Market Perspectives

Employee Experience is Better with Workflows from ServiceNow

Posted by Ventana Research on May 17, 2022 5:00:00 AM

A productive and engaged workforce is fundamental to many successful enterprises/organizations. But the pandemic has created unique challenges to “business as usual” and has transformed the employee experience across nearly all aspects. This transformation is an opportunity for organizations to reinvent their workplace, especially in consideration of remote personnel who may be spread across all regions of the globe but still need to feel connected and work efficiently. One key to providing a positive and meaningful workplace environment is supporting high-value interactions between employee and employer. These can be seen across organizations’ workflows, for example, by enabling a unified and personalized employee experience using intelligent workflows for complex processes like onboarding, training, coaching and the employee lifecycle. Ventana Research has asserted by 2024, personalization capabilities in HCM systems will allow three-quarters of organizations to benefit from recommendations that make the employee experience more meaningful, satisfying and productive.

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Topics: Human Capital Management, Learning Management, Workforce Management, Talent Managment, Total Compensation Management, employee experience, Continuous Payroll

Vertica Unifies Analytics and Business Intelligence at Scale

Posted by Ventana Research on May 10, 2022 5:00:00 AM

Organizations face a variety of data and analytics challenges resulting from growth and increased scale. Multiple tools and techniques are needed to derive value from various databases. But, adding more systems means adding more complexities, which can slow operations and add costs for maintaining additional systems. SQL databases have been very popular among organizations for storing and managing data. These databases enable workers to manage and analyze massive volumes of data quickly and reliably.

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Topics: business intelligence, Data Management, AI and Machine Learning, analytic data platforms

Alvaria’s CX Platform Delivers Personalized Experiences

Posted by Ventana Research on May 3, 2022 5:00:00 AM

In the present-day market where the gap between consumers and the vendors they engage is shrinking, an organization’s ability to deliver a personalized customer experience is more important than ever. Consumers expect interactions that are intuitive, agile and accessible across a wide variety of channels. Ensuring an experience that exceeds expectation and creates an environment that is relational rather than transactional, however, is becoming increasingly challenging.

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Topics: Contact Center, Customer Experience Management, customer service and support

Alteryx Accelerates Trifacta Push to Make Big Data Manageable

Posted by Ventana Research on Apr 19, 2022 5:00:00 AM

Improving the quality of information is cited by organizations as the leading benefit of data preparation activities. Data quality efforts are focused on clean data, but increasingly, the importance of bad data is also recognized. To be more accurate, the original data as recorded by an organization’s various devices and systems is important. To fully perform data preparation, organizations must know what data exists – both good and bad.

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Topics: Data Governance, Data Management, Data Preparation, Data, Data Pipeline

beqom Rated Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 18, 2022 5:00:00 AM

We are happy to share insights about beqom, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Clari Rated Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 15, 2022 5:00:00 AM

We are happy to share insights about Clari, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

InsightSquared Rated Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 14, 2022 5:00:00 AM

We are happy to share insights about InsightSquared, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

Gong.io is a Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 13, 2022 5:00:00 AM

We are happy to share insights about Gong.io, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

SugarCRM is a Vendor of Merit in Revenue Performance Management

Posted by Ventana Research on Apr 12, 2022 5:00:00 AM

We are happy to share insights about SugarCRM, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue

SAP is Innovative in the Revenue Performance Management Value Index

Posted by Ventana Research on Apr 11, 2022 5:00:00 AM

We are happy to share insights about SAP, drawn from our latest research, the Revenue Performance Management Value Index, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Revenue Performance, Revenue