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        Market Perspectives

        About Ventana Research

        Ventana Research

        Ventana Research

        Ventana Research, now part of Information Services Group, provides authoritative market research and coverage on the business and IT aspects of the software industry. We distribute research and insights daily through the Ventana Research community, and provide a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Sign up for free community membership to receive email notifications on research and insights.


        Recent Posts

        We are happy to share some insights about Oracle drawn from our latest market research, Ventana Research Buyers Guide: Analytics and Data, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: embedded analytics, Analytics, Analytics & Data, analytic data platforms, Augmented Analytics, Collaborative Analytics, Mobile Analytics

        We are happy to share some insights about Microsoft drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about IBM drawn from our latest market research, Ventana Research Buyers Guide: Analytics and Data, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: embedded analytics, Analytics, Analytics & Data, analytic data platforms, Augmented Analytics, Collaborative Analytics, Mobile Analytics

        We are happy to share some insights about Zoom drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about SAP drawn from our latest market research, Ventana Research Buyers Guide: Analytics and Data, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: embedded analytics, Analytics, Analytics & Data, analytic data platforms, Augmented Analytics, Collaborative Analytics, Mobile Analytics

        We are happy to share some insights about AWS drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Twilio drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Mitel drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Alvaria drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about 8x8 drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Enghouse Interactive drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Vonage drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Dialpad drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Cisco drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Avaya drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about RingCentral drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Emplifi drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        We are happy to share some insights about Salesforce drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management

        Contract life cycle management software is not new, operating since the ‘80s as a document management and process application. It got a boost in popularity from the launch of customer relationship management systems in the ‘90s and the cloud in the 2000s. But the advent of digitizing contracts – as opposed to an electronic version (such as a PDF) attached to an account – gave rise to a new generation of CLM providers, such as Evisort.

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        Topics: sales engagement, revenue management, Office of Revenue

        We are happy to share some insights about Five9 drawn from our latest market research, Ventana Research Buyers Guide: Contact Center Suites, which assesses how well vendors’ offerings meet buyers’ requirements.

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        Topics: Customer Experience, Contact Center, agent management
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        Our Market Perspective Policy

        • Ventana Research’s Market Perspectives are fact-based analysis and guidance on a vendor’s business, industry and technology trends. Each Market Perspective presents the view of Ventana Research using its established subject matter expertise on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity to ensure it delivers reliable and actionable insights. It is reviewed and edited by the firm’s product management team and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Market Perspective before it is published. If you have any issue with a Market Perspective, please email them to ChiefResearchOfficer@ventanaresearch.com

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