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Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Services for Technology Vendors
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Published Buyers Guide Research
Research to Evaluate Software Providers and Products
The ISG Buyers Guides research is an assessment of how well software providers’ and products meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations enterprises should evaluate software providers. We believe it is important for enterprises and providers to take this approach to ensure effective total cost of ownership and lower the return on investment.
The Buyers Guides evaluate software providers across two dimensions: product and customer experience. Five evaluation categories for product experience are: usability, manageability, reliability, capability, and adaptability. Two evaluation categories are customer experience-related: validation and total cost of ownership and return on investment (TCO/ROI). We blend our firm’s experience and research, industry analyst expertise, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what enterprises should use to understand, assess, optimize and select software providers and products.
Our ISG Buyers Guides are an essential research asset to then use to advise enterprises, service and software providers.
Recent library of Buyers Guide Categories of Reports and Insights
AI and Data Platforms
Explore ISG Research's comprehensive Buyers Guides for AI and Data Platforms.
Contact Center and Agent Management
Explore ISG Research's comprehensive Buyers Guides for Contact Center and Agent Management.
Customer Experience Management
Explore ISG Research's comprehensive Buyers Guides for Customer Experience Management.
Digital Communications
Explore ISG Research's comprehensive Buyers Guides for Digital Communications.
Financial Consolidation and Close Management
Explore ISG Research's comprehensive Buyers Guides for Financial Consolidation and Close Management.
Intelligent Automation
Explore ISG Research's comprehensive Buyers Guides for Intelligent Automation.
Learning Management Systems
Explore ISG Research's comprehensive Buyers Guides for Learning Management.
Subscription Management
Explore ISG Research's comprehensive Buyers Guides for Subscription Management.
Workforce Management
Explore ISG Research's comprehensive Buyers Guides for Workforce Management.
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