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                  IT Service Management

                  Quote.svg

                  By 2026, IT Service Management software providers will integrate conversational AI to improve user workflow engagement, understand queries and accelerate ticket resolution.
                  Jeff Orr

                  Jeff Orr

                  Director of Research, Digital Technology

                  Maximizing potential through informed strategies

                  Our unique industry research forms the basis of our expertise. This knowledge can empower your enterprise to harness the potential of IT Service Management. We encourage you to leverage these insights as you evaluate your ITSM strategies.

                  Definition

                  IT Service Management software is a strategic, process-based approach that focuses on delivering satisfactory service to end-users. It’s segmented by deployment, application, end-user industry and geography, catering to diverse enterprise IT needs.

                  Research Fact

                  One-half of enterprises purchased service desk workplace services in the past year and another one-third are evaluating outsourced services in the coming year.

                  Best Practice

                  Adopt an agile approach to ITSM, focusing on service delivery and continual improvement. Secure buy-in, leverage research facts for digital transformation and regularly review your ITSM practices to meet changing needs.

                  How we can help

                   

                  Consulting

                  Consulting where we deliver expert guidance with our experience, expertise and market research through workshops and assessments for better business outcomes.

                  Advisory

                  Advisory through our proactive and informed expert advice and insights for optimization of decisions through our Ventana On-Demand service designed for value every month of the year.

                  Research

                  Research enables insights from our industry analyst team and market research with our Benchmark Research, Dynamic Insights and Value Index research products that provide facts for decisions.

                  Education

                  Education in a range of business, technology and vertical industry topics through our publishing of digital content in mediums and styles for impactful insights across an entire organization.

                  Our Latest Research Let's Get Started

                  Ready to engage?

                  We provide insights and guidance across business and technology. We can help your organization; the first step is to reach out to a member of our team and see how we can help.