The partnership will provide research, expert advice and insights from Ventana Research to the community members of ContactCenterWorld. The two companies will collaborate to conduct contact center benchmark research including the inaugural Next Generation Contact Center that will provide fact-based insights and best practices to support business processes. ContactCenterWorld members will benefit from exclusive analyst perspectives, research white papers and insights on industry trends, best practices and technologies that matter most to senior contact center executives and managers.
ContactCenterWorld will also provide Ventana Research and its clients access to vast industry information, awards, best practice conferences and networking access to over 145,000 professional members. ContactCenterWorld will provide Ventana Research access to its community to conduct and deliver world class market research that can help advance the use of applications and technology.
Ventana Research will support the global conferences that ContactCenterWorld operates around the world and the Annual ContactCenterWorld awards that recognize best-in-class contact center organizations who are transforming their processes and gaining the best outcomes.
Raj Wadhwani, President of ContactCenterWorld added “This is an exciting partnership for us and our members. Mark and his team of analysts provide fantastic insights into the industry and aligning with such a well respected and prestigious group is great for our members as well. We will bring great information to the industry through this arrangement and look forward to collaborating on projects for the benefit of the industry. We are also excited that Mark will be joining us at our Global Best Practice conference in Vegas where we have over 70 presenters from around the World sharing their practices in everything from social media management in contact centers, to service and leadership.”
Commenting on the partnership Mark Smith, CEO and Chief Research Officer added, “I am really excited about partnering with ContactCenterWorld who is not just the largest global contact center association but is innovating in bring collaboration and peer networking in a simple way through its community. The power of both organizations will demonstrate how collaboration and research in the industry will empower contact centers to be smarter and faster in their use of applications and technology.”
About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.
Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from Ventana Research's insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including Twitter, Facebook, LinkedIn and Google+. To learn how Ventana Research advances the maturity of organizations' use of information and technology through benchmark research, education and advisory services, visit www.ventanaresearch.com.
ContactCenterWorld is the Global Association for Contact Center & Customer Engagement best Practices and has over 145,000 members around the World. As the largest Contact Center Association, we are proud to help members all around the world with ideas to help them grow their business, engage both staff and customers and improve business efficiency. As a company we also run the world’s most prestigious industry awards and recognition programs and offer a range of solutions to help the very small to the largest enterprises. For more information visit www.ContactCenterWorld.com
Mark Smith, CEO & Chief Research Officer
Raj Wadhwani, President