Workforce Management 2019
As modern workforce management (WFM) takes hold, employees are seeing changes in how they account for their time and how they access information on payroll, benefits, time off, company policies and improving their knowledge and skills. Over time they additionally will benefit from the deployment of new digital technologies within their organization such as artificial intelligence and predictive tools that help both them and their employer mitigate the challenges that historically have been inherent in managing work. Workforce management software typically provides process automation capabilities related to forecasting and scheduling work, absence management, time and attendance management and activity and task management. It also includes analytics that provide management with data about workforce performance. That data is of great value; in our workforce management research 61 percent of organizations said that analytics is important for workforce management. New tools being added to WFM also assist organizations in complying with legal requirements such as those in the Affordable Care Act, the Family and Medical Leave Act and other workforce-related state and local regulations. Workforce management has also gone mobile. The recent proliferation of mobile applications for workers and managers dovetails well with the interests and proclivities of the increasingly younger workforce. Almost half (45%) of organizations in our previous research indicated that they intend to deploy such new applications to improve productivity. The Value Index for Workforce Management uses the Ventana Research methodology, a framework that evaluates application vendors and their products in seven categories of requirements. Five are product-related, assessing usability, manageability, reliability, capability and adaptability, while two quantify the customer assurance issues of vendor validation and total cost of ownership and return on investment (TCO/ROI). This Value Index report evaluates the following vendors that offer products that deliver workforce management as we define it: ADP, Ceridian, Infor, JDA Software, Kronos, NOVAtime Technology, Oracle Corporation, Reflexis Systems, SAP SuccessFactors, SumTotal Systems, Ultimate Software Group, Workday, WorkForce Software.