Operations & Supply Chain

Our Research Expertise

A new generation of innovative digital technology is now available for organizations to use to optimize the operations and the supply chain, aligning it to customer demand and the fulfillment of products and services. Utilizing this technology can dramatically improve the value of products and services; failing to embrace them can decrease it. The effective application and use of analytics, collaboration, machine learning, planning and IoT can increase the agility of the supply chain across sourcing, manufacturing, distribution and logistics to ensure full value is realized from the inventory of products.

Ventana Research offers research-based guidance to those in operations and supply chain roles to help maximize the value of products and services through more effective planning and efficient operational execution. We provide education on best practices and assessment and adoption of applications and information. Change is required to ensure efficient and effective supply chains are operating today and will in the future. Ventana Research can help.

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By 2020, only 1/5 of organizations will have deployed an intelligent planning platform that is collaborative and predictive and so enables them to respond competitively to market disruptions and shifts.

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Mark Smith

CEO & Chief Research Officer

Our Latest News & Research

Research

Business Planning Value Index - In Collection

Business Planning Benchmark - In Collection - Click to Participate

Enterprise Resource Planning Benchmark - In Design

Next Generation Product Information Management Benchmark - Recently Published

Product Experience Dynamic Insights - In Design

Product Information Management Value Index - In Analysis

Sales and Operations Planning Dynamic Insights - In Collection - Click to Participate

Sales Performance Management Benchmark - In Design

Subscription Management Benchmark - In Design

Work and Resource Management Dynamic Insights - In Design

Press Releases

Analyst Perspectives

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Ventana On-Demand (VOD) is an advisory service that provides access to exclusive research and monthly dialogue with our analysts.Visit the services page to learn more.
Webinar
Best Practices for Building a Business Case for Product Information Management 2015

Recent research shows that over half of organizations (57%) are re-assessing how to manage information associated with products. With 48 percent of organizations utilizing line of business IT budgets to fund PIM projects; it is essential to make proj

Value Index
Business Planning 2015

Planning is a key component to all businesses; but often; the reality does not go according to plans. In businesses; this discrepancy can increase costs and waste time. But with the right tools; organizations can more closely align their plans to the

White Paper
Calculating the Return on Better Planning

Realizing an appropriate return on capital spending is critical. Poor allocation of strategic funds can impair the competitiveness and profitability of a corporation; which is why well-run organizations have a disciplined methodology for making thes

Infographic
Connecting Product Information Management

Effective product information management is a high priority for most organizations today. And most lack a dedicated approach to PIM. Those that do not invest and improve will fall behind. It's no wonder why. Research shows that PIM can improve effici

Research Perspective
Developing Best Practices in Sales Forecasting

The purpose of sales forecasting is to anticipate and facilitate sales activities and help representatives identify opportunities; reach quotas and achieve the maximum potential of their accounts and territories. We find that sales forecasting is of

White Paper
Enhancing Global Channel Visibility

Over the past decade; markets have grown increasingly global; especially for technology companies. Rising incomes in underdeveloped countries have led to increased demand for a wide range of products. However; this opportunity also brings with it a

Research Perspective
Five Best Practices for Optimizing Sales Analytics and Forecasting

Benchmark research that Ventana Research conducted on sales performance management reveals that the top two priorities of sales management are to increase revenue (cited by 72% of participants) and to improve the efficiency of sales processes (57%).

Research Perspective
Five Best Practices for Sales Planning

Launching and running a sales program without careful planning is a recipe for failure. Effectiveness in sales starts with planning. To be successful; planning must involve a range of stakeholders from various roles; use a systematic process; incorp

White Paper
Five Risks of Ignoring Sales Performance Management

Optimizing the potential of a sales organization requires being able to motivate representatives with appealing incentives and a clear compensation structure. Determining these can no longer be a once-a-year effort because today's dynamic business c

Executive Summary
Governance; Risk and Compliance 2012

Governance is essential to the management of a corporation. Without it there can be no reliable way to guide the actions of individuals to align them to corporate objectives and requirements. Risk; for its part; comes in many forms; including interna

Presentation - VOD
Governance; Risk and Compliance 2012

The business activities known as governance; risk and compliance (GRC) are tightly linked. Governance; risk management and compliance management are separate but closely related activities that take place in any organization. Governance is essential

White Paper - VOD
Governance; Risk and Compliance 2012

The business activities known as governance; risk and compliance (GRC) are tightly linked. Governance; risk management and compliance management are separate but closely related activities that take place in any organization. Governance is essential

eBook
Improve Agility through Continuous Planning

A continuous planning approach that uses frequent portfolio analyses to evaluate new project demand against in-progress work will help organizations achieve greater agility; flexibility; coordination and accountability in their operations and project

Executive Summary
Long Range Planning 2013

Dedicated planning software has existed in relatively sophisticated forms for more than a decade. Yet our research shows that almost half of all large global companies prepare plans and budgets in time-consuming primarily using spreadsheets. Spreadsh

Webinar
Long Range Planning Best Practices Webinar 2013

Long range planning (LRP) is a process and discipline that companies use to determine the best strategy for succeeding in the markets they serve. These initiatives when done well; supports strategic goals and objectives and allow organizations to all

White Paper - VOD
Long Range Planning 2013

Long-range planning (LRP) is a process and discipline that companies use to determine the best strategy for succeeding in the markets they serve and to ensure they have the capabilities needed to support their strategic objectives; they also must pla

eBook
Mastering Product Information is Everyone's Business

Product Information Management (PIM) is essential to business processes; the customer experience; and ultimately financial performance. It is shared among business units; customers; partners and distributors and may take many forms; including text; v

Webinar
Mastering Product Information is Everyone's Business

Effective product information management is a high priority for most organizations today. And most lack a dedicated approach to PIM. Those that do not invest and improve will fall behind. It's no wonder why. Research shows that PIM can improve effici

Executive Summary
Next-Generation Enterprise Resource Planning 2017

The enterprise resource planning (ERP) system is a pillar of nearly every company's record-keeping and management of business processes. It is essential to the smooth functioning of a business's accounting and finance functions. In manufacturing and

White Paper - VOD
Next-Generation Enterprise Resource Planning 2017

The enterprise resource planning (ERP) system is a pillar of nearly every company's record-keeping and management of business processes. It is essential to the smooth functioning of a business's accounting and finance functions. In manufacturing and

Executive Summary
Next Generation Learning 2015

Learning management is increasingly vital to businesses for training; compliance; onboarding and performance management. The new research examined the impact of and interest in six next-generation technological advancements on business use of learnin

White Paper - VOD
Next-Generation Learning Management 2015 Systems

Ventana Research has delivered the Benchmark Research into Next-Generation Learning Management. The research examined social learning in the broader context of human capital management; evaluated how and where social learning interacts with other HCM

Executive Summary
Workforce Optimization 2017

To remain competitive in todays market; companies need happy customers. The quality of customer experience is dependent on the agent who handles interactions. Our recent research shows that organizations are actively deploying new channels of intera

Webinar
Next Generation Workforce Optimization 2013

To remain competitive in todays market; companies need happy customers. The quality of customer experience is dependent on the agent who handles interactions. Our recent research shows that organizations are actively deploying new channels of intera

Executive Summary
Next-Generation Business Planning 2015

Today; budgeting and operational planning effrots are typically only loosely connected. In contrast; Next-Generation Business Planning closely integrates unit-level operational plans with financial planning. Relying on information technology; it enab

Best Practices
Next-Generation Business Planning 2015

Next-generation business planning closely integrates individual operational plans with financial plans. Supported by dedicated software; it enables companies to plan faster with less effort to achieve greater accuracy and agility.

Webinar
Next-Generation Business Planning 2015

Business planning encompasses all of the forward-looking activities in which companies routinely engage; such as sales; production and head-count planning as well as budgeting. Among the several benefits it conveys; planning helps to get everyone ont

White Paper - VOD
Next-Generation Business Planning 2015

Ventana Research undertook this Benchmark Research into the Next Generation of Business Planning to examine systems and tools that operate across business processes; influencing the optimal use of information and technology to manage performance. Thi

White Paper - VOD
Planning and Budgeting 2008

Budgeting and planning is an area of finance that is long-established yet ripe for change. There is widespread dissatisfaction with the budgeting process. Nearly all business people regard it as a waste of time and resources. Typically; it eats up 10

Executive Summary
Product and Service Analytics 2011

Nearly two-thirds said it is very important to make it simpler to provide analytics and metrics; and half said they can significantly improve their use of them. In addition; half are not satisfied with the process currently used to create analytics;

White Paper - VOD
Product and Supply Chain Analytics 2011

The Product and Services Analytics Benchmark confirms that metrics and key indicators are important; and are used most often to evaluate cost- and budget-related factors. And they show that analytics processes are not very effective in most

Executive Summary
Product Information Management 2015

Organizations need to address limitations in the ways they manage product information; including related attributes and content that describes the products. New types and sources of data often introduce new and inconsistent ways in which products; ma

Presentation - VOD
Trends in Product Information Management 2012

Organizations need to address limitations in the ways they manage product information; including related attributes and content that describes the products. New types and sources of data often introduce new and inconsistent ways in which products; ma

White Paper - VOD
Product Information Management 2015

Organizations need to address limitations in the ways they manage product information; including related attributes and content that describes the products. New types and sources of data often introduce new and inconsistent ways in which products; ma

Value Index
Product Information Management 2015

In the information age; access is key for organizations. This is especially true for product information; where multiple areas in a business need to be able to access the same information; and have it always be up-to-date. And as the number of ways t

Research Perspective
Product Information Management in an Master Data Management World

Consistent; accurate product information is essential to meet the expectations of today's customers. These demanding consumers want detailed information presented to them through whichever of the various channels; including websites and commerce sys

Research Perspective
Redefining the Supply Chain

Organizations find themselves facing increasingly complex global manufacturing and distribution challenges. Customers today; whether other businesses or individuals; want products to be easy to shop for and purchase and be delivered quickly. Busines

eBook
Sales Performance Management: A Buyer's Guide

The success of sales efforts depends on the performance of the sales team as a whole and each of its members. But sales performance cannot be a matter of guesswork or ad hoc projections; it must be measured.

Executive Summary
Supply Chain Analytics 2011

There isnt an aspect of business today in which people dont claim they use analytics to generate information; typically in the form of metrics and key indicators. But there is much confusion about their usefulness and value to the business and abou

Executive Summary
Supply Chain Business Intelligence 2011

How good is your supply chain business intelligence (BI)?  Are you getting the right information you need to do your job?  If not; why not?  Do you have the right technology to get the answers that will help you improve business perfor

eBook
The Business of Sales Forecasting

Sales forecasting has been an inexact science; often depending as much on gut instinct as on data. Two reasons for this imprecision are a lack of pipeline information and a reliance on spreadsheets to create and track forecasts. The alternatives; sal

Research Perspective
The Digital Transformation of Planning and Budgeting

Digital transformation is a popular term that encompasses a range of fundamental changes caused or catalyzed by modern information technology. The internet and intelligent mobile devices have changed how people live; work; shop and communicate. Wh

Research Perspective
Using Supply Chain Performance Management Strategically

Engaging employees requires more than directing them in what to do; they also need to receive credit for their accomplishments. Such recognition helps improve the employee experience; according to our benchmark research on human capital analytics; a

White Paper
Work and Resource Management

As the pace of business innovation has picked up; many organizations have found it harder to keep up. Studies show that fewer than half of organizations have accurate project plans and only one-quarter can compare actuals to plans within three busine

Viewpoint
Work and Resource Management

Successful companies are able to generate the maximum value from their investments. But doing that is not necessarily easy. Balancing work efficiency and effectiveness withing business areas and processes is often difficult - and in many instances gr

Executive Summary
Workforce Analytics 2011

Our Maturity Index analysis places only 12 percent of organizations at the highest Innovative level of maturity. The research shows that overall businesses tend to rely on traditional cost- and budget-related metrics and use spreadsheets heavily.

Presentation - VOD
Workforce Analytics 2011

The findings offer fresh research-based information on companies attitudes toward workforce analytics. They confirm that metrics and key indicators are important for workforce and talent management; used most often to evaluate performance and determ

White Paper - VOD
Workforce Analytics 2011

The Workforce Analytics benchmark assessed organizational  maturity by examining the adequacy of people; process; information and technology competencies required to make the most effective and efficient use of analytics. The findings offer

Research Perspective
Managing Sales Performance in Smaller Organizations

Sales organizations, especially in small businesses, are under pressure to take advantage of every revenue-generating opportunity. Feeling they have to move fast, sales management personnel

Research Perspective
Achieving State-of-the-Art Finance Analytics

By itself data isn't useful for business. It requires analytics to transform data into actionable information. Analytics of one sort or another has long been a core competence of finance departments; applied to balance sheets; income statements or c

White Paper
Beyond Keeping the Lights On

CIOs and senior IT leaders such as directors of global applications and enterprise architects constantly face the challenge of reducing technology costs while continuing to deliver consistent value to the business. The IT organization must always be

Research Perspective
Performance Management Isn’t Only for Executives

Performance management is a strategy and a set of methodologies and processes for managing the performance of the organization and its business network; its purpose is to achieve a common set of goals and objectives. At its core, then, performance ma

Research Perspective
Gaining an Edge in Manufacturing with Business Analytics

Unfortunately, they’re unlikely to be able to do so by relying on the spreadsheets that our benchmark research into analytics in manufacturing finds are being used in almost two-thirds of organizations (63%). A substantial majority (92%) use them uni

Research Perspective
Gaining an Edge in Banking with Business Analytics

Business analytics today involves far more than reports and spreadsheets. But despite significant investments in business intelligence (BI) software, many midsize banks continue to operate with a limited set of analytic capabilities, focused largely

Research Perspective
PIM Trump MDM

Ventana Research defines product information management (PIM) as the practice of using information, applications and technology to effectively support product-related processes across an organization. When PIM is deployed, it employs a wide range of

White Paper
Building High-Quality and Complete Product Information

Product information management (PIM) landscape has changed drastically over the last few years, and many businesses are still trying to grapple with it.

Viewpoint
Why Companies Should Implement Active Profitability Management

Managing profitability effectively is especially important in today�s constrained pricing environment. Shifts in market structures; including globalization and better informed customers; have made it difficult to raise prices.

eBook
Improving Financial Performance with Predictive Analytics

Many Organizations today are applying predictive analytics. 83% of participants in our research said that predictive analytics is important to their organization, and nearly all executives said they consider predictive analytics important.

Viewpoint
Creating Accountability in Work and Resource Management

If you are not confident in what your organization is doing in work and resource management, it is time to consider a better path to enabling accountability and optimal productivity. Over the past decade, our firm has seen this failure consistently u

Research Perspective
Marketing Effectively with PIM

Marketing organizations have yet to grasp fully the value of managing product information efficiently across marketing for all business channels. Education on effective product information is critical; organizations must be able to use information to

Webinar
Ensuring Effective Product Experiences with PIM

We are observing a radical change in consumer expectations about purchase-related product information. In this age of instant online response, consumer patience is in precipitous decline. This is forcing organizations to modernize their use of produc

Research Perspective
Let’s Talk about the Business, Not Just the Budget

People have been complaining about budgeting forever. Technology helps the CFO and finance organization produce a detailed budget and analyze “the numbers” with less effort than was required in the past. Dissatisfaction remains, however, because tech

Research Perspective
Embracing PIM as a Service

The software industry’s evolution toward cloud computing and software as a service (SaaS) has changed how and where organizations operate not just their software but their business. Almost every business application – across customer-facing functions

Webinar
Predictive Planning: Use predictive planning to improve outcomes across business processes

Ventana Research uses the term predictive planning to describe an agile, high-participation process that builds on innovative technology to achieve business objectives. Predictive planning uses a shared computing environment to enable cross-functiona

White Paper
The Sustainable Supply Chain

Today more than ever, organizations must prioritize customers and focus on both existing and new relationships in order to increase the value of the interactions with them. A spreading awareness of the importance of customer experiences and interacti

Exclusive Q&A
Work and Resource Management

Organizations are finding it increasingly difficult to address the changing demands of work in a way that optimally utilizes resources to deliver improved results while controlling levels of financial investment. C-level and executive teams must ensu

Presentation - VOD
Breaking Bad Habits with Continuous Supply Chain Planning

This presentation by Ventana Research's Mark Smith shares research details on pitfalls organizations stumble over in their supply chain, why these problems do not get resolved, and ways for businesses to finally break the cycle of mistakes. Mark also

Self-Assessment
Operational Effectiveness

Organizations need more transparency than ever in their supply chain and operations in order to minimize costs and improve margins. How effective is your operations management and supply chain? Take the self-assessment and see areas that you can impr

Viewpoint
Embracing Technology for ISO 45001 OHS Standards

The mission to assure the health and safety of workers is essential and requires policies and processes to help reduce risk and injuries in working environments across industries. Efficient certification in ISO 45001 brings challenges for organizatio

White Paper
Five Ingredients for Next-Generation Business Planning

Companies do a lot of planning: They plan sales, determine what products and services they will offer, decide what they will charge and what these will cost. They plan the headcount they’ll need to run the business and how to organize distribution an

eBook
Five Things Every CEO and CFO Must Know About Pricing

More effective management of pricing usually is the biggest profitability lever available to corporations. Yet, senior executives often cannot manage pricing effectively because they encounter five common obstacles. First, they lack visibility into a

Research Perspective
Supply Chain Planning with Prescriptive Analytics

Technology has steadily advanced the analytic techniques that enable businesses to undertake the challenge of supply chain optimization. These have evolved from basic inventory optimization routines to more complex algorithms that address multiple ob

eBook
Building a Business Case for PIM

Providing the level of success your organization deserves across business requires accurate product information that is used consistently across all channels. Organizations must work to overcome common challenges to realize the benefits of investment

White Paper
Winning in the New Era of Trade

Companies with multinational supply chains must become more agile and resilient to adapt to a more challenging environment driven by a new world trade order and the need to manage to sales and profitability targets. Software is critical to achieve su

White Paper
Collaborative Enterprise Planning

Collaborative enterprise planning is a methodology that connects all planning activities of a company’s departments and business units, enabling them to share their plans and to plan collaboratively. This form of planning uses technology to rapidly a

Viewpoint
The Roadmap for Strategic Planning Across the Enterprise

As an organization considers business ideas and initiatives it now must be more methodical in how it manages strategic planning. Under-the-covers strategic planning requires that organizations translate initiatives into the programs and outcomes that

Infographic
Collaborative Enterprise Planning

Collaborative enterprise planning is a methodology that connects all planning activities of a company’s departments and business units, enabling them to share their plans and to plan collaboratively. This form of planning uses technology to rapidly a

Dynamic Insights
Sales and Operations Planning

Sales and Operations Planning (S&OP, sometimes called Integrated Business Planning) is a management discipline that enables executives to assess trade-offs between multiple interdependent business components: demand and supply market opportunities, c

Self-Assessment
Guiding the Future of Product Information Management

PIM (Product Information Management) is a focus on managing product information so that it meets the overall needs of the organization and the extended enterprise, from the supply chain to commerce and customers. PIM is also a category of dedicated a

Research Perspective
Bottom-Line Impact: How the Modern CFO Leverages Sourcing and Procurement

Digital finance transformation improves the performance of the finance department using digital technologies to integrate and automate business processes. Using technology, performance is improved through, for example, greater efficiency and lower co

Presentation - VOD
Winning in a New Era of Trade

In today's competitive global trade environment, complex supply chains need to be automated. In our study, we found that 77% of the companies use spreadsheets to manage their supply chains. And 64% agreed that using spreadsheets make supply chain pla

Videocast
Integrated Business Planning Drives Better Performance

Integrated Business Planning is an approach to business planning that integrates strategy, operations and finance. While the annual budget focuses on financial planning, IBP gives executives and managers operational tools to manage business planning

Viewpoint
Kinaxis Enhances Supply Chain Planning in a New Era of Trade

Organizations with complex multinational supply chains are facing and will continue to face significant challenges in managing them. Dealing with competitive changes, new technologies, a market-driven proliferation of SKUs, the growing use of contrac

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Research Calendar

Ventana Research maintains a rigorous approach to its areas of research expertise through a methodology of processes and activities to ensure we provide the best possible insights on technology across business and IT. This is represented in our Research Agenda, which is a foundation for providing actionable information and guidance to help you identify opportunities for improved competitiveness and effectiveness. Other industry analyst firms lack methodology and a publicly available research agenda and are easily biased by clients and the industry. We take pride in our reputation for independence and provide our research calendar and agenda for visibility into the upcoming months of activity.

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