The need for retail organizations to modernize their digital computing environment requires business and technology investments that can innovate and streamline business processes. To ensure your digital effectiveness requires customer experiences that are engaging and convert to greatest potential. Modernizing digital business and technology environment that impact commerce and product experiences is essential for its supply chain and resulting revenue. How a retail organization unifies its processes across customer journey with its applications and for its workforce in human capital management is one part of the essential path forward to achieve its objectives.
Ventana Research offers expertise and research-based guidance to help retailers through our business and technology advisory to use our subject-matter expertise and meet the business resilience required to reach optimal outcomes. Going beyond traditional digital transformation consulting approaches requires the experience of how to gain the return on the organization’s resources and digital technology investments. Ventana Research can help.
Today we are in “the age of the customer” and terms such as “customer journeys” and “customer experience” are used in many contexts.
The employee experience is comprised of the interactions that employees have with their organization over the duration of their employment.
The software industry’s evolution toward cloud computing and software as a service (SaaS) has changed how and where retail organizations operate.
Balancing the needs from the supply chain with the consideration to sustainability and ESG is essential to retail organizations.
Ventana Research suggests retail organizations adopt HCM systems and applications with customer service interactions to enrich and optimize processes.
The opportunity exists for retail organizations to improve the digital commerce experience they offer their customers.
Mobile devices and their supporting technologies are changing how retail works, in some cases so rapidly that retailers are in danger of being left in the dust.
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