Market Perspectives

InterSystems Is Exemplary and a Leader in Data Platforms Value Indexes

Posted by Ventana Research on Jan 31, 2023 5:00:00 AM

We are happy to share some insights about InterSystems drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Cloud Computing, Data, Digital Technology, Analytics & Data, analytic data platforms, Operational Data Platforms

Verint Is Rated Exemplary and an Overall Leader in Customer Experience Management

Posted by Ventana Research on Jan 31, 2023 5:00:00 AM

We are happy to share some insights about Verint drawn from our latest Value Index research, the 2023 Ventana Research Value Index: Customer Experience Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management, Customer Experience Management, Field Service, customer service and support

Dialpad AI Provides Engagement with Digital Communications

Posted by Ventana Research on Jan 31, 2023 5:00:00 AM

Workers and customers are interacting across a variety of channels as cloud digital communications continue to expand with new potential for every organization. Phone, email, text, video and messaging are some of the ways people communicate in, and outside of, an organization. Implementing contemporary technology can improve day-to-day conversations to increase customer satisfaction and decrease employee turnover rates.

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Topics: digital business, Digital Communications

Oracle Is Exemplary and a Leader in Data Platforms Value Indexes

Posted by Ventana Research on Jan 30, 2023 5:00:00 AM

We are happy to share some insights about Oracle drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Business Intelligence, Business Analytics, Cloud,, Data, Digital Technology, analytic data platforms, Operational Data Platforms

Zoho Is Rated Exemplary and an Overall Leader in Customer Experience Management

Posted by Ventana Research on Jan 30, 2023 5:00:00 AM

We are happy to share some insights about Zoho drawn from our latest Value Index research, the 2023 Ventana Research Value Index: Customer Experience Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management, Customer Experience Management, Field Service, customer service and support

Salesforce Is Rated Exemplary and an Overall Leader in Customer Experience Management

Posted by Ventana Research on Jan 27, 2023 5:00:00 AM

We are happy to share some insights about Salesforce drawn from our latest Value Index research, the 2023 Ventana Research Value Index: Customer Experience Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management, Customer Experience Management, Field Service, customer service and support

SugarCRM Provides Integrated CRM for Selling and Marketing

Posted by Ventana Research on Jan 26, 2023 5:00:00 AM

Ventana Research analysts participate in many meetings throughout the year to learn about software vendors’ plans and product updates. We recently attended a meeting with SugarCRM to learn about its new management and direction. Founded in 2004 as an open-source project, the company has recently focused on becoming a full-service customer relationship management vendor.

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Topics: Customer Experience, sales engagement, Customer Experience Management, Office of Revenue

IBM Is Exemplary and a Leader in Data Platforms Value Indexes

Posted by Ventana Research on Jan 25, 2023 5:00:00 AM

We are happy to share some insights about IBM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Cloud Computing, Data, Digital Technology, Analytics & Data, analytic data platforms, Operational Data Platforms

SAP SuccessFactors Reinforces Employee Value and Potential

Posted by Ventana Research on Jan 18, 2023 5:00:00 AM

The workforce has gone through several major shifts in the past three years. The COVID-19 pandemic led to a transformation from working in an office to often hybrid or totally remote work. In what has been described as the Great Resignation, employees – often feeling unappreciated by their employers – resigned in droves. Organizations have taken several measures to deal with these challenges, including updating human capital management software.

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Topics: Human Capital Management, Talent Management

Rootstock Builds on Roots of ERP for Cloud Computing

Posted by Ventana Research on Jan 12, 2023 5:00:00 AM

Many small to midsize manufacturing and product-centric organizations have struggled with the limitations imposed by on-premises platforms designed for an unrelated industry or subvertical. Others try to cobble together processes and data from multiple systems and spreadsheets. While these organizations have many of the same requirements as larger enterprises, resources are not comparable, especially for technology support. Purpose-built software can meet specific industry requirements while streamlining processes. A cloud deployment is particularly attractive for rapidly growing organizations because resources can remain focused on operations rather than managing technology, minimizing administrative overhead.

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Topics: Office of Finance, ERP and Continuous Accounting

CSG Simplifies the Customer Journey

Posted by Ventana Research on Jan 12, 2023 5:00:00 AM

The customer experience (CX) market is made up of a very diverse array of point solutions and suites designed to solve very specific but interlocking problems. They all focus on the difficulty organizations have in communicating effectively with their customers, either in response to customer inquiries or for proactive outreach purposes. Customer contacts have changed a great deal in the last decade; they now take place in fits and starts, on various channels, and are overseen by people across departments, not all of whom have the same agenda.

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Topics: Customer Experience, Customer Experience Management

Google Enables Simple Digital Communications

Posted by Ventana Research on Jan 11, 2023 5:00:00 AM

The ever-evolving hybrid workforce requires cloud communication tools that meet the needs of digital businesses. This transition has forced organizations to reevaluate existing digital communication services to ensure they meet the demands of today’s workers and customers.

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Topics: digital business, Digital Communications

Boost.ai Brings Conversational AI to Reality

Posted by Ventana Research on Jan 10, 2023 5:00:00 AM

Every year, billions of digital interactions occur online. Artificial intelligence and machine learning become smarter. Organizations find new ways to efficiently handle customers and requests using automated self-service and the underlying technology it runs on: conversational AI. What used to be a niche capability is now at the forefront of today’s chatbot and automated customer service agent. To keep up with the rising usage of digital channels and interactions, organizations must enable intelligent self-service to enhance and provide a great customer experience.

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Topics: Customer Experience, Voice of the Customer

Cisco Centers Webex for Digital Communications Success

Posted by Ventana Research on Jan 5, 2023 5:00:00 AM

The corporate workforce has been scattered into all types of work environments, from the comfort of a formal home office to cubicles in a glass building. These new options were inevitably created by the 2019 COVID pandemic. As a result, organizations have struggled to accommodate the digital communications needs of the now-established hybrid workforce to ensure seamless operations and business continuity. Organizations that want a comprehensive approach to digital communications will need to employ software that can meet the needs of workers who choose to work remotely or in-person, to promote inclusivity in the workplace culture.

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Topics: digital business, Digital Communications

LiveVox Simplifies the Complex in the Contact Center

Posted by Ventana Research on Jan 3, 2023 5:00:00 AM

Contact center infrastructure is continuing to shift to the cloud, and with it comes more innovation and more agent capabilities. Increased customer service expectations require faster response through a variety of channels. Agent interactions have also become more complex as automated self-service applications complete most of the simple interactions agents would otherwise support. Plus, agents are increasingly empowered to make proactive decisions to help customers, and must synthesize more information coming from multiple sources. That they have to do so in real time, often from home without peers or supervisors around to give them guidance, adds to the challenge. This evolution to more complex tasks means agents require better support from contact center technology.

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Topics: Customer Experience, Contact Center

TalentQuest Offers Integrated Talent Management Platform

Posted by Ventana Research on Dec 29, 2022 5:00:00 AM

It has been many years since the start of the COVID-19 pandemic and its effects have continued to impact the workforce. And organizations have not only had to deal with changes to their location (on-site, hybrid or fully remote) but also with the changing landscape of the workforce. The Great Resignation has led to greater challenges within organizations in terms of retention and attracting the right talent. Organizations facing this litany of new dilemmas can benefit from HCM software to address these challenges.

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Topics: Human Capital Management, Talent Management

Steward Health Care Earns 2022 Digital Leadership with Alteryx

Posted by Ventana Research on Dec 27, 2022 5:15:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase professional leadership and their use of business applications or technology that contribute to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, Operations & Supply Chain, digital business

Immedis Simplifies Global Payroll

Posted by Ventana Research on Dec 27, 2022 5:00:00 AM

Even when all workers are based in the same location under the same legal codes, local payroll can be complicated. When you consider the added complications of different states or even countries, the idea of global payroll can seem very complicated, as discussed in a recent perspective.

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Topics: Human Capital Management, Payroll Management, AI & Machine Learning

Wanzl Earns Digital Leadership Award in HCM with Ceridian for 2022

Posted by Ventana Research on Dec 20, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Human Capital Management, Digital Technology, digital business

Serco Wins Digital Leadership Award in Office of Finance with Trintech

Posted by Ventana Research on Dec 19, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Office of Finance, Digital Technology, digital business

Varicent Maximizes Sales Performance for Revenue Potential

Posted by Ventana Research on Dec 16, 2022 5:30:00 AM

Sales leadership and operations teams can ensure their most effective outcomes by properly managing territories, quotas and incentives. In that journey, sales teams struggle to reach their full potential if they do not orchestrate their efforts and optimize every week and month of the year. The need for immediate access to up-to-date information shared by sales professionals, managers, operations teams and leadership is critical to meet everyone’s expectations. Unfortunately, most sales organizations are operating with a disparate set of tools and legacy applications that do not facilitate selling based upon territories or quotas and lack management visibility for potential incentives.

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Topics: Revenue Performance Management, Office of Revenue

KPMG AG Earns Digital Leadership Award in Office of Revenue with Board

Posted by Ventana Research on Dec 16, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, digital business, Office of Revenue

PhonePe Earns 2022 Digital Leadership Award with Aerospike

Posted by Ventana Research on Dec 15, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to the organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, digital business

8x8 Brings Clarity of Purpose to Digital Communications

Posted by Ventana Research on Dec 14, 2022 5:30:00 AM

The impacts of the coronavirus pandemic are still affecting the market as organizations look to focus on business continuity for future operations and to fulfill the requirements of a hybrid workforce. Organizations must meet the expectations of the workforce and customers who require digital communication that is straightforward and easily available to provide engagement and sufficient experience in using the technology. Digital communication software allows organizations to facilitate collaboration between the workforce and customers, ensuring that operational challenges are tackled any moment of the day or even in catastrophic events.

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Topics: digital business, Digital Communications

Avaya Earns Digital Leadership Award with Upland and Salesforce

Posted by Ventana Research on Dec 14, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Marketing, Digital Technology, digital business

Roche Earns Digital Leadership Award in Digital Technology with Solace

Posted by Ventana Research on Dec 13, 2022 5:30:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, digital business

BillingPlatform Enables Quote-to-Cash Monetization

Posted by Ventana Research on Dec 13, 2022 5:00:00 AM

While the billing software provider market is well-established and mature, a new breed of vendors has emerged. These applications address billing but, more importantly, enable organizations to adopt advanced digital business models, maximizing existing investments in front- and back-office systems.

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Topics: Subscription Management, revenue management, Office of Revenue

Oldcastle Infrastructure Earns Digital Leadership Award with Fivetran

Posted by Ventana Research on Dec 12, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Cloud Computing, Data Management, Data, Digital Technology, data operations, Analytics & Data

Clarios Earns 2022 Digital Leadership Award in CX with PhaseZero

Posted by Ventana Research on Dec 9, 2022 5:30:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Customer Experience, Digital Technology, digital business

Cornerstone Empowers Skills for Talent Experiences

Posted by Ventana Research on Dec 9, 2022 5:00:00 AM

The necessity to empower people within an organization to be most effective and highly impactful is no easy task and is central to what business and HR leaders seek to enable. At the core of this mission is understanding the motivations of individuals who are eager to gain new skills that help their career growth while also supporting their current expected performance. Managing and motivating skills development require content and learning methods that align to the role and responsibility of the individual. Necessary steps in talent management include moving beyond a traditional learning management system (LMS) approach and creating learning experiences that are assembled from existing and new content, as well as from third-party providers, and are aligned to the individual’s needs.

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Topics: Human Capital Management, Learning Management, Talent Management

BD Earns 2022 Digital Leadership Award in Analytics with ThoughtSpot

Posted by Ventana Research on Dec 8, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Analytics, Digital Technology, digital business

Zoho Sweetens its Suite of Applications

Posted by Ventana Research on Dec 7, 2022 5:00:00 AM

Large corporations were the first to benefit from computers, but the cloud and availability of affordable, easy-to-use software has levelled the playing field for small and midsize organizations (SMBs). Software can significantly enhance organizational effectiveness by streamlining interactions with customers and employees, supporting collaboration within departments and across the enterprise, and promote efficiency by reducing the administrative burdens of record keeping and increasing visibility into its performance and financial health. Compared to manual systems, including paper records and desktop spreadsheets, modern software enables organizations to grow and scale with agility while minimizing the administrative overhead, a key to long-term success.

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Topics: Office of Finance, ERP and Continuous Accounting

Sainsbury’s Earns 15th Annual Overall Digital Leadership Award with MicroStrategy

Posted by Ventana Research on Dec 5, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Analytics, Digital Technology, digital business

Vonage Advances Voice and Video for Digital Communications

Posted by Ventana Research on Dec 2, 2022 5:00:00 AM

The customer expectation for simple communication accessible via any device is not a new concept that emerged from the pandemic but a precept that, in addition to a positive customer experience, ensures business continuity and resilience across the workforce. Customer experiences are impacted by the quality of communication between workers, and organizations should reevaluate current systems to provide adequate customer service.

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Topics: digital business, Digital Communications

Eightfold.ai Supercharges through Talent Intelligence

Posted by Ventana Research on Dec 1, 2022 5:00:00 AM

Whether changing companies or career paths, working professionals are switching jobs more than ever before. Uncertainty, lack of opportunity and volatility play a role in this churn. Today’s workers often feel more like replaceable cogs in a machine than team members with career advancement potential. Job security also suffers in the face of market swings and volatile black swan events. Employee retention is a challenge in the best of times, but the labor shift that escalated with the pandemic prompted workers to reassess their relationships – not only with their employer but their career, leading many to leave positions that organizations have struggled to fill.

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Topics: Human Capital Management, Talent Management

Avaya Provides Digital Office and Spaces for Engagement

Posted by Ventana Research on Nov 30, 2022 5:00:00 AM

Organizations are reevaluating digital communication platforms to meet the demands of a more resilient hybrid and mobile workforce. Outdated and disjointed communication software can cause delays in projects, impacting use of resources, costs, profitability and customer satisfaction. All organizations should adopt software that meets the digital standards of today’s workforce.

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Topics: digital business, Digital Communications

Stibo Systems is a Master of Governing Data for the Enterprise

Posted by Ventana Research on Nov 22, 2022 5:00:00 AM

Data-driven product information management ensures that supply chain data is consistent, standardized and accessible across the organization. Many businesses, however, lack consistency and unification when managing data, with the greatest barrier being the ability to achieve a single version of the truth, according to our Data Governance Benchmark Research.

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Topics: Data Governance, Data, Product Information Management, product experience management, product master data management

ActionIQ CDP Activates CX Data

Posted by Ventana Research on Nov 16, 2022 5:00:00 AM

While there are a large variety of tools that play a role in helping organizations manage customer experiences (CX), there is a consensus emerging that applications controlling customer data should take center stage. Many organizations face the challenge of consolidating fragmented data that comes from siloed sources into a coherent view of the entire customer life cycle. To address this challenge, vendors from multiple market segments are coalescing around the customer data platform (CDP) as the coordinating system of inter-departmental CX practices. CDPs were originally developed for marketing use cases but are now being more widely adopted by service departments and contact centers. For some vendors, like ActionIQ, the CDP has become the central element in a platform that extends outward to put customer data at the disposal of multiple applications by ingesting and cleaning it.

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Topics: Customer Experience, Customer Experience Management

RingCentral Rings for Suite of Communications

Posted by Ventana Research on Nov 9, 2022 5:00:00 AM

The potential of the workforce relies on the ability of team members to efficiently communicate and share information with one another and external customers, partners and suppliers. Disjointed communication leads to halts in projects and overall growth potential. A digital platform tailored to an organization’s needs will allow workers to effectively complete tasks and provide the resilience needed for organizations to thrive in any situation.

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Topics: digital business, Digital Communications

Payscale Enables Compensation Management with Pay Equity

Posted by Ventana Research on Oct 28, 2022 5:00:00 AM

Historically, a “don’t ask, don’t tell” policy has obscured pay gaps and hindered the transparency of workplace wages. In today’s tight labor market, workers have choices in where they work, and are demanding equal pay for equal work. The goal of pay equity is to create workplaces that inspire loyalty, enthusiasm and trust by establishing an environment of transparency and equitable opportunity, ensuring fairness. The challenge for organizations is determining how to properly conduct bias-free pay equity analysis, including finding the right technology and identifying someone in HR to oversee pay equity on an ongoing basis.

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Topics: Human Capital Management, Payroll Management

[24]7.ai Wraps Contact Center Interactions in an Advanced AI Package

Posted by Ventana Research on Oct 27, 2022 5:00:00 AM

Technology for managing contact centers is transforming quickly due to innovations like artificial intelligence (AI) and machine learning (ML). It is also splintering into multiple market segments that overlap: Contact Center as a Service (CCaaS), conversational AI (which is a modern form of self-service), cross-functional analytics, and integrations with tools for sales and marketing users. For buying organizations, it can be hard to identify exactly which vendors and market segments serve specific needs. For example, a business that needs a chatbot can go to dozens of suppliers with varying degrees of specialization, and with different approaches to the underlying business problems creating the need in the first place.

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Topics: Customer Experience, Contact Center, agent management, AI & Machine Learning, customer service and support

Dialpad Enhances Customer Satisfaction Through AI

Posted by Ventana Research on Oct 25, 2022 5:00:00 AM

Organizations are looking for ways to enhance their tools for both internal and external communications. Several unified communications (UC) companies are now producing platforms that combine UC with contact center functionality, with varying degrees of underlying integration. Building up those contact center components is a way for some firms to differentiate their offerings, with some vendors trying to make the contact center platform more of a business toolkit, tying it to the back office. Dialpad is among the companies taking this approach, notably by building out its use cases for artificial intelligence (AI), as well as building an underlying automation toolset and continuing to develop its analytics offering.

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Topics: Customer Experience, Contact Center, customer service and support

Phenom Optimizes Talent Management for Improved People Experiences

Posted by Ventana Research on Oct 21, 2022 5:00:00 AM

The practical advancement of artificial intelligence is being realized by embedding it into applications across human capital management processes. Using AI to generate personalization enables workflows for managers to make quicker and better decisions, ranging from talent acquisition to engaging candidates to become more effective workers. The challenge for organizations is to find applications that use AI to support daily tasks of workers and HR teams, advancing the talent of the organization. Aside from finding the right software, organizations must also identify technology vendors that are equipped to properly train users for successful adoption. Companies like Phenom not only use AI for optimizing talent experiences to hire, develop and retain people into the workforce, but employ AI to change how talent is empowered to be talent.

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Topics: Human Capital Management, Talent Management, AI & Machine Learning

beqom Enables Compensation to Performance Management

Posted by Ventana Research on Oct 20, 2022 5:00:00 AM

While total compensation is not an area that can be handled by a one-size-fits-all solution, many companies lack dedicated compensation software. According to Ventana Research, many HR departments are not equipped to manage sophisticated programs that extend beyond the annual review process. Even among HR departments that do acknowledge the importance of total compensation management (TCM), many rely on outdated systems such as spreadsheets. The use of spreadsheets rather than dedicated compensation management software is a mistake though, considering only 15% of organizations that rely on spreadsheets can report that they do have errors. In the current environment, it is critical that organizations attract and retain productive members of the workforce. A key component of retention and recruitment is ensuring that appropriate compensation exists so employees feel like they are valued by the organization. One organization that is trying to address this issue by creating dedicated TCM software is beqom.

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Topics: Human Capital Management, Total Compensation Management

Content Guru Continues Its Growth in Contact Center in the Cloud

Posted by Ventana Research on Oct 19, 2022 5:00:00 AM

Contact centers are investing in a wealth of new ideas for better assisting their agents. These include engagement tools, better knowledge management and a more robust hiring pipeline and retention strategies. Also, a rising theme from many contact center users and providers is the availability of artificial intelligence (AI) and automation technologies. Ventana Research asserts that by 2026, three-quarters of organizations will have expanded the stakeholders influencing customer experience software buying decisions resulting in greater accountability and better resource allocation. This suggests that contact-center-as-a-service (CCaaS) vendors need to be able to express the value of contact center tech more broadly, including the ability to boost customer acquisition, loyalty, value, and other outcome-based key performance indicators (KPIs).

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Topics: Customer Experience, Contact Center

MicroStrategy Expands Flexibility to Access and Embed Analytics and BI

Posted by Ventana Research on Oct 18, 2022 5:00:00 AM

Data is moving to the cloud. And as cloud applications are adopted, it means that many critical sources of data for analytics now, or soon will, live in the cloud. In fact, nearly nine in 10 participants in our research (89%) reported that they plan to use cloud-based analytics deployments, and the overwhelming majority of organizations (86%) expect that most of their data will eventually be in the cloud. But, as organizations look to embed analytics and reporting into their applications, they face many hurdles including high infrastructure costs, lack of domain-specific expertise and roadblocks that appear when scaling.

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Topics: embedded analytics, Analytics, Business Intelligence, natural language processing, AI and Machine Learning, Streaming Analytics

Conga Automates the Revenue Life Cycle from Quotes to Contracts

Posted by Ventana Research on Oct 11, 2022 5:00:00 AM

The current sales cycle software space is one of complexity. Business-to-business sales across all industries are becoming more complex and require more care in their management. The rise of the subscription economy is one example contributing to this complexity. Buyers are not just buying one product at a time, but rather could be buying multiple products over different periods of time, with renewals on a monthly, quarterly or annual basis.

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Topics: revenue management, Revenue Performance Management, Office of Revenue

Intradiem Automates Agent Management in the Contact Center

Posted by Ventana Research on Oct 7, 2022 5:00:00 AM

Contact centers are undergoing a radical reshuffling of the workforce, partly because the pandemic shifted agents to remote work. But the trends were in place to reorganize the world of work long before the pandemic. Digital contact channels, which are gaining popularity, require workers that are better informed and capable of handling more complex and interdependent interactions and processes. That’s changing the nature of training, management and even process design between departments. Organizations have to provide agents with appropriate tools to collaborate and communicate with peers and supervisors, and also with peers in the back office who participate in all sorts of customer-facing or customer-adjacent processes. It is also important to provide supervisors with visibility into agent activity. That means extending existing coaching and evaluation methods, and Ventana Research believes that by 2025, 9 in ten organizations will have deployed agent management systems with features specifically built to provide supervisors the ability to manage and coach agents working from home.

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Topics: Customer Experience, Contact Center, agent management

Zoom Expands Digital Communications for Engagement

Posted by Ventana Research on Sep 30, 2022 5:00:00 AM

Ensuring continuous collaboration and digital communication across an organization advances its ability to engage workers and maintain workforce resilience and readiness. Achieving this goal requires a platform that enables business operations to continue under any circumstance.

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Topics: digital business, Digital Communications

3CLogic Offers a Voice-Centric Cloud Contact Center Platform

Posted by Ventana Research on Sep 27, 2022 5:00:00 AM

Contact center technology is moving to the cloud at a slow but consistent pace. That has allowed the Contact Center as a Service (CCaaS) segment to grow steadily, opening the door to many different approaches for managing the infrastructure needed to serve customers. Some vendors try to include everything under the sun in their offerings to appeal to the widest possible market. Others, like 3CLogic, are taking a more surgical approach, focusing on specific aspects of the call-handling process that reflect each vendor’s expertise.

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Topics: Customer Experience, Contact Center, customer service and support

Microsoft Teams Aims to Dominate Digital Communications

Posted by Ventana Research on Sep 22, 2022 5:00:00 AM

The hybrid work model is being adopted as the standard for organizations after the pandemic unveiled the weak foundation of conventional business operations. More workers are now performing tasks both in the office and remotely. This, however, can lead to disorganized communication between peers. Workers feel secluded from each other. Additionally, existing methods and tools for collaboration and communication have not been effective in addressing more pressing work demands. Organizations need to consider if their current communications system is meeting the needs of their workforce, what we call digital communications. Microsoft’s communications platform, Microsoft Teams, aims to connect workers to foster collaboration, regardless of their work location.

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Topics: digital business, Digital Communications

Zoho Workplace Unifies Digital Communication and Collaboration

Posted by Ventana Research on Sep 15, 2022 5:00:00 AM

Remote and hybrid work environments are prevailing in enterprises, regardless of size. The pandemic caused long-lasting disruption in traditional business operations, requiring organizations to rethink digital communication inside and outside the workplace. The expectation today is that a digital communications platform will meet the unique needs of an organization. Teams must be equipped with cloud-based technology that is easily accessible and enables business communication, such as chat with messaging and video meetings to occur with anyone, anywhere and at any time. A secure and reliable digital communications platform can enhance the quality of collaboration and the service offered to customers and to that point we have published a perspective. To that end, Zoho has created an integrated suite, Zoho Workplace, which provides a unified digital communications platform and tools in a unified experience.

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Topics: digital business, Digital Communications

Adobe Unifies Marketing and CX

Posted by Ventana Research on Sep 13, 2022 5:00:00 AM

Marketing and Customer Experience (CX) are typically treated as separate business functions or, in some cases, poorly connected. But there is a growing effort to (effectively) conjoin these areas as organizations are discovering that these departments and processes are more successful if they work together to facilitate/promote a unified approach to the customer life cycle.

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Topics: Customer Experience, Marketing, Digital Marketing, intelligent marketing, Customer Experience Management, Digital Experience Platform

The Benefits of Cloud Analytics are Winning Converts

Posted by Ventana Research on Sep 8, 2022 5:00:00 AM

With the increasing exodus from on-premises solutions, organizations are migrating towards cloud computing for data analytics. Cloud computing supports rapid growth, collaborative analysis and real-time insights without requiring large capital investments in IT infrastructure. A cloud-based approach to analytics can help organizations be more agile and responsive to opportunities in the market.

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Topics: cloud analytics, Analytics, Business Intelligence, AI & Machine Learning

The Business Case for Work Management at the Speed of Digital

Posted by Ventana Research on Aug 24, 2022 5:00:00 AM

Organizations that use technology for work management have a competitive advantage over those without collaborative, digital systems. However, existing work management technology may not be sufficient to keep up with the rate of digital work that is being performed.

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Topics: Project Management, digital business, Work Management, task management

Data Lakes are Evolving and Delivering on Expectations

Posted by Ventana Research on Aug 16, 2022 5:00:00 AM

Data lakes began to emerge 10 years ago in response to the desire for analytic data platforms that could economically store and process large volumes of raw data. These platforms access data from multiple operational applications in a variety of formats to be queried by multiple business departments for a variety of analytic workloads.

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Topics: business intelligence, Cloud Computing, Data Governance, Data Management, AI & Machine Learning, Analytics & Data, analytic data platforms

Uniphore Earns Office of Revenue Digital Innovation Award for 2022

Posted by Ventana Research on Aug 10, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

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Topics: Digital Innovation Awards, sales engagement, Office of Revenue

Salary.com Earns Human Capital Management Digital Innovation Award

Posted by Ventana Research on Aug 9, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Human Capital Management, Total Compensation Management, Digital Innovation Awards

OneStream Earns Office of Finance Digital Innovation Award for 2022

Posted by Ventana Research on Aug 8, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Office of Finance, Financial Performance Management, ERP and Continuous Accounting, Digital Innovation Awards, profitability management

NVIDIA Earns Digital Technology Digital Innovation Award for 2022

Posted by Ventana Research on Aug 5, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Cloud Computing, Internet of Things, Digital Technology, blockchain, AI and Machine Learning, mobile computing, extended reality, Digital Innovation Awards, robotic automation, Analytics & Data, Collaborative & Conversational Computing

Kinaxis Earns Operations and Supply Chain Digital Innovation Award

Posted by Ventana Research on Aug 4, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimize organizational resilience and workforce readiness.

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Topics: Continuous Planning, Operations & Supply Chain, Enterprise Resource Planning, Digital Innovation Awards

CSG Earns Marketing Digital Innovation Award for 2022

Posted by Ventana Research on Aug 3, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Marketing, Digital Marketing, intelligent marketing, Digital Innovation Awards, Customer Experience Management

ServiceNow Earns 2022 Digital Innovation Award for Digital Business

Posted by Ventana Research on Aug 2, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Performance Management, Business Continuity, Digital Innovation Awards, digital business, Work Management, Governance & Risk

MongoDB Earns Data Digital Innovation Award for 2022

Posted by Ventana Research on Aug 1, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Cloud Computing, Data, Analytics & Data, operational data plaftforms

NICE Earns Customer Experience Digital Innovation Award for 2022

Posted by Ventana Research on Jul 29, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Customer Experience, Contact Center, Customer Experience Management, customer service and support

Pyramid Analytics Earns Analytics Digital Innovation Award for 2022

Posted by Ventana Research on Jul 28, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: business intelligence, Analytics, Digital Technology, Digital Innovation Awards, Analytics & Data

Oracle ME Earns Overall Digital Innovation Award for 2022

Posted by Ventana Research on Jul 27, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Human Capital Management, Digital Technology, Digital Innovation Awards, digital business

Employee Experience is Better with Workflows from ServiceNow

Posted by Ventana Research on May 17, 2022 5:00:00 AM

A productive and engaged workforce is fundamental to many successful enterprises/organizations. But the pandemic has created unique challenges to “business as usual” and has transformed the employee experience across nearly all aspects. This transformation is an opportunity for organizations to reinvent their workplace, especially in consideration of remote personnel who may be spread across all regions of the globe but still need to feel connected and work efficiently. One key to providing a positive and meaningful workplace environment is supporting high-value interactions between employee and employer. These can be seen across organizations’ workflows, for example, by enabling a unified and personalized employee experience using intelligent workflows for complex processes like onboarding, training, coaching and the employee lifecycle. Ventana Research has asserted by 2024, personalization capabilities in HCM systems will allow three-quarters of organizations to benefit from recommendations that make the employee experience more meaningful, satisfying and productive.

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Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Total Compensation Management, employee experience, Continuous Payroll

Vertica Unifies Analytics and Business Intelligence at Scale

Posted by Ventana Research on May 10, 2022 5:00:00 AM

Organizations face a variety of data and analytics challenges resulting from growth and increased scale. Multiple tools and techniques are needed to derive value from various databases. But, adding more systems means adding more complexities, which can slow operations and add costs for maintaining additional systems. SQL databases have been very popular among organizations for storing and managing data. These databases enable workers to manage and analyze massive volumes of data quickly and reliably.

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Topics: business intelligence, Data Management, AI and Machine Learning, analytic data platforms

Alvaria’s CX Platform Delivers Personalized Experiences

Posted by Ventana Research on May 3, 2022 5:00:00 AM

In the present-day market where the gap between consumers and the vendors they engage is shrinking, an organization’s ability to deliver a personalized customer experience is more important than ever. Consumers expect interactions that are intuitive, agile and accessible across a wide variety of channels. Ensuring an experience that exceeds expectation and creates an environment that is relational rather than transactional, however, is becoming increasingly challenging.

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Topics: Contact Center, Customer Experience Management, customer service and support

Alteryx Accelerates Trifacta Push to Make Big Data Manageable

Posted by Ventana Research on Apr 19, 2022 5:00:00 AM

Improving the quality of information is cited by organizations as the leading benefit of data preparation activities. Data quality efforts are focused on clean data, but increasingly, the importance of bad data is also recognized. To be more accurate, the original data as recorded by an organization’s various devices and systems is important. To fully perform data preparation, organizations must know what data exists – both good and bad.

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Topics: Data Governance, Data Management, Data Preparation, Data, Data Pipeline

beqom Rated Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 18, 2022 5:00:00 AM

We are happy to share insights about beqom, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Clari Rated Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 15, 2022 5:00:00 AM

We are happy to share insights about Clari, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

InsightSquared Rated Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 14, 2022 5:00:00 AM

We are happy to share insights about InsightSquared, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Gong.io is a Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 13, 2022 5:00:00 AM

We are happy to share insights about Gong.io, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

SugarCRM is a Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 12, 2022 5:00:00 AM

We are happy to share insights about SugarCRM, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

SAP is Innovative in the Revenue Performance Management Value Index

Posted by Ventana Research on Apr 11, 2022 5:00:00 AM

We are happy to share insights about SAP, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Varicent is a Vendor of Assurance in Revenue Performance Management

Posted by Ventana Research on Apr 8, 2022 5:00:00 AM

We are happy to share insights about Varicent, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Board International is Exemplary in Revenue Performance Management

Posted by Ventana Research on Apr 7, 2022 5:00:00 AM

We are happy to share insights about Board International, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Anaplan is Exemplary in the Revenue Performance Management Value Index

Posted by Ventana Research on Apr 6, 2022 5:00:00 AM

We are happy to share insights about Anaplan drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Xactly is Exemplary in the Revenue Performance Management Value Index

Posted by Ventana Research on Apr 5, 2022 5:00:00 AM

We are happy to share insights about Xactly, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Salesforce is Exemplary in Revenue Performance Management

Posted by Ventana Research on Apr 4, 2022 5:00:00 AM

We are happy to share insights about Salesforce drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Oracle is Exemplary in the Revenue Performance Management Value Index

Posted by Ventana Research on Apr 1, 2022 5:00:00 AM

We are happy to share insights about Oracle drawn from our latest research, the Revenue Management Performance Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Vertex Enhances Tax Compliance Technology

Posted by Ventana Research on Mar 17, 2022 5:00:00 AM

Indirect taxes — known variously as sales-and-use, value-added or goods-and-services tax — can get complicated, particularly in countries that have overly complex tax regimes such as Brazil, India and the United States. For example, in the U.S., state and local governments have their own statutes defining which goods are taxed and at what rates, and taxable items and rates change all the time. More recently, compliance has grown more complex with the Supreme Court’s Wayfair decision, which ruled to allow states to impose sales tax collection requirements on remote sellers that exceed a certain threshold, without regard to physical presence in that state. And now, going into 2022, sales-and-use taxes as well as VAT are likely to become more complex, and enforcement is likely to become more stringent in the wake of the pandemic.

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Topics: Office of Finance, Business Planning, Financial Performance Management, ERP and Continuous Accounting, Revenue, profitability management, digital finance, Lease & Tax Accounting

Fluence Offers Finance Streamlined Financial Close

Posted by Ventana Research on Mar 15, 2022 5:00:00 AM

Financial consolidation is the process of combining financial data (notably assets, liabilities, income and expenses) from multiple subsidiaries’ general ledgers across an organization for the purpose of creating a parent company report. The current reality for financial consolidation and close processes is that many organizations still rely on manual spreadsheets, which can lead to longer closing periods, errors and confusion. According to SVP & Research Director in the Office of Finance Robert Kugel’s Best Practices, “Finance organizations must apply digital technology to reduce time spent on repetitive tasks to accelerate processes, improve data quality and shift focus to forward-looking analytical work.” Luckily, digital finance software companies have come a long way and now offer a variety of different products to significantly improve Office of Finance operations and workflow.

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Topics: Office of Finance, Business Planning, Financial Performance Management, ERP and Continuous Accounting, Revenue, profitability management, digital finance, Lease & Tax Accounting

Infor is Innovative Vendor in the 2022 Business Planning Value Index

Posted by Ventana Research on Mar 11, 2022 5:00:00 AM

Ventana Research is sharing insights about Infor, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Docebo Raises the Bar for Digital Learning

Posted by Ventana Research on Mar 10, 2022 5:00:00 AM

Learning management systems have evolved dramatically since they were first developed, but more so since dedicated platforms for digital learning experiences were established. The recent pandemic has heightened the imperative for learning management systems as workers have become distanced from the office and traditional human interactions. The challenge of effective digital learning is even greater for high-growth companies and organizations with higher worker turnover that do not want to compromise the quality employee experience that distinguishes their brand and cultural values.

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Topics: HCM, Learning, LMS, LXP, Digital Learning, Skills

Unit4 is a Vendor of Merit in the 2022 Business Planning Value Index

Posted by Ventana Research on Mar 10, 2022 5:00:00 AM

Ventana Research is sharing insights about Unit4, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Planful is a Vendor of Merit in the 2022 Business Planning Value Index

Posted by Ventana Research on Mar 9, 2022 5:00:00 AM

Ventana Research is sharing insights about Planful, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Prophix is a Vendor of Merit in the 2022 Business Planning Value Index

Posted by Ventana Research on Mar 8, 2022 5:00:00 AM

Ventana Research is sharing insights about Prophix, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

insightsoftware is Vendor of Merit in Business Planning Value Index

Posted by Ventana Research on Mar 7, 2022 5:00:00 AM

Ventana Research is sharing insights about insightsoftware, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Vena Solutions is Vendor of Merit in 2022 Business Planning Value Index

Posted by Ventana Research on Mar 4, 2022 5:00:00 AM

Ventana Research is sharing insights about Vena Solutions, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Workday is a Vendor of Assurance in the Business Planning Value Index

Posted by Ventana Research on Mar 3, 2022 5:00:00 AM

Ventana Research is sharing insights about Workday, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Wolters Kluwer is Vendor of Assurance in Business Planning Value Index

Posted by Ventana Research on Mar 2, 2022 5:00:00 AM

Ventana Research is sharing insights about Wolters Kluwer, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Paycom is a Vendor of Merit in Workforce Management Value Index

Posted by Ventana Research on Mar 1, 2022 6:00:00 AM

Ventana Research is sharing insights about Paycom, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, WFM, HR, Workforce Management, HR Tech, employee experience

OneStream Software is Exemplary in 2022 Business Planning Value Index

Posted by Ventana Research on Mar 1, 2022 5:00:00 AM

Ventana Research is sharing insights about OneStream Software, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Anaplan is Exemplary in 2022 Business Planning Value Index

Posted by Ventana Research on Feb 28, 2022 6:00:00 AM

Ventana Research is sharing insights about Anaplan, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Zebra is a Vendor of Merit in the Workforce Management Value Index

Posted by Ventana Research on Feb 28, 2022 5:00:00 AM

Ventana Research is sharing insights about Zebra Reflexis, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, WFM, HR, Workforce Management, HR Tech, employee experience

Board International is Exemplary in the Business Planning Value Index

Posted by Ventana Research on Feb 25, 2022 6:00:00 AM

Ventana Research is sharing insights about Board, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Infor is a Vendor of Merit in the Workforce Management Value Index

Posted by Ventana Research on Feb 25, 2022 5:00:00 AM

Ventana Research is sharing insights about Infor, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, WFM, HR, Workforce Management, HR Tech, employee experience

Oracle is Innovative in the 2022 Business Planning Value Index

Posted by Ventana Research on Feb 24, 2022 6:00:00 AM

Ventana Research is sharing insights about Oracle, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Enghouse Interactive is a Vendor of Merit in Agent Management Value Index

Posted by Ventana Research on Feb 24, 2022 5:00:00 AM

We are happy to share some insights about Enghouse Interactive, drawn from our latest Ventana Research Value Index: Agent Management which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Paychex is a Vendor of Merit in the Workforce Management Value Index

Posted by Ventana Research on Feb 24, 2022 4:00:00 AM

Ventana Research is sharing insights about Paychex, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, WFM, HR, Workforce Management, HR Tech, employee experience

SAP is Exemplary in the 2022 Business Planning Value Index

Posted by Ventana Research on Feb 23, 2022 6:00:00 AM

Ventana Research is sharing insights about SAP, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Lifesize is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 23, 2022 5:00:00 AM

Ventana Research is happy to share some insights about Lifesize, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Ascentis is a Workforce Management Value Index Vendor of Assurance

Posted by Ventana Research on Feb 23, 2022 4:00:00 AM

Ventana Research is sharing insights about Ascentis, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, Workforce Management

Mitel is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 22, 2022 5:00:00 AM

Ventana Research is happy to share some insights about Mitel, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Blue Yonder is a Workforce Management Value Index Vendor of Merit

Posted by Ventana Research on Feb 22, 2022 4:00:00 AM

Ventana Research is sharing insights about Blue Yonder, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, Workforce Management

IBM is Exemplary in the 2022 Business Planning Value Index

Posted by Ventana Research on Feb 21, 2022 6:00:00 AM

Ventana Research is sharing insights about IBM, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Business Planning is a distillation of a year of market and product research efforts.

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Topics: Office of Finance, Business Planning

Elevēo is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 21, 2022 5:00:00 AM

We are happy to share some insights about Elevēo, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Oracle is Exemplary in the Workforce Management Value Index

Posted by Ventana Research on Feb 21, 2022 4:00:00 AM

We are happy to share some insights about Oracle, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, Workforce Management

Workday is Exemplary in the Workforce Management Value Index

Posted by Ventana Research on Feb 18, 2022 5:00:00 AM

Ventana Research is sharing insights about Workday, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, WFM, HR, Workforce Management, HR Tech, employee experience

Playvox is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 18, 2022 4:00:00 AM

Ventana Research is happy to share some insights about Playvox, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Ceridian is Exemplary in the 2022 Workforce Management Value Index

Posted by Ventana Research on Feb 17, 2022 5:00:00 AM

Ventana Research is sharing insights about Ceridian, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, Workforce Management

RingCentral is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 17, 2022 4:00:00 AM

Ventana Research is happy to share some insights about RingCentral, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

SAP SuccessFactors is Exemplary: 2022 Workforce Management Value Index

Posted by Ventana Research on Feb 16, 2022 5:00:00 AM

Ventana Research is sharing insights about SAP SuccessFactors, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, Workforce Management

8x8 is Innovative in Agent Management Value Index

Posted by Ventana Research on Feb 16, 2022 4:00:00 AM

We are happy to share some insights about 8x8, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

ADP is Innovative in the 2022 Workforce Management Value Index

Posted by Ventana Research on Feb 15, 2022 5:00:00 AM

Ventana Research is sharing insights about ADP, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: HCM, WFM, HR, Workforce Management, employee experience, HRTech

Five9 is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 15, 2022 4:00:00 AM

We are happy to share some insights about Five9, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Salesforce is Vendor of Assurance in the Agent Management Value Index

Posted by Ventana Research on Feb 14, 2022 5:00:00 AM

We are happy to share some insights about Salesforce drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Workforce Software is Exemplary: 2022 Workforce Management Value Index

Posted by Ventana Research on Feb 14, 2022 4:00:00 AM

Ventana Research is sharing insights about Workforce Software, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: HCM, Human Capital Management, WFM, HR, Workforce Management, employee experience, HRTech

UKG is Exemplary in the Workforce Management Value Index

Posted by Ventana Research on Feb 11, 2022 5:00:00 AM

Ventana Research is sharing insights about UKG, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

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Topics: Human Capital Management, Workforce Management

Alvaria is a Vendor of Assurance for Agent Management

Posted by Ventana Research on Feb 11, 2022 4:00:00 AM

We are happy to share some insights about Alvaria, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce

Cisco is Innovative in Agent Management Value Index

Posted by Ventana Research on Feb 10, 2022 5:00:00 AM

We are happy to share some insights about Cisco, drawn from our Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Quest for Skilled Talent is Achievable with TalentQuest

Posted by Ventana Research on Feb 10, 2022 4:00:00 AM

Talent management is a priority as organizations continue to face multiple disruptions because of the pandemic and business continuity issues related to the workforce. It has never been more important to get leaders up to speed and help them acquire the knowledge necessary for the organization to remain competitive and keep the workforce both compliant and engaged. Most talent management efforts are more functional rather than focused on the processes that ensure the desired engaged and skilled workforce. Yet, many organizations fail to realize that it’s the experience in learning that matters most, as articulated in our perspective on how to build organizational readiness. Increasing engagement for learning across the workforce is important to ensure effective skills and talent in the organization.

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Topics: Human Capital Management, Learning, Learning Management System, Talent Managment, employee experience

Content Guru is Exemplary in Agent Management Value Index

Posted by Ventana Research on Feb 9, 2022 5:00:00 AM

We are happy to share some insights about Content Guru, drawn from our Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Talkdesk is an Exemplary Vendor in the Agent Management Value Index

Posted by Ventana Research on Feb 8, 2022 5:00:00 AM

Ventana Research is happy to share some insights about Talkdesk, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Genesys is Exemplary in Agent Management Value Index

Posted by Ventana Research on Feb 7, 2022 5:00:00 AM

We are happy to share some insights about Genesys, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Calabrio is Exemplary in Agent Management Value Index

Posted by Ventana Research on Feb 4, 2022 5:00:00 AM

We are happy to share some insights about Calabrio, drawn from our Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Avaya is an Exemplary Vendor in Agent Management

Posted by Ventana Research on Feb 3, 2022 5:00:00 AM

Ventana Research is happy to share some insights about Avaya, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce

Verint is Exemplary in the Agent Management Value Index

Posted by Ventana Research on Feb 2, 2022 5:00:00 AM

We are happy to share some insights about Verint, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of modern components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

NICE is Exemplary in the Agent Management Value Index

Posted by Ventana Research on Feb 1, 2022 5:00:00 AM

Ventana Research is happy to share some insights about NICE, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Semarchy Brings Master Data Management to Line-of-Business Users

Posted by Ventana Research on Jan 21, 2022 5:00:00 AM

Digital transformation efforts are widespread, with most organizations focusing on the innovative use of data. Business users demand real-time, integrated analytics deployed through a unified platform with built-in machine learning (ML) that delivers the highest level of performance at massive scale. While beneficial for its strategic insights, extensive data analysis conducted by line-of-business users across the organization brings challenges: operational inefficiencies, regulatory compliance, data protection and data accuracy.

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Topics: Data Governance, Data Integration, Data

The Parking Spot Earns Digital Leadership Award in HCM with UKG for 2021

Posted by Ventana Research on Jan 20, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Total Compensation Management, employee experience, Continuous Payroll

Burberry Earns Digital Leadership Award in Operations and Supply Chain with Board International for 2021

Posted by Ventana Research on Jan 19, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Continuous Planning, Product Information Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Property Technology, Supplier Relationship Management

Thomson Reuters Earns Digital Leadership Award in Office of Sales with Mindtickle for 2021

Posted by Ventana Research on Jan 18, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Sales, Sales Performance Management, Digital Commerce, Subscription Management, partner management, sales engagement, revenue management, Revenue Performance Management

Teledyne Technologies Earns Digital Leadership Award in Office of Finance with OneStream Software for 2021

Posted by Ventana Research on Jan 17, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Office of Finance, Business Planning, Financial Performance Management, ERP and Continuous Accounting, profitability management, digital finance, Lease & Tax Accounting

Emburse Audit Employs AI to Improve Spend-Related Processes

Posted by Ventana Research on Jan 14, 2022 7:00:00 AM

Historically, it’s been difficult to convince chief financial officers to invest in technology that makes it easier to spend money. That’s probably because before digital technologies, the natural impediments to spending stood as crude but effective strategies for fiscal control. Today, however, not using technology to streamline corporate spend actually increases costs and decreases control. The right software can increase efficiency and visibility into how money is spent, provide always-vigilant automated supervision, and enforce process conformity. Increasingly, artificial intelligence is providing finance and accounting with the means to improve spend-related processes.

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Topics: Office of Finance, Analytics, Business Intelligence, Business Planning, Financial Performance Management, Process Mining, Streaming Analytics, AI & Machine Learning

Shiseido Group Earns Digital Leadership Award in Marketing with Reltio for 2021

Posted by Ventana Research on Jan 14, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Marketing, Marketing Performance Management, Product Information Management, Digital Marketing, Conversational Marketing, Digital Experience Platform, Digital Communications

City Furniture Earns Digital Leadership Award in Digital Technology with Denodo for 2021

Posted by Ventana Research on Jan 12, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Cloud Computing, Internet of Things, Digital Technology, blockchain, mobile computing, extended reality, AI & Machine Learning, robotic automation, Analytics & Data, Collaborative & Conversational Computing

International Game Technology Earns Digital Leadership Award in Digital Business with Moovila for 2021

Posted by Ventana Research on Jan 11, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Performance Management, Business Continuity, Workforce Management, Digital Commerce, Digital Experience Platform, digital business, Experience Management, Digital Communications, Digital Payments, Digital Security, Sustainability Management

Technical College System Earns Digital Leadership Award in Customer Experience with Salesforce and TargetX for 2021

Posted by Ventana Research on Jan 10, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Performance Management, Sales, Customer Experience, Human Capital Management, Marketing, Marketing Performance Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Learning Management, Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Integration, Internet of Things, Business Planning, Contact Center, Data, Product Information Management, Sales Performance Management, Talent Management, Workforce Management, Financial Performance Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, Total Compensation Management, Continuous Payroll, Field Service, Process Mining, Streaming Analytics, Conversational Marketing, Digital Experience Platform, AI & Machine Learning, Experience Management, Digital Communications, Analytics & Data

Chewy Earns Digital Leadership Award in Data with Alation for 2021

Posted by Ventana Research on Jan 7, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Performance Management, Sales, Customer Experience, Human Capital Management, Marketing, Marketing Performance Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Learning Management, Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Integration, Internet of Things, Business Planning, Contact Center, Data, Product Information Management, Sales Performance Management, Talent Management, Workforce Management, Financial Performance Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, Total Compensation Management, Continuous Payroll, Field Service, Process Mining, Streaming Analytics, Conversational Marketing, Digital Experience Platform, AI & Machine Learning, Experience Management, Digital Communications, Analytics & Data

Emerson Earns Digital Leadership Award in Analytics with Domo for 2021

Posted by Ventana Research on Jan 6, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Performance Management, Sales, Customer Experience, Human Capital Management, Marketing, Marketing Performance Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Learning Management, Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Integration, Internet of Things, Business Planning, Contact Center, Data, Product Information Management, Sales Performance Management, Talent Management, Workforce Management, Financial Performance Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, Total Compensation Management, Continuous Payroll, Field Service, Process Mining, Streaming Analytics, Conversational Marketing, Digital Experience Platform, AI & Machine Learning, Experience Management, Digital Communications, Analytics & Data

Migros Aare Earns Overall Digital Leadership Award with Unit4 for 2021

Posted by Ventana Research on Jan 5, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Performance Management, Sales, Customer Experience, Human Capital Management, Marketing, Marketing Performance Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Learning Management, Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Integration, Internet of Things, Business Planning, Contact Center, Data, Product Information Management, Sales Performance Management, Talent Management, Workforce Management, Financial Performance Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, Total Compensation Management, Continuous Payroll, Field Service, Process Mining, Streaming Analytics, Conversational Marketing, Digital Experience Platform, AI & Machine Learning, Experience Management, Digital Communications, Analytics & Data

WANdisco Enables Data Resilience for Cloud Computing

Posted by Ventana Research on Dec 30, 2021 5:00:00 AM

Industry challenges from demand, to supply chain latency, to fulfillment have created significant impediments for retailers, vendors, suppliers and customers across the globe, without a clear end in sight. Organizations that use digital technology to access information that informs actions — or reactions — to situations that arise unexpectedly demonstrate better digital readiness. The use of cloud-based systems that provide unified access to data and analytics offer the agility to better navigate today’s unpredictable environment. But for organizations that have not yet migrated workloads from solely on-premises and are seeking to take advantage of the benefits of cloud computing, the prospect of moving all that data can be daunting and should be addressed.

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Topics: Cloud Computing, Data, Analytics & Data

FloQast Automates Accounting for Faster Close

Posted by Ventana Research on Dec 29, 2021 5:00:00 AM

Over the past decade, close-management software has evolved to enable even midsize organizations to streamline department processes, operate in a virtual mode, accelerate the accounting close and reduce staff stress. It’s one step toward continuous accounting, which is defined by Office of Finance Research Director Robert Kugel as an approach to managing transactions recording and accounting that takes advantage of current technology to streamline and restructure the accounting function. In many organizations, accounting remains stuck in the past, failing to use available technology to reduce workloads and accelerate accounting processes. The objective of continuous accounting is to enable the chief financial officer, controller and chief accounting officer to be more effective by automating routine tasks, reducing errors, streamlining workflows and facilitating collaboration. Organizational efficiency and, potentially, accounting staff satisfaction is gained from the reduction of manual, repetitive processes that otherwise require review, sign-off and manual preparation of documented evidence.

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Topics: Office of Finance, Business Planning, Financial Performance Management, ERP and Continuous Accounting, profitability management, digital finance

Kyligence Brings Simplification to Data Processes for Analytics

Posted by Ventana Research on Dec 28, 2021 5:00:00 AM

Data platforms are designed to manage and analyze big data, enabling organizations to leverage their data to operate with greater efficiency across on-premises, hybrid and multi-cloud environments. Our Analytics and Data Benchmark Research finds that while 58% are using big data in their analytics processes, less than one quarter (23%) are satisfied with their technology’s support for big data. Looking at the statistics, it is safe to say that organizations have been slow to adopt modern technology that was built to help manage and organize big data so that it can be used for analysis. With advancements in technology, organizations are now able to provide a platform that makes it easier for line of business workers to access and analyze big data.

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Topics: Data Governance, Data Integration, Data, data lakes, Streaming Data, data operations, data platforms

Power ON Modernizes Business Planning

Posted by Ventana Research on Dec 23, 2021 5:00:00 AM

Power ON is software designed for organizations to streamline their business planning, budgeting, forecasting, reviewing and reporting, in order to make these processes more effective and accurate. Organizations do a lot of planning: In addition to the budget, they plan headcount, sales, production and their supply chain, as well as other business functions, and traditionally execute this using spreadsheets as they are a familiar tool. However, spreadsheets make it difficult for individuals to plan, especially those in operational roles, and combining a set of spreadsheet-based plans and budgets into an enterprise-wide whole is time consuming and error prone. Power ON addresses the shortcomings of spreadsheet budgeting and planning by enabling executives and managers to work interactively with their models while examining and analyzing historical financial and operational data to better inform their planning decisions. It is designed to streamline planning and budgeting to enable more agile and connected planning. When departments share a common platform, it provides holistic data and analytics so that finance executives can have a comprehensive picture of where the company stands in real time.

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Topics: Office of Finance, Business Planning, Financial Performance Management, ERP and Continuous Accounting, revenue and lease accounting, profitability management, digital finance

Xero Energizes Small Business with Cloud-Based Accounting and Finance

Posted by Ventana Research on Dec 21, 2021 5:00:00 AM

A digital finance and accounting organization is one that uses software to enhance efficiency by eliminating manual operations and automating workflows, improving financial data quality. This is especially relevant to small to midsize organizations that need to minimize administrative overhead yet still have financial controls and operational visibility to achieve and sustain profitable growth. A continuous accounting approach can streamline tasks and processes, reducing time spent on repetitive tasks, ensuring data quality and providing a focus on financial outcomes and business performance.

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Topics: Office of Finance, Analytics, Digital Technology, AI and Machine Learning, digital finance

Salary.com Advances Compensation Effectiveness

Posted by Ventana Research on Dec 13, 2021 5:00:00 AM

Total Compensation Management (TCM) is a strategic HCM area focused on the processes, data, analytics and technology capabilities needed to achieve an integrated and holistic approach to rewarding employees for their value and contributions. One aspect of TCM is pay equity which, simply defined, means pay comparability and fairness and a lack of bias. It is an organization’s ability to determine what jobs require comparable skill, effort and responsibility while relating that to market pay rates and trends. While most mid- and senior-level managers are keenly aware of the legislative considerations around equal pay, many continue to have a narrow, if not incorrect, view of pay equity and why it also warrants serious attention. Pay equity does not just relate to compensating appropriately and without race or gender bias for similarly valued jobs and job duties. It also encompasses the notion of comparable opportunities being afforded to earn better compensation and derive job satisfaction. This involves the perception of fairness in the broader context of the employee experience, one of the four pillars of a superior employee experience.

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Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Total Compensation Management, employee experience, Continuous Payroll

Domino Manages Data Science Life Cycle

Posted by Ventana Research on Nov 23, 2021 5:00:00 AM

With more and more data available to analyze, organizations are realizing the value that sophisticated analyses using artificial intelligence and machine learning (AI/ML) can provide. The benefits of these analyses are significant: our Dynamic Insights research on machine learning finds that organizations most often benefit through competitive advantage, but also improved customer experiences, increased sales, the ability to respond quickly to opportunities in the market, and lower costs. However, the need for specialized skills to deploy AI/ML models can stall data science initiatives. An organization’s efforts to scale data science and apply models are often complicated by a lack of self-service access to infrastructure, tools and data.

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Topics: business intelligence, Analytics, Data Governance, Data Integration, Data, Business, Digital Technology, AI and Machine Learning

Guide Successful Technology Vendor Selections for Best Outcomes

Posted by Ventana Research on Nov 8, 2021 5:00:00 AM

Business improvement stems from technology investments that advance automation and apply intelligence to your work and processes, increasing the potential achievement of desired outcomes. Assessing vendors and utilizing technology for optimization and innovation is the foundation for digital transformation, and our chief research officer asserts that by 2025, over one-half of organizations will determine that the chaos of digital technology usage requires a rationalization of vendors to ensure operational excellence.

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Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, digital business, Office of Sales

Virtualizing Data Architectures for Hybrid Cloud-Computing

Posted by Ventana Research on Nov 4, 2021 5:00:00 AM

The virtualization of business and the evolution of digital transformation to applications and systems that operate in cloud computing — or the “as-a-service” environment — has fragmented enterprise and data architectures. The role of cloud computing has become a utility to provide elastic resources in support of operational needs. For example, data in the cloud requirements are provided by third-party vendors, managing security and storage of data outside the organization.

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Topics: Cloud Computing, Data, Digital Technology, Digital transformation, data lakes, AI and Machine Learning, data operations, digital business, data platforms

H2O.ai Enables Smarter Applications with Open-Source ML Platform

Posted by Ventana Research on Nov 2, 2021 5:00:00 AM

The artificial intelligence industry is unique in that it has evolved to the point of making dramatic impacts across other markets. AI is used to help businesses scale, improve customer experiences, decrease waste and streamline cumbersome tasks. Ventana Research sees the need for AI innovation for the future of technology and the many other industries it influences, but making such tools available to everyone at fairly low costs can be difficult. It is no surprise that nearly two-thirds (62%) of organizations report using machine learning today, and nearly three-quarters (72%) of organizations participating in our research say they plan to increase ML use.

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Topics: Analytics, Cloud Computing, Digital Technology, natural language processing, AI and Machine Learning

Quantum Workplace’s Performance Management Platform Builds Engagement

Posted by Ventana Research on Oct 29, 2021 5:00:00 AM

Performance management helps organizations understand, optimize and align performance through a variety of methods and processes and is an essential part of what is called digital business. For many organizations, engaging employees through a series of check-ups, goal tracking and kudos to encourage and motivate them helps ensure that expected people and operational performance is realized. But in a changing world and workplace culture where workers prioritize mental health and organizations view working from home as a positive change, vendors of performance management applications must provide tools that help leadership adapt.

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Topics: Performance Management, Human Capital Management, digital business

Blue Prism’s Robotic Process Automation Creates a Digital Workforce

Posted by Ventana Research on Oct 27, 2021 5:00:00 AM

Robotic process automation has developed into a significant part of the enterprise software and low- to no-code development approach in the past few years. Organizations utilize the software primarily to automate predictable, rule-based, repetitive tasks, but the use is now expanding into more intelligent automation. Ventana Research sees the need for further innovation within the RPA market to better help organizations accelerate operational agility and efficiency by automating significant processes using digital workforces. More advanced technologies also have the capability to use artificial intelligence and machine learning tools to better serve workers.

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Topics: Digital Technology, robotic automation

Clari Enables Improved Performance in Revenue Operations

Posted by Ventana Research on Oct 25, 2021 5:00:00 AM

For disruptive technology companies, maturity is often accompanied by the realization that customer retention and expansion are as important as a new logo acquisition. Arriving at this realization is one thing; reorienting your organization to it is another. The necessity of aligning revenue-generating functions in business-to-business technology has been common knowledge for quite some time. Still, organizations have only recently begun to implement dedicated, centralized revenue functions.

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Topics: Sales, Sales Performance Management, sales engagement, revenue management

Effective Digital Learning Experiences Build Organizational Readiness

Posted by Ventana Research on Oct 22, 2021 5:00:00 AM

Business continuity — especially during a pandemic, natural disaster, cyber event or geopolitical situation — requires business and risk mitigation processes. Unfortunately, few organizations are prepared to respond appropriately. Whether an organization rises to the challenge or descends into survival mode is determined by the way it meets the expectations of the workforce, customers, stakeholders and potentially shareholders.

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Topics: Human Capital Management, Business Continuity, Learning Management, Operations & Supply Chain, Digital transformation, digital business, Experience Management

Solace Event-Driven Architecture Enables Hybrid Cloud Computing

Posted by Ventana Research on Oct 21, 2021 5:00:00 AM

When you think about it, events are at the very core of computing, right down to the simplest if-then operation in a spreadsheet. Each event leads to a set of choices, often binary, which then become events in themselves. As computing has become more ubiquitous and has developed into the architecture upon which all business and commerce runs, the events themselves have become more consequential and more numerous. There’s still an event, and each "if" still leads to a "then," but now we evaluate at enterprise scale.

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Topics: Analytics, Cloud Computing, Internet of Things, Data, Digital Technology, AI and Machine Learning, Streaming Data, Streaming Analytics