SAN MATEO, Calif.—(BUSINESS WIRE)—May 25, 2007 — Ventana Research unveils results of a new research study, Workforce Performance Analytics and BI, and finds that most large organizations have not derived full value from their human capital due to lack of business intelligence (BI) technology and the low priority placed on improving workforce performance management. The study also shows that with rampant use of spreadsheets, emails and custom applications, the gap between the requirement for...
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Ventana Research Press Releases
SAN MATEO, Calif.—(BUSINESS WIRE)—May 10, 2007 — Ventana Research rolls out new research that indicates big opportunities for cost savings, improved effectiveness and enhanced customer service are within reach for contact centers. But the study, “Customer Interaction Technologies,” also reveals that unless centers make better use of innovative technologies and implement new customer-focused measures, it will be difficult to understand and improve performance.
SAN MATEO, Calif.—(BUSINESS WIRE)—May 7, 2007 — Ventana Research’s new research study, “Supply Chain Business Intelligence – Adoption, Use and Practice” indicates that companies have yet to take advantage of business intelligence for the supply chain. The research also shows that lack of BI technology use is hindering progress for enabling Operational Performance Management.
SAN MATEO, Calif.—(BUSINESS WIRE)—May 2, 2007 — In a new research study “Finance and Innovation in Midsize Companies,” Ventana Research reveals that finance managers in midsize companies want their organization to go beyond bean counting to a more strategic role in management. Use of mainstream information technology (sometimes simply using what they already have) is critical to meet this business need.