Automation in the Enterprise
There is great value to automating business processes, since manual processes can be error-prone and inefficient. Efficiency is a key target for any organization, and accordingly, our research finds that more than 4 in 10 (44%) organizations are planning to change their technology assessment and selection process to improve operational efficiency and save costs. Of those planning to change, 1 in 5 are making the change because errors and mistakes are impacting their business. Automation can also improve customer experiences by providing immediate responses to customer needs. These reasons and more are why we find that nearly one-half (49%) of organizations consider process automation important.