Press Releases

Ventana Research announced today a dramatic shift in the market research industry, as the research and advisory services firm rolls out a new product to address two major obstacles that have impeded firms’ ability to deliver maximum value to the market: the challenge to deliver ongoing insights on the market trends and the state of best and worst practices by providing continuous research, and the need to provide to the research participant immediate value in the form of insights and guidance...

Ventana Research announced today that nominations are open for its 2017 Digital Innovation Awards. These Awards, presented annually, honor technology providers, and the technologies they offer in their products, that are making or have the potential to have a positive impact on their clients.  Ventana Research created these awards to recognize pioneering vendors; those that develop and provide advances in technology that drive change and increased value for organizations worldwide.

Ventana Research today released its latest benchmark research, The State of Workforce Management. Historically workforce management has been centered on scheduling, tracking time and attendance, absence and leave management. Today, as workforces become younger, more diverse and more globally dispersed, workforce management is being transformed. Employers must adapt how they schedule workers for shifts and manage them to address their demands for the flexibility they want to accommodate today’s...

Ventana Research today released its latest benchmark research, The State of Workforce Optimization. The research assessed the degree to which organizations are satisfied with their current WFO systems and identified areas where improvements or enhancements would be valuable. It investigated issues WFO users must address, such as empowering agents to perform optimally, training them to interact efficiently and how to ensure best possible customer satisfaction. Ventana Research undertook this...

Ventana Research today released The Next-Generation of Product Information Management benchmark research. Product Information Management (PIM) provides organizations a way to automatically produce a complete, reliable definition and view of all products including any type of attribute without forcing every department and business unit to use the same application or format. The research assessed challenges associated with PIM deployment, including how trends such as online channel development,...