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Ventana Research Releases the 2014 Value Index for Workforce Management

New research-based product evaluation examines applications to manage hourly workforces efficiently

Bend, OR / Dec 17, 2013 / by Ventana Research

San Ramon, Calif. – December 17, 2013- Ventana Research has released its 2014 Value Index for Workforce Management, the latest in a new category of quantified, research-based Indexes evaluating technology vendors and products. Using this latest Value Index, business and IT organizations will be able to evaluate workforce management software and service vendors’ offerings, enabling buyers to assess existing and future applications and make choices based on a deeper understanding of how the technology can address their business requirements.  

In the 2014 Value Index for Workforce Management, the companies that deliver the highest value on an overall weighted-evaluation basis are Kronos, Ceridian and Infor, which earned the Hot Vendor rating. They are followed by Oracle, WorkForce Software, ADP, SumTotal Systems, SAP, Empower and Workplace, which all earned the next-level rating of Warm.

Ventana Research’s Value Indexes are the product of more than two decades of experience and knowledge of the market and of in-depth analyses of technology suppliers' products. The Value Index for Workforce Management is based on a comprehensive examination of vendors and their products and their ability to support the full span of processes and methodologies used in workforce management. Making informed investments in such software will maximize an organization’s efficiency and improve the performance of its workforce.

The Index is constructed through a detailed evaluation of the suitability-to-task of each offering’s capabilities as well as the product’s support of usability, manageability, reliability and adaptability. These aspects of the evaluation are unique to the Value Index report and are not covered to any depth in other analyst firm ratings. The Index also assesses the effectiveness of each vendor’s support for the buying process and customer assurance. It gauges the value offered by a vendor and its products and presents the results in a clear and accessible graphic representation of a thermometer and in a precise numerical index. Technology vendors earning the highest "Hot" and "Warm" Vendor classifications are those that Ventana Research certifies as most or more able to deliver buyer value, based on a thorough evaluation and audit – that is, based on research and verifiable facts. The Value Index is not just a selection of "cool" products, and rather than evaluating a vendor primarily on its vision or market execution, the Index provides specific numerical ratings, both overall and for each of the seven components of the Value Index, for a technology buyer to consider. Organizations can use the Value Index as a guide to assess existing technology providers and determine if their provider best meets their needs today and in the future.

“Workforce management covers a broad range of applications to support the activities and processes to both manage hourly and salaried workforces” noted Stephan Millard, Vice President and Research Director, Human Capital Management. “These applications have become essential to manage the efficiency and outcomes of HR activities ranging from scheduling and time and attendance to absence management as well as addressing the next generation of needs for analytics, mobility, collaboration and operating across cloud computing environments. Operational management needs to manage workers and managers to their full potential, yet our research finds that the daily activities and tasks in most organizations are not well executed. The Value Index provides an approach that enables business to assess workforce management software and determine if existing and evaluated vendors will meet the needs of an organization.”

This latest Value Index is a fully independent research-based undertaking. It is neither sponsored nor influenced by technology vendors and is conducted solely in pursuit of Ventana Research's mission to provide value to business and IT through benchmark assessments, workshops and advisory services. Ventana Research's goal is to help guide organizations to optimal efficiency in their use of technology investments for business and IT. To learn more about the Value Index for Workforce Management, please visit:

About Ventana Research

Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.

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