VP & Research Director of Customer Experience Research
Financial services organizations that integrate external data into all their analysis, planning and performance reviews are better able to detect and respond to their environment and by doing so, to survive and thrive.
It is critical to select and deploy software built to manage these activities in a comprehensive way that utilizes data and inputs from across the entire organization.
The financial services industry is continuously challenged by economic indicators that impact the global environment and the necessary resilience every business desires.
The financial services industry has ample opportunity to innovate and transform how it operates through technology that adapts to its specific requirements.
Demand is growing for a new generation of modern communication technology for the enterprise.
Competitive forces are putting extreme pressure on financial services organizations to better understand their customers and how to serve them.
The imperative to manage contact centers to optimal performance is essential to the fundamental purpose of every financial services organization.
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