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                  Digital Commerce

                  Quote.svg

                  By 2025, 1 in 10 B2B organizations will experiment with digital commerce and digital delivery of products and services to reduce cost of sales as part of an omni channel engagement model.
                  Stephen Hurrell

                  Stephen Hurrell

                  VP & Research Director of Office of Revenue Research

                  The 21st century norm

                  Our expertise comes from our research that is not found anywhere else in the industry. It can help you make Digital Commerce impactful to your organization. Consider these insights as you look to assess and improve your Digital Commerce efforts.

                  Definition

                  Digital Commerce enables organizations to engage with customers across multiple digital channels – the web, mobile apps, text, voice-activated “agents,” video and social channels and deliver an optimal customer and product experience.

                  Research Fact

                  While there are numerous digital commerce providers, nearly all present their product in the same way, with little actual difference between them.

                  Best Practice

                  In order to truly differentiate in online commerce, use tools that integrate with PIM, customer service, and analytics software well.

                  How we can help

                   

                  Consulting

                  Consulting where we deliver expert guidance with our experience, expertise and market research through workshops and assessments for better business outcomes.

                  Advisory

                  Advisory through our proactive and informed expert advice and insights for optimization of decisions through our Ventana On-Demand service designed for value every month of the year.

                  Research

                  Research enables insights from our industry analyst team and market research with our Benchmark Research, Dynamic Insights and Value Index research products that provide facts for decisions.

                  Education

                  Education in a range of business, technology and vertical industry topics through our publishing of digital content in mediums and styles for impactful insights across an entire organization.

                  Our Latest Research Let's Get Started

                  Ready to engage?

                  We provide insights and guidance across business and technology. We can help your organization; the first step is to reach out to a member of our team and see how we can help.