Resource Management
  • Benchmark Research
    Business Planning and Digital Commerce starts
  • Dynamic Insights
    Sales & Operations Planning in collection;
    Work and Resource Management in collection
  • Value Index
    Business Planning in design;
    Product Information Management published

June

  • Analysts Perspective
    Supply Chain Performance Management;
    PIM and Supply Chain
  • Benchmark Research
    Business Planning and Digital Commerce in collection
  • Dynamic Insights
    Product Experience in design;
    Work and Resource Management in collection;
    Sales and Operations Planning in analysis
  • Value Index
    Business Planning in collection

What to see our research plans for the year? Download the full research agenda

Vendors Not Covered or Recommended

  • Microsoft
  • Plex
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