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Ventana Research Releases Operational Intelligence Benchmark Research

Processes and technology are advancing while organizations struggle to apply best practices and methods to innovate and become more competitive

Bend, OR / Dec 05, 2012 / by Ventana Research


SAN RAMON, CA., December 05, 2012 - Ventana Research has released its latest benchmark research on operational intelligence, a category of technology that provides event and real-time based information and metrics for business and IT. The research was conducted to investigate how organizations use real-time operational and event data to make better, faster decisions and respond more effectively to innovate and gain competitive advantage.

With proper use and application, operational intelligence can result in reduced risk, streamlined operations and support actions to be taken and decisions to be made with better context. The research findings indicate that while organizations widely recognize its value (89% indicate it is important or very important), these same organizations struggle to properly apply OI technology to make a positive impact. The research findings also show that the number of organizations collecting and monitoring real-time or near real-time intelligence has increased from 47 percent to 61 percent. Unfortunately, only 18 percent of participants use that intelligence or event data to understand, collaborate and improve their business and operational processes.These findings reveal a complex state of maturity that requires the attention of management to effectively use operational intelligence in both business and IT to ensure the benefits are fully achieved.

"In recent years, organizations have made advancements with the use of operational intelligence but they have not been able to achieve the benefits possible through applying real-time intelligence and event processing." said Tony Cosentino, VP & Research Director of Ventana Research. "These findings underpin the need for organizations to develop a core set of best practices to capitalize on their investments. This research provides an in-depth view of opportunity and benefits that come from the ability to create situational intelligence that helps improve efficiency and also reduce risk, drive down costs and create a competitive advantage."

Ventana Research will expand on the key findings of this benchmark research during a live webinar on December20th at 10 am PT. To participate in the webinar, or viewit after it has taken place, visit:

Those interested in learning more about this benchmark researchcan find additional information in Innovating with Operational Intelligence here: As a part of your registration you will receive insights and education from Ventana Research on using technology effectively in business. Ventana Research thanks those that participated in the benchmark and our sponsors IBM, Splunk and Vitria, who helped make this industry benchmark research a reality. Ventana Research provides guidance to organizations in business and IT in information technology through its Ventana On-Demand and withits assessment and educational services offerings.

About Ventana Research 

Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm.We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments,education workshops and our research and advisory services, VentanaOn-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.

Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from VentanaResearch's insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including Twitter, Facebook, LinkedIn and Google+.

To learn how Ventana Research advances the maturity of organizations' use of information and technology through benchmark research, education and advisory services, visit

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Media Contact:Mendeil Bailey

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