Thursday, May 3, 2018 10:00 AM PDT 2018-04-26 00:43:30
The effectiveness of digital commerce is at risk today, with antiquated technology platforms eroding usability and making it difficult to focus on the customer and product experience. Advances in AI and machine learning have begun to deliver new methods to target recommendations to buyers and improve the organization’s engagement with them through voice- and chat-based conversational bots. Will your organization invest and deliver a commerce experience that engages customers and optimizes the interactions for your revenue potential?
Thursday, April 26, 2018
Disparate applications and data sets create barriers with antiquated SFA make it difficult for Sales to know how it is performing and what it should be doing to improve performance. Now, though, a new generation of robotics- and AI-enabled sales performance management applications are now available to help maximize the organization’s sales potential. Applying machine learning and analytics with the right level of automation can create engagement and levels of productivity not possible using yesterday’s approach to sales performance management. Will you invest into your sales organizations effectiveness and motivate them to improve?
Monday, March 26, 2018
Corporations need to focus on two objectives in designing their systems and selecting software for them. They should ensure that they can collect, retain and report all the relevant data necessary for lease accounting. And they should balance the potentially competing needs of the participants in lease management and accounting processes.
This webinar illustrates:
Tuesday, March 13, 2018
Ventana Research uses the term predictive planning to describe an agile, high-participation process that builds on innovative technology to achieve business objectives. Predictive planning uses a shared computing environment to enable cross-functional collaboration and rapid planning cycles. It takes advantage of technologies such as in-memory computing to make interactive planning and budgeting feasible and advanced analytics to provide deeper insights into results and more accurate forecasts.
Thursday, March 8, 2018
Satisfying the ever-intensifying demand of consumers, customers and the workforce to for an effective and satisfying business experience is no easy task; the pressure to perform and deliver on expected outcomes has never been higher. Fortunately, the digital innovation that technology is delivering today creates new opportunities for organizations to improve the experience by inserting more intelligence and automation into business processes. Digital transformation of existing processes will not be sufficient for business to success in the future.
Thursday, March 1, 2018
We are observing a radical change in expectations about subscriber relationships. Consumers today want simpler, more immediate and more effective interactions with the organizations that provide them with services. But delivering this by improving the subscriber experience will require strategic investment in innovative digital approaches to engagement and interaction in 21st-century mediums.
Tuesday, February 27, 2018
We are observing a radical change in consumer expectations about purchase-related product information. In this age of instant online response, consumer patience is in precipitous decline. This is forcing organizations to modernize their use of product information management to provide a more rapid and improved digital experience across all engagement channels. The timing is good: Digital innovations and robotic automation and intelligence are demonstrably able to improve product information quality and also make the information available in forms never before considered.
Thursday, February 22, 2018
HR departments are like the proverbial kid in a candy store when it comes to selecting AI and bots “goodies” to lobby for and ultimately deploy. In the digital era, capabilities not even on the radar as recently as a couple years ago are getting increasing air time in HR staff meetings, including themes such as personalizing the employee experience based on machine learning. And in those same meetings, AI and bots are actually being discussed as perhaps the answer to the age-old question of how to invert the HR time allocation pyramid, allowing more time to be spent on strategic rather than tactical and transactional activities.
Wednesday, January 31, 2018
In case you haven’t noticed, consumer expectations for service and responsiveness have risen dramatically, while their patience is in precipitous decline. Anything less than customer processes operating at peak levels of excellence is an invitation to shop elsewhere. Unfortunately, too many organizations are operating with antiquated CRM and contact center technologies and processes that are not mapped to the customer journey and lack the needed level of intelligence to deliver the state-of-the-art customer experience that’s possible in the digital age. Mark Smith, CEO and chief research officer of Ventana Research, has 30 years of hands-on and analytic technology experience. In this webinar, Mark will offer insight into how to establish intelligence in customer processes and examine the latest in digital technology innovations that will help engage and improve the experience to every one of your customers.
Thursday, January 25, 2018
Pity the poor sales organization! – always being called on to generate revenue but rarely receiving the level of investment it needs to be able to work smarter and more effectively. Sales force automation and the more recent promise of CRM have fallen short of delivering the insights and guidance that would help improve their ability to prioritize opportunities. Now, enter a new generation of technology in the for of artificial intelligence (AI), and we have actually begun to see the possibility of delivering on the promise of what can be done using advanced analytics and guidance-driven applications. Mark Smith, CEO and chief research officer of Ventana Research, has more than two decades of hands-on and analytic experience in sales processes and technology. In this webinar, Mark will present his research-based insights and lay out the five steps that must be taken by every organization looking to embrace technology to realize full selling potential
Tuesday, January 23, 2018
Natural language processing, including natural language queries and natural language generation, change the way users can interact with data and information. For decades BI and analytics meant tables of numbers supplemented with charts and graphs. More recently, interactive visualizations became the rage. While these presentation formats may work analysts, there are many others in the enterprise for whom they do not, and would not know what to do wit the analytic outputs even if they did. Advances in natural language processing can extend the reach of BI and analytics, making the insights available to a much broader group of users. Is your organization ready to take advantage of this new opportunity?
Thursday, January 18, 2018
Robots are not about to take over finance and accounting, but a set of emerging technologies will enable any department to finally redefine itself as a forward-looking strategic partner to the rest of the company. This webinar, aimed at finance and accounting professionals, presents a concise assessment of the direction of four key technologies that together constitute robotic finance: artificial intelligence and machine learning, robotic process automation, bots and natural language processing, and blockchain distributed ledger technology. Robotic finance hasn’t arrived with a bang, but it will have an impact and will evolve rapidly over the next five years. CFOs are generally right to avoid the bleeding edge of technology. However, they should prepare their department to be a “fast follower” of this technology innovation to ensure their company’s continued competitiveness as well as to move Finance to a more strategic role.
Tuesday, January 16, 2018
Predictive HCM is a set of workforce-related programs and activities where technology-enablement has evolved faster and further than anyone could have imagined only a few years ago. Initially used to predict job fit and flight risk, predictive HCM use cases have now exploded, driven by the notion that combining analytics frameworks, big data and algorithms can address long-standing HCM challenges. As investment levels from vendors and customers continue to rise, so has the awareness that risks must also be accounted for -- or resulting decisions and actions can easily be off-target. Ventana Research’s HCM practice leader and Vice President Steve Goldberg, who has operated across the HCM spectrum for more than 30 years, will illuminate for webinar attendees the type of business benefits they can expect from Predictive HCM. Steve will also highlight the corresponding risks to be out in front of, some more obvious than others.
Tuesday, December 12, 2017
Listen to Mark Smith, CEO and Chief Research Officer at Ventana Research and Philip Kaszuba, Chief Revenue Officer at Obero as they discuss the latest trends for managing sales performance for subscription businesses.
Thursday, December 7, 2017
As organizations continue to use more data sources to gain an edge, the data lake concept has gained momentum as a shared enterprise resource for supporting insights across multiple lines of business. A critical, yet often underemphasized step, is to provide secure, self-service BI and visual analytics for end users to get the insights they need.
Wednesday, November 15, 2017
Most marketers today understand that having a superior customer experience is crucial for their brand’s success and longevity. The promise of treating each customer the way they want to be treated is an imperative customer experience goal, but it’s still a struggle for many to achieve. With all kinds of customer data being accumulated today, you need to be able to use it as intelligently as you capture it. While data itself is invaluable, it’s the customer insights that are buried within the data that are the most powerful. Being able to glean insights from the ever-increasing volumes and types of data, to enable personalized, connected customer experiences, will set your brand miles apart from the competition.
Wednesday, November 1, 2017
The economic forces that drive your company’s performance are changing rapidly. As a finance professional, you’re being called upon to produce precise, up-to-date forecasts in just days – or sometimes, on-demand. Would you be prepared if your CEO requested a forecast by the end of day tomorrow? Learn how to transform the finance function into a strategic partner for the “I want it now” business reality. Quickly react to changing market conditions, and deliver timely and accurate forecasts to help your business mitigate risk, rapidly correct course and optimize organizational performance.
Tuesday, September 26, 2017
Join Obero and our special guest, Robert D. Kugel, CFA SVP and Research Director of CFO and Business Research (at Ventana Research) for an informative virtual discussion revealing the complications of accounting for selling costs under the new revenue standard. Ventana Research provides insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and research and advisory services. Along with this, Christopher Li of Obero will provide commentary on how the upcoming ASC 606 regulatory change will affect commission structures for subscription-based businesses.
Tuesday, September 26, 2017
Changing customer demands, market volatility, government regulations, and digital disruptions to your business model put continuous pressure on you and your FP&A team to react with urgency and swiftness in any situation.
Tuesday, September 12, 2017
Have you conquered big data? Ventana Research reports 4 out of 5 organizations agreed analytics on big data is essential to future company success, however, in that same study, they found companies that succeeded in capturing all that data in one place didn’t always succeed in getting value out it. How can you ensure if you go ‘big data’ that you get the immediate return on your latest investment?
Friday, September 1, 2017
Effective BI requires data from multiple systems. An Information Supply Chain gets to the right data you can trust. Join David Menninger from Ventana & Martin Boyd from Magnitude as they explore the benefits of an Information Supply Chain.
Friday, September 1, 2017
Discover how to drive more efficient CPM reporting with access to data from multiple sources. In this webcast from Ventana Research and Magnitude Software, learn how to transform disparate data into valuable business intelligence that will give your company a competitive edge. Discover a more efficient way to capture and harness data from disparate sources for more effective and efficient CPM/corporate reporting.
Friday, September 1, 2017
Data fragmentation continues to be a problem for organizations large and small and it only gets worse with the popularity of cloud-based application. Hear how Magnitude is working on a ‘Techno-Functional’ approach to solving this problem. Join Mark Smith of Ventana Research as he interviews Darren Peirce of Magnitude on how Magnitude is working across many areas to lower the bar to both IT and Line of Business users and provide an easy-to-use solution to data fragmentation.
Thursday, August 31, 2017
Their latest research has found that the second wave of self-service is data preparation which complements self-service analytics and can make users more productive. Take a look at the self-service data preparation process in this 15 minute video featuring David Menniger.
Monday, August 28, 2017
In a recent Ventana Research study, more than 90% of participants said that the Internet of Things (IoT) is important to their future operations to speed the flow of information and improve business process responsiveness. However, implementing IoT in analytics and business intelligence (BI) is challenging, especially to maximize the value of IoT event data.
Thursday, June 1, 2017
The necessity of high quality product information that is exchanged between manufacturing and retail is essential for efficient operations of business processes. Join Mark Smith, CEO and Chief Research Officer at Ventana Research who will provide his expert insights and latest market research on product information management (PIM) and master data management (MDM). The rapid growth in cloud computing is enabling manufacturing and retail to operate more effectively by supporting the product processes that share the information necessary to streamline the interactions to distributors and customers.
Thursday, June 1, 2017
The necessity of high quality product information that is exchanged between manufacturing and retail is essential for efficient operations of business processes. Join Mark Smith, CEO and Chief Research Officer at Ventana Research who will provide his expert insights and latest market research on product information management (PIM) and master data management (MDM). The rapid growth in cloud computing is enabling manufacturing and retail to operate more effectively by supporting the product processes that share the information necessary to streamline the interactions to distributors and customers. Assessing what your organization can do with cloud computing to improve can significantly optimize your efforts and increase the outcomes you should expect.
Wednesday, May 24, 2017
Sales forecast accuracy is especially challenging in business-to-business organizations, and is frequently cited as sales operations’ most important improvement priority. Join this web panel as we discuss five areas essential to effective sales forecasting, as supported by recent research from Ventana Research.
Wednesday, May 17, 2017
Is the complexity of your agent desktop application helping or harming your customer service? How many applications or systems do your agents use on a daily basis? The answer to these questions greatly impact your team’s productivity, training and satisfaction—and equally important, your customer experience. With different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, internal chat—and so on—the agent desktop is tangled with complexity!
Thursday, May 4, 2017
Customers now expect to engage with organizations through more channels of communication, which creates problem of making engagement easy, personalized, in-context and consistent. Organizations therefore need to understand customer journeys at every level; from a macro perspective from marketing to sales, to service, and at a micro level; for example, resolving a billing inquiry.