Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Services for Technology Vendors
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
The ISG Buyers Guide is our research and assessment of how well software providers’ offerings meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations actually assess software providers. We believe it is a service to both organizations and providers to take this approach since making the wrong decisions can raise the total cost of ownership for an organization, lower the return on investment and hamper its ability to reach its performance potential.
The Buyers Guide evaluates the software in seven key categories. Five are product-related: usability, manageability, reliability, capability, and adaptability. Two are customer assurance-related: validation and total cost of ownership and return on investment (TCO/ROI). We use the extensive body of our benchmark research as a framework to validate the prioritization contained in and the focus of each assessment. We also blend our firm’s experience and research, industry analyst knowledge, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what organizations need and what products they should consider.
Our Buyers Guide provide an important service; if an organization’s goal is to improve its maturity across its people, processes, information, and technology, it is critical that it be able to select the software provider and product that will do the best job.
Please watch this video for an overview of the Buyers Guide process and how to maximize its impact for you.
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ISG Research evaluates 30 software providers' offerings in the Contact Center Basic Buyers Guide.
ISG Research evaluates 34 software providers' offerings in the Contact Center Advanced Buyers Guide.
ISG Research evaluates 15 software providers' offerings in the Agent Management Buyers Guide.
ISG Research evaluates 20 software providers' offerings in the Application Integration Buyers Guide.
ISG Research evaluates 20 software providers' offerings in the Data Quality Buyers Guide.
ISG Research evaluates 23 software providers' offerings in the Data Governance Buyers Guide.
ISG Research evaluates 23 software providers' offerings in the Data Intelligence Buyers Guide.
ISG Research evaluates 12 software providers' offerings in the Master Data Management Buyers Guide.
ISG Research evaluates 30 software providers' offerings in the Data Integration Buyers Guide.
ISG Research evaluates 19 software providers' offerings in the Compensation Management Buyers Guide.
ISG Research evaluates 13 software providers' offerings in the Total Compensation Management Buyers Guide.
ISG Research evaluates 18 software providers' offerings in the Compensation Planning Buyers Guide.
ISG Research evaluates 6 software providers' offerings in the Cloud-native AI and Data Platforms Buyers Guide.
ISG Research evaluates 12 software providers' offerings in the AI and Data Platforms Buyers Guide.
ISG Research evaluates 19 software providers' offerings in the Customer Experience Management Buyers Guide.
ISG Research evaluates 11 software providers' offerings in the Knowledge Management Buyers Guide.
ISG Research evaluates 10 software providers' offerings in the Customer Journey Management Buyers Guide.
Ventana Research evaluates 9 software providers' offerings in the Learning Content Solutions Buyers Guide.
Ventana Research evaluates 9 software providers' offerings in the Extended Enterprise Learning Buyers Guide.
Ventana Research evaluates 7 software providers' offerings in the Learning Experience Platforms Buyers Guide.
Ventana Research evaluates 23 software providers' offerings in the Learning Management Systems Buyers Guide.
Ventana Research evaluates 13 software providers' offerings in the Public Cloud Platforms Buyers Guide.
Ventana Research evaluates 8 software providers' offerings in the Private Cloud Platforms Buyers Guide.
Ventana Research evaluates 7 software providers' offerings in the Hybrid Cloud Platforms Buyers Guide.
Ventana Research evaluates 7 software providers' offerings in the Cloud Computing Platforms Buyers Guide.
Ventana Research evaluates 12 software providers' offerings in the Financial Close Buyers Guide.
Ventana Research evaluates 16 software providers' offerings in the Financial Consolidation Buyers Guide.
Ventana Research evaluates 7 software providers' offerings in the Financial Consolidation and Close Buyers Guide.
Ventana Research evaluates 16 software providers' offerings in the B2C Subscription Management Buyers Guide.
Ventana Research evaluates 17 software providers' offerings in the B2B Subscription Management Buyers Guide.
Ventana Research evaluates 18 software providers' offerings in the Subscription Management Platforms Buyers Guide.
Ventana Research evaluates 5 software providers' offerings in the Subscription Management Buyers Guide.
Ventana Research evaluates 23 software providers' offerings in the GenAI Platforms Platforms Buyers Guide.
Ventana Research evaluates 23 software providers' offerings in the MLOps Buyers Guide.
Ventana Research evaluates 25 software providers' offerings in the AI Platforms Buyers Guide.
Ventana Research evaluates 32 software providers' offerings in the Operational Data Platforms Buyers Guide.
Ventana Research evaluates 35 software providers' offerings in the Analytic Data Platforms Buyers Guide.
Ventana Research evaluates 25 software providers' offerings in the Data Platforms Buyers Guide.
Ventana Research evaluates 10 software providers in the Digital Communications Premium Suite Buyers Guide.
Ventana Research evaluates 14 software providers in the Digital Communications Basic Suite Buyers Guide.
Ventana Research evaluates 17 software providers in the Digital Communications Platform Buyers Guide.
Ventana Research evaluates 7 software providers in the Digital Communications Overall Buyers Guide.
Ventana Research evaluates 10 software providers in the Workforce Management Suites Buyers Guide.
Ventana Research evaluates 15 software providers in the Workforce Management Basics Buyers Guide.
This Buyers Guide assesses 8 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 13 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 7 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 18 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 13 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 11 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 18 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 18 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 21 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 12 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
This Buyers Guide assesses 22 providers’ products using our Ventana Research methodology and blueprint.
The Buyers Guide assesses 16 providers' products using the Ventana Research methodology and blueprint.
The Buyers Guide assesses 14 providers’ products using the Ventana Research methodology and blueprint.
The Buyers Guide assesses 21 providers’ products using the Ventana Research methodology and blueprint.
The Buyers Guide assesses 14 providers' products using the Ventana Research methodology and blueprint.
This Buyers Guide market report evaluates the following providers which offer products that are considered operational data platforms as we define it: Actian, Amazon Web Services, Cloudera, Cockroach Labs, Couchbase, DataStax, EDB, Google, IBM, Inter
This Buyers Guide market report evaluates the following providers which offer products that are considered operational data platforms as we define it: Actian, Amazon Web Services, Cloudera, Cockroach Labs, Couchbase, DataStax, EDB, Google, IBM, Inter
This Buyers Guide report evaluates the following providers that offer products that address key elements of data platforms to support a combination of both operational and analytic workloads: Actian, Amazon Web Services, Cloudera, EDB, Google, IBM, I
This Buyers Guide assesses seven providers’ products using our Ventana Research methodology and blueprint.