Press Releases

San Ramon, Calif. – October 31, 2011 – New benchmark research from Ventana Research finds that education organizations are making some progress in their use of business analytics, but spreadsheet use and inaccurate data, among other things, keep them from harnessing the full potential of analytics. The education industry is under increasing pressure to operate more efficiently and make better decisions, and it is vital these organizations comprehend the full potential of business analytics...

San Ramon, Calif. – October 28, 2011 – Ventana Research is launching new governance, risk and compliance benchmark research to identify, explore and quantify the ways in which finance, line-of-business operations and IT departments in companies each approaches and executes its specific governance, risk and compliance policies and processes.

While governance, risk and compliance (GRC) are longstanding business issues, the “GRC Software” category is a relatively new categorization of technology...

San Ramon, Calif. – October 24, 2011 –The Institute of Industry Analyst Relations (IIAR) has named Mark Smith, CEO and Chief Research Officer at Ventana Research as its top 2011 Software Industry Analyst of the Year (http://analystrelations.org/2011/10/21/iiar-analyst-of-the-year-winners-2011-announced/#more-3306). Smith was nominated by analyst and influencer relations and marketing professionals across the industry, placing him ahead of analysts from industry giants such as Gartner, Inc....

San Ramon, Calif. – October 19, 2011 – New benchmark research from Ventana Research finds that consumer goods businesses are beginning to mature their competencies in the key areas of people, processes and information and technology, but need more business attention to improve significantly.

Business employees, managers, and executives, under mounting pressure to operate more efficiently and make better decisions, are always looking for improved ways to analyze information in order to predict...

San Ramon, Calif. – October 14, 2011 – Research completed by Ventana Research shows that customer service executives and managers can optimize agents’ time by adopting new approaches and supporting systems that can quickly collect and analyze large volumes of data.

Contact center executives and managers are under pressure to provide the best possible customer service while staying within tight operational budgets. This task is increasingly difficult at a time when call centers are receiving...

San Ramon, Calif. — October 12, 2011 — Ventana Research is launching new information management benchmark research to identify trends, market opportunities and organizational requirements associated with information management technologies and processes.

The importance of information management has risen dramatically in the past few years. As the sheer volume of information being processed continues to increase, it becomes more difficult to ensure consistency and quality while at the same...

San Ramon, Calif. – October 3, 2011 – Talent management has a lot of potential. It can deliver the ability to recruit and retain talent and make workers and managers work together effectively. Yet even the most sophisticated HR organizations haven’t filled the gaps in unifying the talent management processes, let alone helping organizations achieve the level of workforce performance desired. With so many business technology advancements in collaboration, mobility, social media, analytics and...