CEO & Chief Research Officer
Today’s complex environments for customer engagement generate much more information about interactions between customers and banks and their outcomes than ever before.
The majority of banks and their contact centers in the cloud expect to rely on the quality of their customer experience to compete more effectively over the coming years.
Business analytics today involves far more than reports and spreadsheets, but many banks continue to operate with a limited set of analytic capabilities.
The modernization of cloud computing has introduced new challenges for banks seeking to meet the digital business requirements for innovation and transformation.
The banking and financial services industry has been under continuous scrutiny for decades and feel themselves challenged to restore credibility in the eyes of the public.
Ventana Research provides a subject matter expertise-based Market Agenda built from our industry experience and market research methodology to provide business and technology insights for your vertical industry. This foundation provides actionable information and guidance to help you identify opportunities for continuous improvement. Unlike other industry analyst firms that do not have an agenda and are easily biased by their clients, we take pride in our passion for excellence and independence to reliably guide your strategy and plans.