Press Releases and Media Access
Ventana Research offers all accredited members of the media unlimited online access to our comprehensive library of qualitative and quantitative market research and analysis. We are available to discuss the market, state of end user organizations, vendors and technology and trends about market evolution.
In addition to access to our benchmark research, webinars, white papers, technology vendors and research notes, the Ventana Research team is also available to the media for:
- Expert source comment and discussion on the market, trends, and players.
- Invaluable resource to provide timely third-party education and validation to support feature articles and breaking news coverage.
If you are a member of the media and need timely assistance, please contact Marketing for immediate assistance.
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Ventana Research Press Releases
Ventana Research today released its latest market research study examining the role of cloud computing in the use of contact centers and where customer self-service can help improve both efficiency and the customer experience. This research identifies, explores and quantifies the ways in which organizations use people, processes, information and technology to manage contact centers and customer interactions. It investigates organizations’ plans to improve customer engagement by deploying...
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Topics:
Customer Experience,
Contact Center
Ventana Research announces a new addition to its market research team; Tony Compton joins as VP & Research Director of Sales and Marketing. Prior to joining Ventana Research, Tony Compton was the Managing Director at GettingPresence, and helped organizations with their marketing and sales effectiveness through communications and technology.
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