VP & Research Director of Human Capital Management
Today's retail organizations must deliver a rich, relevant and frictionless employee experience in order to achieve optimal workforce performance and to ensure operational effectiveness.
Tight deadlines, detailed calculations and the need for absolute accuracy make tax provision a challenge in retail.
The digital age of data has dramatically transformed organizations by providing the insights that are necessary to confidently make decisions and take action.
Mobile devices and their supporting technologies are changing how retail works, in some cases so rapidly that retailers are in danger of being left in the dust.
The opportunity exists for retail organizations to improve the digital commerce experience they offer their customers.
Ventana Research suggests retail organizations adopt HCM systems and applications with customer service interactions to enrich and optimize processes.
Balancing the needs from the supply chain with the consideration to sustainability and ESG is essential to retail organizations.
The software industry’s evolution toward cloud computing and software as a service (SaaS) has changed how and where retail organizations operate.
The employee experience is comprised of the interactions that employees have with their organization over the duration of their employment.
Today we are in “the age of the customer” and terms such as “customer journeys” and “customer experience” are used in many contexts.
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