We pride ourselves on delivering uniquely insightful independent research and services
through a tailored, trusted and empathic client experience.
To illuminate the value of technology through our unique insights.
The Ventana eXperience (VX) represents who we are as a firm. It reflects our philosophy and how our firm operates daily. And it is built into our mission statement:
“We pride ourselves on delivering uniquely insightful independent research and services
through a tailored, trusted and empathic client experience.”
We do not take these words lightly. We believe there must be an empathic approach that extends across every touchpoint in the client journey, and that we must always act in accordance with five core principles:
We talk to our clients. Perhaps more to the point, we listen to our clients. We work to maintain a human connection, as we believe you should expect nothing less. You come to us for a reason, and we start by understanding that – what you need, and what you want. Then we bring together a team of client success professionals and product and industry analysts to deliver on your needs.
The foundation of every client experience is the engagement we have with our clients to ensure we deliver our services in the most efficient and effective manner. Our client success team, account directors and analysts interact with all the players on your team to ensure that you’re receiving the highest level of service and client satisfaction. We do the work to engage with your brand, and our firm is committed to promoting your work with us to our community.
We have had clients for close to two decades, which attests to the fact that we have learned how to align our work to our clients’ needs. We do that by taking the time to discover your challenges and goals and presenting services that specifically address them. We are serious about project management and review tasks daily and client relationships weekly to ensure that we deliver value and meet client expectations.
Our team assesses the services we’re providing and implements improvements continually. We are always on the lookout for ways to improve the design of our services to ensure the best possible client experience. Some ways we've continually improved: launched self-service meeting booking after seeing time wasted with scheduling, implemented video conferencing for better human interactions, automated contracts and digital signing to reduce time wasted with contract signing and approval, and released a client Ventana On-Demand portal to centralize premium tools and content for better client self-service.
We know that going the extra mile matters. We have made sure that you are empowered to get the value you expect, across the entire client journey, and if there’s an area where we fall short, the remedy is only a phone call, or a mouse click away. We also continue to improve and add value to our services, such as adding access to our research through our Ventana On-Demand advisory service and providing embeddable versions of our educational focused digital content to ensure easy to access and read on mobile devices.
We believe quality of work and tailored approach delivers highest value.
We are objective and unaffected by the influences of the industry.
We always provide cutting edge research and services to the market
Working with commitment to our clients and an empathy of their needs and concerns, we deliver consistent value that instills confidence in our firm.
We provide research insights based on industry leading methods to assess and educate the industry.
We work collaboratively and with commitment to ensure that our clients realize their full potential.
We work with those that care and need technology for their success including organizations across business and IT, technology vendors and investment firms. Select and learn more about how Ventana Research can help you achieve your ultimate benefit.