Today we are in “the age of the customer” and terms such as “customer journeys” and “customer experience” are used in many contexts.
The employee experience is comprised of the interactions that employees have with their organization over the duration of their employment.
The software industry’s evolution toward cloud computing and software as a service (SaaS) has changed how and where retail organizations operate.
Balancing the needs from the supply chain with the consideration to sustainability and ESG is essential to retail organizations.
Ventana Research suggests retail organizations adopt HCM systems and applications with customer service interactions to enrich and optimize processes.
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