Friday, December 7, 2018 10:30 AM PDT 2018-10-18 11:40:05
Discover how today’s agent experience lacks ability to engage customers intelligently, why optimization of agents requires coaching, learning and performance objectives, where today’s WFO applications are falling short in enabling customer interactions, and more.
Friday, November 30, 2018 10:30 AM PDT 2018-10-18 11:40:05
Discover how today’s contact centers are not designed to meet customer’s needs, why the cloud and collaborative technologies can innovate interactions, where organizations can prioritize new technology investments, and more
Friday, November 16, 2018 10:30 AM PDT 2018-10-18 11:40:05
Discover how sales operations is not enabled for achieving their full potential, why the effectiveness of sales is achieved through digital transformation, where enabling intelligence in sales operations maximizes performance, and more.
Friday, October 26, 2018 10:30 AM PDT 2018-10-18 11:40:05
Discover why marketing effectiveness requires new techniques, how to achieve maximum top-of-the-funnel impact through digital experience marketing, where a focus on the digital experience in interactions and information will provide results, and more.
Friday, October 12, 2018
Discover how today’s workforce is not enabled to achieve their full operational value, why new digital generation of technology is designed for intelligent work experience, where organizations need to prioritize the investments for optimal effectiveness, and more.
Friday, September 28, 2018
Discover how organizations are not realizing the customers challenges of today, why today’s customer experience is creating disruptions in business, where digital transformation can innovate customer processes for optimized engagement, and more.
Thursday, July 26, 2018
Organizations have many goals for analytical processes, but disjointed systems often inhibit execution and results. A centralized analytics platform, embedded directly into line-of-business applications, addresses many of these issues and significantly improves an organization’s analytical effectiveness. Key takeaways from this webinar include: learning about various embedded use cases, including reporting, predictive , and machine learning scenarios; understanding the benefits of embedding analytics into existing application workflows; and discovering how contextualized insights, from across an organization, results in better decisions.
Thursday, July 19, 2018
Real time and event-driven architectures are emerging as key components in developing streaming applications. Nearly half of organizations consider it essential to process event data within seconds of its occurrence. Yet less than one third are satisfied with their ability to do so today. Attend this free webinar featuring Dave Menninger of Ventana Research to learn from the firm’s benchmark research what streaming data is and why it is important. Guest speaker, Joanna Schloss will join to discuss how event streaming platforms deliver real time actionability on data as it arrives into the business. Join us to hear how other organizations are managing streaming data and how you can adopt and deploy real time processing capabilities.
Monday, July 16, 2018
If your company does business with contracts, you must comply with the new revenue recognition standards – ASC 606 and IFRS 16. Do you know how this will affect your business and finance department, and what steps you need to take to comply? For many companies, desktop applications like Excel will no longer be sufficient for revenue accounting or for planning, budgeting and reporting under these new standards. Join global tax consultancy firm, RSM US, and leading analyst firm, Ventana Research, as they outline: Changes and challenges with ASC 606, The 5-step revenue recognition model, Planning, budgeting, forecasting and reporting processes you will need to adapt, Compliance factors you face, and ERP systems leveraging CPM for compliancy.
Thursday, May 3, 2018
The effectiveness of digital commerce is at risk today, with antiquated technology platforms eroding usability and making it difficult to focus on the customer and product experience. Advances in AI and machine learning have begun to deliver new methods to target recommendations to buyers and improve the organization’s engagement with them through voice- and chat-based conversational bots. Will your organization invest and deliver a commerce experience that engages customers and optimizes the interactions for your revenue potential?
Thursday, April 26, 2018
Disparate applications and data sets create barriers with antiquated SFA make it difficult for Sales to know how it is performing and what it should be doing to improve performance. Now, though, a new generation of robotics- and AI-enabled sales performance management applications are now available to help maximize the organization’s sales potential. Applying machine learning and analytics with the right level of automation can create engagement and levels of productivity not possible using yesterday’s approach to sales performance management. Will you invest into your sales organizations effectiveness and motivate them to improve?
Monday, March 26, 2018
Corporations need to focus on two objectives in designing their systems and selecting software for them. They should ensure that they can collect, retain and report all the relevant data necessary for lease accounting. And they should balance the potentially competing needs of the participants in lease management and accounting processes.
This webinar illustrates:
Tuesday, March 13, 2018
Ventana Research uses the term predictive planning to describe an agile, high-participation process that builds on innovative technology to achieve business objectives. Predictive planning uses a shared computing environment to enable cross-functional collaboration and rapid planning cycles. It takes advantage of technologies such as in-memory computing to make interactive planning and budgeting feasible and advanced analytics to provide deeper insights into results and more accurate forecasts.
Thursday, March 8, 2018
Satisfying the ever-intensifying demand of consumers, customers and the workforce to for an effective and satisfying business experience is no easy task; the pressure to perform and deliver on expected outcomes has never been higher. Fortunately, the digital innovation that technology is delivering today creates new opportunities for organizations to improve the experience by inserting more intelligence and automation into business processes. Digital transformation of existing processes will not be sufficient for business to success in the future.
Thursday, March 1, 2018
We are observing a radical change in expectations about subscriber relationships. Consumers today want simpler, more immediate and more effective interactions with the organizations that provide them with services. But delivering this by improving the subscriber experience will require strategic investment in innovative digital approaches to engagement and interaction in 21st-century mediums.
Thursday, March 1, 2018
Companies can monetize one of their most valuable assets – their data – by making it easy for their customers to interact with and analyze it. This presentation by Ventana Research's David Menninger will give research-based details on how organizations are using customer-facing analytics to increase customer retention, improve differentiation, and even derive new revenue. He'll also discuss the role of data quality and master data management (MDM), mobile, and related technologies in successfully monetizing the data that you're already collecting.
Tuesday, February 27, 2018
We are observing a radical change in consumer expectations about purchase-related product information. In this age of instant online response, consumer patience is in precipitous decline. This is forcing organizations to modernize their use of product information management to provide a more rapid and improved digital experience across all engagement channels. The timing is good: Digital innovations and robotic automation and intelligence are demonstrably able to improve product information quality and also make the information available in forms never before considered.
Thursday, February 22, 2018
HR departments are like the proverbial kid in a candy store when it comes to selecting AI and bots “goodies” to lobby for and ultimately deploy. In the digital era, capabilities not even on the radar as recently as a couple years ago are getting increasing air time in HR staff meetings, including themes such as personalizing the employee experience based on machine learning. And in those same meetings, AI and bots are actually being discussed as perhaps the answer to the age-old question of how to invert the HR time allocation pyramid, allowing more time to be spent on strategic rather than tactical and transactional activities.
Wednesday, January 31, 2018
In case you haven’t noticed, consumer expectations for service and responsiveness have risen dramatically, while their patience is in precipitous decline. Anything less than customer processes operating at peak levels of excellence is an invitation to shop elsewhere. Unfortunately, too many organizations are operating with antiquated CRM and contact center technologies and processes that are not mapped to the customer journey and lack the needed level of intelligence to deliver the state-of-the-art customer experience that’s possible in the digital age. Mark Smith, CEO and chief research officer of Ventana Research, has 30 years of hands-on and analytic technology experience. In this webinar, Mark will offer insight into how to establish intelligence in customer processes and examine the latest in digital technology innovations that will help engage and improve the experience to every one of your customers.
Thursday, January 25, 2018
Pity the poor sales organization! – always being called on to generate revenue but rarely receiving the level of investment it needs to be able to work smarter and more effectively. Sales force automation and the more recent promise of CRM have fallen short of delivering the insights and guidance that would help improve their ability to prioritize opportunities. Now, enter a new generation of technology in the for of artificial intelligence (AI), and we have actually begun to see the possibility of delivering on the promise of what can be done using advanced analytics and guidance-driven applications. Mark Smith, CEO and chief research officer of Ventana Research, has more than two decades of hands-on and analytic experience in sales processes and technology. In this webinar, Mark will present his research-based insights and lay out the five steps that must be taken by every organization looking to embrace technology to realize full selling potential
Tuesday, January 23, 2018
Natural language processing, including natural language queries and natural language generation, change the way users can interact with data and information. For decades BI and analytics meant tables of numbers supplemented with charts and graphs. More recently, interactive visualizations became the rage. While these presentation formats may work analysts, there are many others in the enterprise for whom they do not, and would not know what to do wit the analytic outputs even if they did. Advances in natural language processing can extend the reach of BI and analytics, making the insights available to a much broader group of users. Is your organization ready to take advantage of this new opportunity?
Thursday, January 18, 2018
Robots are not about to take over finance and accounting, but a set of emerging technologies will enable any department to finally redefine itself as a forward-looking strategic partner to the rest of the company. This webinar, aimed at finance and accounting professionals, presents a concise assessment of the direction of four key technologies that together constitute robotic finance: artificial intelligence and machine learning, robotic process automation, bots and natural language processing, and blockchain distributed ledger technology. Robotic finance hasn’t arrived with a bang, but it will have an impact and will evolve rapidly over the next five years. CFOs are generally right to avoid the bleeding edge of technology. However, they should prepare their department to be a “fast follower” of this technology innovation to ensure their company’s continued competitiveness as well as to move Finance to a more strategic role.
Tuesday, January 16, 2018
Predictive HCM is a set of workforce-related programs and activities where technology-enablement has evolved faster and further than anyone could have imagined only a few years ago. Initially used to predict job fit and flight risk, predictive HCM use cases have now exploded, driven by the notion that combining analytics frameworks, big data and algorithms can address long-standing HCM challenges. As investment levels from vendors and customers continue to rise, so has the awareness that risks must also be accounted for -- or resulting decisions and actions can easily be off-target. Ventana Research’s HCM practice leader and Vice President Steve Goldberg, who has operated across the HCM spectrum for more than 30 years, will illuminate for webinar attendees the type of business benefits they can expect from Predictive HCM. Steve will also highlight the corresponding risks to be out in front of, some more obvious than others.
Thursday, December 7, 2017
As organizations continue to use more data sources to gain an edge, the data lake concept has gained momentum as a shared enterprise resource for supporting insights across multiple lines of business. A critical, yet often underemphasized step, is to provide secure, self-service BI and visual analytics for end users to get the insights they need.
Wednesday, November 15, 2017
Most marketers today understand that having a superior customer experience is crucial for their brand’s success and longevity. The promise of treating each customer the way they want to be treated is an imperative customer experience goal, but it’s still a struggle for many to achieve. With all kinds of customer data being accumulated today, you need to be able to use it as intelligently as you capture it. While data itself is invaluable, it’s the customer insights that are buried within the data that are the most powerful. Being able to glean insights from the ever-increasing volumes and types of data, to enable personalized, connected customer experiences, will set your brand miles apart from the competition.
Wednesday, November 1, 2017
The economic forces that drive your company’s performance are changing rapidly. As a finance professional, you’re being called upon to produce precise, up-to-date forecasts in just days – or sometimes, on-demand. Would you be prepared if your CEO requested a forecast by the end of day tomorrow? Learn how to transform the finance function into a strategic partner for the “I want it now” business reality. Quickly react to changing market conditions, and deliver timely and accurate forecasts to help your business mitigate risk, rapidly correct course and optimize organizational performance.