Our expertise comes from our research that is not found anywhere else in the industry. It can help you make the Contact Center impactful to your organization. Consider these insights as you look to assess and improve your Contact Center efforts.
Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Services for Technology Vendors
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Director of Research, Customer Experience
Our expertise comes from our research that is not found anywhere else in the industry. It can help you make the Contact Center impactful to your organization. Consider these insights as you look to assess and improve your Contact Center efforts.
Contact centers handle customer interactions across every channel of engagement to deliver a satisfactory conclusion to any interaction, meet their needs for and ensure the best possible experience.
70% of respondents said their company competes based on the customer experience
To improve customer service, adopt metrics that shift the focus from operations to customers
Consulting where we deliver expert guidance with our experience, expertise and market research through workshops and assessments for better business outcomes.
Advisory through our proactive and informed expert advice and insights for optimization of decisions through our Ventana On-Demand service designed for value every month of the year.
Research enables insights from our industry analyst team and market research with our Benchmark Research, Dynamic Insights and Value Index research products that provide facts for decisions.
Education in a range of business, technology and vertical industry topics through our publishing of digital content in mediums and styles for impactful insights across an entire organization.
Today’s voice-of-the-customer tools collect feedback from voice, chat, email and social media,...
Uniphore’s X Platform offers contact center automation and analytics while targeting a broad range...
AI makes it possible to create consistent, reliably excellent customer experiences.
Sentiment analysis provides insight into how the customer perceives the experience so agents can...
Content Guru ups the ante on routing platforms, using AI and its own CDP to better support contact...
The 2024 Customer Experience Market Agenda provides the insights and best practices needed to...
We provide insights and guidance across business and technology. We can help your organization; the first step is to reach out to a member of our team and see how we can help.