San Ramon,Calif. – November 20, 2012 – Ventana Research has announced the 2012 Overall Leadership Award winners. The Leadership Awards recognize individuals and their organizations that have effectively achieved superior results through using people, processes, information and technology while applying best practices within specific business and technology categories. The Overall Leadership Awards recognize leadership award winners who stand out among the leadership award recipients as top...
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Ventana Research Press Releases
SAN RAMON, CA, November 08, 2012 -- Ventana Research has announced that the firm will share key findings from its yet to be published Business Technology Innovation Benchmark Research, as well as present facts from other new and recently released research on big data, cloud computing, customer experience and agents, integrated business planning, predictive analytics, next generation workforce management, product information management and next generation business intelligence technologies and...
SAN RAMON, November 06 2012 – VentanaResearch has released its latest Benchmark Research, The Unified Agent Desktop and the Customer Experience. Ventana Research commenced this research to gain insight into current agent desktop practices, as well as efforts to manage customerinteractions and improve customer service.
The new research shows that the primary channel for customer service remains interaction with agents in contact centers. Acquiring and maintaining customer loyalty requires...