The 21st century norm
Our expertise comes from our research that is not found anywhere else in the industry. It can help you make Digital Commerce impactful to your organization. Consider these insights as you look to assess and improve your Digital Commerce efforts.
Definition
Digital Commerce enables organizations to engage with customers across multiple digital channels – the web, mobile apps, text, voice-activated “agents,” video and social channels and deliver an optimal customer and product experience.
Research Fact
While there are numerous digital commerce providers, nearly all present their product in the same way, with little actual difference between them.
Best Practice
In order to truly differentiate in online commerce, use tools that integrate with PIM, customer service, and analytics software well.
Our guidance on Digital Commerce provides advice on how to embrace technology effectively. If you are ready to learn more on how we can help your efforts in Digital Commerce, check out our research below or reach out to us directly, and get started on your journey to excellence.