SAN RAMON, CA, December 19, 2012 -- Ventana Research believes Location Analytics is an important emerging technology and has commenced new research focused on it. This research program will identify trends, market opportunities and organizational requirements associated with Location Analytics. The research will provide insight on competency and maturity of organizations use of location and geographic context as well as their current and future business and technology requirements and best...
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Ventana Research Press Releases
SAN RAMON, CA, December 12, 2012 - Ventana Research will begin its latest Benchmark Research on Next Generation Workforce Optimization. The firm has embarked on this benchmark research to evaluate the current methods for how customer service agents handle customer interactions, how applications and technology are used to support agents and best practices for improvements in customer experience.
SAN RAMON, CA, December 6, 2012 - Ventana Research published it's newest benchmark research on what it defines are the most important six key technology innovations for business; Big Data, Business Analytics, Social Media, Collaboration, Mobile and CloudComputing. The firm embarked on this benchmark research as it commenced its 10th year of providing technology research into business and IT. The research set out to evaluate the mainareas of significant technology advancements for the next...
SAN RAMON, CA., December 05, 2012 - Ventana Research has released its latest benchmark research on operational intelligence, a category of technology that provides event and real-time based information and metrics for business and IT. The research was conducted to investigate how organizations use real-time operational and event data to make better, faster decisions and respond more effectively to innovate and gain competitive advantage.