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Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Services for Technology Vendors
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Buyers Guides
Software Provider and Product Guide for Technology Industry
The ISG Buyers Guide is our research and assessment of how well software providers’ offerings meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations actually assess software providers. We believe it is a service to both organizations and providers to take this approach since making the wrong decisions can raise the total cost of ownership for an organization, lower the return on investment and hamper its ability to reach its performance potential.
The Buyers Guide evaluates the software in seven key categories. Five are product-related: usability, manageability, reliability, capability, and adaptability. Two are customer assurance-related: validation and total cost of ownership and return on investment (TCO/ROI). We use the extensive body of our benchmark research as a framework to validate the prioritization contained in and the focus of each assessment. We also blend our firm’s experience and research, industry analyst knowledge, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what organizations need and what products they should consider.
Our Buyers Guide provide an important service; if an organization’s goal is to improve its maturity across its people, processes, information, and technology, it is critical that it be able to select the software provider and product that will do the best job.
About the Buyers Guide
Please watch this video for an overview of the Buyers Guide process and how to maximize its impact for you.
Topics included:
- Summary
- The "Value Index" Methodology
- Explanation of Rankings and Classifications
- Participation Overview
- Buyers Guide Research Deliverables
- Go To Market Efforts
- Impact of Research
Leverage the Buyers Guide
Browse the Buyers Guides
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Buyers Guide
2024 Contact Center Basic
ISG Research evaluates 30 software providers' offerings in the Contact Center Basic Buyers Guide.
Buyers Guide
2024 Contact Center Advanced
ISG Research evaluates 34 software providers' offerings in the Contact Center Advanced Buyers Guide.
Buyers Guide
2024 Agent Management
ISG Research evaluates 15 software providers' offerings in the Agent Management Buyers Guide.
Buyers Guide
2024 Application Integration
ISG Research evaluates 20 software providers' offerings in the Application Integration Buyers Guide.
Buyers Guide
2024 Data Quality
ISG Research evaluates 20 software providers' offerings in the Data Quality Buyers Guide.
Buyers Guide
2024 Data Governance
ISG Research evaluates 23 software providers' offerings in the Data Governance Buyers Guide.
Buyers Guide
2024 Data Intelligence
ISG Research evaluates 23 software providers' offerings in the Data Intelligence Buyers Guide.
Buyers Guide
2024 Master Data Management
ISG Research evaluates 12 software providers' offerings in the Master Data Management Buyers Guide.
Buyers Guide
2024 Data Integration
ISG Research evaluates 30 software providers' offerings in the Data Integration Buyers Guide.
Buyers Guide
2024 Compensation Management
ISG Research evaluates 19 software providers' offerings in the Compensation Management Buyers Guide.
Buyers Guide
2024 Total Compensation Management
ISG Research evaluates 13 software providers' offerings in the Total Compensation Management Buyers Guide.
Buyers Guide
2024 Compensation Planning
ISG Research evaluates 18 software providers' offerings in the Compensation Planning Buyers Guide.
Buyers Guide
2024 Cloud-Native AI and Data Platforms
ISG Research evaluates 6 software providers' offerings in the Cloud-native AI and Data Platforms Buyers Guide.
Buyers Guide
2024 AI and Data Platforms
ISG Research evaluates 12 software providers' offerings in the AI and Data Platforms Buyers Guide.
Buyers Guide
2024 Customer Experience Management
ISG Research evaluates 19 software providers' offerings in the Customer Experience Management Buyers Guide.
Buyers Guide
2024 Knowledge Management
ISG Research evaluates 11 software providers' offerings in the Knowledge Management Buyers Guide.
Buyers Guide
2024 Customer Journey Management
ISG Research evaluates 10 software providers' offerings in the Customer Journey Management Buyers Guide.
Buyers Guide
2024 Learning Content Solutions
Ventana Research evaluates 9 software providers' offerings in the Learning Content Solutions Buyers Guide.
Buyers Guide
2024 Extended Enterprise Learning
Ventana Research evaluates 9 software providers' offerings in the Extended Enterprise Learning Buyers Guide.
Buyers Guide
2024 Learning Experience Platforms
Ventana Research evaluates 7 software providers' offerings in the Learning Experience Platforms Buyers Guide.
Buyers Guide
2024 Learning Management Systems
Ventana Research evaluates 23 software providers' offerings in the Learning Management Systems Buyers Guide.
Buyers Guide
2024 Public Cloud Platforms
Ventana Research evaluates 13 software providers' offerings in the Public Cloud Platforms Buyers Guide.
Buyers Guide
2024 Private Cloud Platforms
Ventana Research evaluates 8 software providers' offerings in the Private Cloud Platforms Buyers Guide.
Buyers Guide
2024 Hybrid Cloud Platforms
Ventana Research evaluates 7 software providers' offerings in the Hybrid Cloud Platforms Buyers Guide.
Buyers Guide
2024 Cloud Computing Platforms
Ventana Research evaluates 7 software providers' offerings in the Cloud Computing Platforms Buyers Guide.
Buyers Guide
2024 Financial Close
Ventana Research evaluates 12 software providers' offerings in the Financial Close Buyers Guide.
Buyers Guide
2024 Financial Consolidation
Ventana Research evaluates 16 software providers' offerings in the Financial Consolidation Buyers Guide.
Buyers Guide
2024 Financial Consolidation and Close
Ventana Research evaluates 7 software providers' offerings in the Financial Consolidation and Close Buyers Guide.
Buyers Guide
2024 B2C Subscription Management Buyers Guide
Ventana Research evaluates 16 software providers' offerings in the B2C Subscription Management Buyers Guide.
Buyers Guide
2024 B2B Subscription Management Buyers Guide
Ventana Research evaluates 17 software providers' offerings in the B2B Subscription Management Buyers Guide.
Buyers Guide
2024 Subscription Management Platforms Buyers Guide
Ventana Research evaluates 18 software providers' offerings in the Subscription Management Platforms Buyers Guide.
Buyers Guide
2024 Subscription Management Buyers Guide
Ventana Research evaluates 5 software providers' offerings in the Subscription Management Buyers Guide.
Buyers Guide
2024 GenAI Platforms Buyers Guide
Ventana Research evaluates 23 software providers' offerings in the GenAI Platforms Platforms Buyers Guide.
Buyers Guide
2024 MLOps Buyers Guide
Ventana Research evaluates 23 software providers' offerings in the MLOps Buyers Guide.
Buyers Guide
2024 AI Platforms Buyers Guide
Ventana Research evaluates 25 software providers' offerings in the AI Platforms Buyers Guide.
Buyers Guide
2024 Operational Data Platforms Buyers Guide
Ventana Research evaluates 32 software providers' offerings in the Operational Data Platforms Buyers Guide.
Buyers Guide
2024 Analytic Data Platforms Buyers Guide
Ventana Research evaluates 35 software providers' offerings in the Analytic Data Platforms Buyers Guide.
Buyers Guide
2024 Data Platforms Buyers Guide
Ventana Research evaluates 25 software providers' offerings in the Data Platforms Buyers Guide.
Buyers Guide
2024 Digital Communications Premium Suite
Ventana Research evaluates 10 software providers in the Digital Communications Premium Suite Buyers Guide.
Buyers Guide
2024 Digital Communications Basic Suite
Ventana Research evaluates 14 software providers in the Digital Communications Basic Suite Buyers Guide.
Buyers Guide
2024 Digital Communications Platform
Ventana Research evaluates 17 software providers in the Digital Communications Platform Buyers Guide.
Buyers Guide
2024 Digital Communications Overall
Ventana Research evaluates 7 software providers in the Digital Communications Overall Buyers Guide.
Buyers Guide
2024 Workforce Management Suites
Ventana Research evaluates 10 software providers in the Workforce Management Suites Buyers Guide.
Buyers Guide
2024 Workforce Management Basic
Ventana Research evaluates 15 software providers in the Workforce Management Basics Buyers Guide.
Buyers Guide
2023 Payroll Management Buyers Guide
This Buyers Guide assesses 8 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Global Payroll Buyers Guide
This Buyers Guide assesses 13 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Data Observability Buyers Guide
This Buyers Guide assesses 7 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Data Orchestration Buyers Guide
This Buyers Guide assesses 18 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Mobile Analytics Buyers Guide
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Collaborative Analytics Buyers Guide
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Business Planning Buyers Guide
This Buyers Guide assesses 13 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Domestic Payroll Buyers Guide
This Buyers Guide assesses 11 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Data Pipelines Buyers Guide
This Buyers Guide assesses 18 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 DataOps Buyers Guide
This Buyers Guide assesses 18 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Augmented Analytics Buyers Guide
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Analytics and Data Buyers Guide
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Embedded Analytics Buyers Guide
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Contact Centers Buyers Guide
This Buyers Guide assesses 21 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Agent Management Buyers Guide
This Buyers Guide assesses 12 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Contact Center Suites Buyers Guide
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Customer Experience Management Buyers Guide
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
Buyers Guide
2023 Product Experience Management Buyers Guide
The Buyers Guide assesses 16 providers' products using the Ventana Research methodology and blueprint.
Buyers Guide
2023 Total Compensation Management Buyers Guide
The Buyers Guide assesses 14 providers’ products using the Ventana Research methodology and blueprint.
Buyers Guide
2023 Subscription Management Buyers Guide
The Buyers Guide assesses 21 providers’ products using the Ventana Research methodology and blueprint.
Buyers Guide
2023 Learning Management Buyers Guide
The Buyers Guide assesses 14 providers' products using the Ventana Research methodology and blueprint.
Buyers Guide
2023 Operational Data Platforms Buyers Guide
This Buyers Guide market report evaluates the following providers which offer products that are considered operational data platforms as we define it: Actian, Amazon Web Services, Cloudera, Cockroach Labs, Couchbase, DataStax, EDB, Google, IBM, Inter
Buyers Guide
2023 Analytic Data Platforms Buyers Guide
This Buyers Guide market report evaluates the following providers which offer products that are considered operational data platforms as we define it: Actian, Amazon Web Services, Cloudera, Cockroach Labs, Couchbase, DataStax, EDB, Google, IBM, Inter
Buyers Guide
2023 Data Platforms Buyers Guide
This Buyers Guide report evaluates the following providers that offer products that address key elements of data platforms to support a combination of both operational and analytic workloads: Actian, Amazon Web Services, Cloudera, EDB, Google, IBM, I
Buyers Guide
2023 Revenue Performance Management Buyers Guide
This Buyers Guide assesses seven providers’ products using our Ventana Research methodology and blueprint.
In Collection
In Analysis
- Customer Relationship Management
- Intelligent Automation
- Revenue Performance Management
Recently Published
- Agent Management
- AI and Data Platforms
- AI Platforms
- Application Integration
- Augmented Analytics
- B2B Subscription Management
- B2C Subscription Management
- Cloud Computing Platforms
- Cloud-Native AI and Data Platforms
- Collaborative Analytics
- Compensation Management
- Compensation Planning
- Contact Center Advanced
- Contact Center Basic
- Customer Experience Management
- Customer Journey Management
- Data Governance
- Data Integration
- Data Intelligence
- Data Observability
- Data Orchestration
- Data Pipelines
- Data Platforms
- Data Quality
- Digital Communications Basic Suite
- Digital Communications Overall
- Digital Communications Platform
- Digital Communications Premium Suite
- Domestic Payroll
- Embedded Analytics
- Extended Enterprise Learning
- Financial Close
- Financial Consolidation
- Financial Consolidation and Close
- GenAI Platforms
- Global Payroll
- Hybrid Cloud Platforms
- Knowledge Management
- Learning Content Solutions
- Learning Experience Platforms
- Learning Management Systems
- Master Data Management
- MLOps
- Mobile Analytics
- Private Cloud Platforms
- Public Cloud Platforms
- Subscription Management
- Subscription Management Platforms
- Total Compensation Management
- Workforce Management Basics
- Workforce Management Suites