The 21st century norm
Our expertise comes from our research that is not found anywhere else in the industry. It can help you make Digital Commerce impactful to your organization. Consider these insights as you look to assess and improve your Digital Commerce efforts.
Digital Commerce enables organizations to engage with customers across multiple digital channels – the web, mobile apps, text, voice-activated “agents,” video and social channels and deliver an optimal customer and product experience.
While there are numerous digital commerce providers, nearly all present their product in the same way, with little actual difference between them.
In order to truly differentiate in online commerce, use tools that integrate with PIM, customer service, and analytics software well.