Our expertise comes from our research that is not found anywhere else in the industry. It can help you make Agent Management impactful to your organization. Consider these insights as you look to assess and improve your Agent Management efforts.
Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Services for Technology Vendors
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Our expertise comes from our research that is not found anywhere else in the industry. It can help you make Agent Management impactful to your organization. Consider these insights as you look to assess and improve your Agent Management efforts.
Agent Management technology and processes make it possible to engage agents to improve outcomes with customers and thus the customer experience.
Most organizations use only partial information to assess agent performance, such as call sampling, which doesn't provide a full picture of performance
Move performance evaluation to an analytics-based approach using speech analytics to improve actual agent performance
Consulting where we deliver expert guidance with our experience, expertise and market research through workshops and assessments for better business outcomes.
Advisory through our proactive and informed expert advice and insights for optimization of decisions through our Ventana On-Demand service designed for value every month of the year.
Research enables insights from our industry analyst team and market research with our Benchmark Research, Dynamic Insights and Value Index research products that provide facts for decisions.
Education in a range of business, technology and vertical industry topics through our publishing of digital content in mediums and styles for impactful insights across an entire organization.
Verint combines an Open CCaaS mentality with quantifiable costs and outcomes to demonstrate how AI...
Decoupling voice technologies from contact center software opens the door to applications that...
NICE uses artificial intelligence and knowledge management to advance self-service tools like...
Ventana Research’s 2023 Buyers Guide on Contact Center Suites evaluates Microsoft.
Ventana Research’s 2023 Buyers Guide on Contact Center Suites evaluates Zoom.
Ventana Research’s 2023 Buyers Guide on Contact Center Suites evaluates AWS.
We provide insights and guidance across business and technology. We can help your organization; the first step is to reach out to a member of our team and see how we can help.