PLEASANTON, Calif.- Sept. 21st, 2010 -New benchmark research released today by Ventana Research indicates that workforce analytics can help maximize an organization's return on its labor investment and ensure that it retains talent to reach peak business performance. However, businesses are maturing slowly in this area because of continued reliance on traditional metrics and the persistence of significant process and technology barriers.
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Ventana Research Press Releases
PLEASANTON, Calif.- Sept. 9th, 2010 -New benchmark research released today by Ventana Research indicates that organizations are aware of the potential for extending the application of analytics to customer satisfaction and other business-related measures, but have a ways to go in developing relevant metrics and KPIs and providing them when both front-line agents and decision-makers need them.