Our Expertise

The need for retail organizations to modernize their digital computing environment requires business and technology investments that can innovate and streamline business processes. To ensure your digital effectiveness requires customer experiences that are engaging and convert to greatest potential. Modernizing digital business and technology environment that impact commerce and product experiences is essential for its supply chain and resulting revenue. How a retail organization unifies its processes across customer journey with its applications and for its workforce in human capital management is one part of the essential path forward to achieve its objectives.

Ventana Research offers expertise and research-based guidance to help retailers through our business and technology advisory to use our subject-matter expertise and meet the business resilience required to reach optimal outcomes. Going beyond traditional digital transformation consulting approaches requires the experience of how to gain the return on the organization’s resources and digital technology investments. Ventana Research can help.

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By 2025, one-half of retail organizations using HCM will enjoy demonstrable improvement in worker mobility and retention from systems that guide employees and managers to address skill and experience gaps.


Quincy Valencia

VP & Research Director

A Complete View of the Customer Enables a Better Retail Experience

Today we are in “the age of the customer” and terms such as “customer journeys” and “customer experience” are used in many contexts.

White Paper
Five Ways to Improve the Employee Experience in Retail

The employee experience is comprised of the interactions that employees have with their organization over the duration of their employment.

Research Perspective
Product Information Management as a Service for Retailers

The software industry’s evolution toward cloud computing and software as a service (SaaS) has changed how and where retail organizations operate.

Industry Perspective
Business Trends for the Retail Industry

Balancing the needs from the supply chain with the consideration to sustainability and ESG is essential to retail organizations.

Industry Perspective
Technology Trends for Retail Industry

Ventana Research suggests retail organizations adopt HCM systems and applications with customer service interactions to enrich and optimize processes.

Retail Resilience in Digital Commerce

The opportunity exists for retail organizations to improve the digital commerce experience they offer their customers.

White Paper
The Dawn of Retail Mobile Intelligence

Mobile devices and their supporting technologies are changing how retail works, in some cases so rapidly that retailers are in danger of being left in the dust.

Industry Agenda

Ventana Research provides a subject matter expertise-based Market Agenda built from our industry experience and market research methodology to provide business and technology insights for your vertical industry. This foundation provides actionable information and guidance to help you identify opportunities for continuous improvement. Unlike other industry analyst firms that do not have an agenda and are easily biased by their clients, we take pride in our passion for excellence and independence to reliably guide your strategy and plans.

What to see our research plans for the year?
Download the research agenda

Ready to start?

We provide practical advice to support your business and technology needs at all levels and processes in your organization.
Let us know how we can help your efforts and fill out the form below and our team will engage with you to see how we can help.