Market Perspectives

Maxio is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on Jun 1, 2023 5:00:00 AM

We are happy to share some insights about Maxio drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Ordway is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 31, 2023 5:00:00 AM

We are happy to share some insights about Ordway drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

OneBill is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 30, 2023 5:00:00 AM

We are happy to share some insights about OneBill drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

FastSpring is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 25, 2023 5:00:00 AM

We are happy to share some insights about FastSpring drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Recurly is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 24, 2023 5:00:00 AM

We are happy to share some insights about Recurly drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

RecVue is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 23, 2023 5:00:00 AM

We are happy to share some insights about RecVue drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

CloudSense is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 22, 2023 5:00:00 AM

We are happy to share some insights about CloudSense drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

LogiSense is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 19, 2023 5:00:00 AM

We are happy to share some insights about LogiSense drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

NetSuite is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 18, 2023 5:00:00 AM

We are happy to share some insights about NetSuite drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Vindicia is Vendor of Merit in Subscription Management Value Index

Posted by Ventana Research on May 17, 2023 5:00:00 AM

We are happy to share some insights about Vindicia drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Chargebee is Innovative Vendor in Subscription Management Value Index

Posted by Ventana Research on May 16, 2023 5:00:00 AM

We are happy to share some insights about Chargebee drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Aria Systems is Innovative in Subscription Management Value Index

Posted by Ventana Research on May 15, 2023 5:00:00 AM

We are happy to share some insights about Aria Systems drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Zuora is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 12, 2023 5:00:00 AM

We are happy to share some insights about Zuora drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Zoho is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 11, 2023 5:00:00 AM

We are happy to share some insights about Zoho drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Conga is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 10, 2023 5:00:00 AM

We are happy to share some insights about Conga drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

SAP is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 9, 2023 5:00:00 AM

We are happy to share some insights about SAP drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Gotransverse is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 8, 2023 5:00:00 AM

We are happy to share some insights about Gotransverse drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Salesforce is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 5, 2023 5:00:00 AM

We are happy to share some insights about Salesforce drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Certinia is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 4, 2023 5:00:00 AM

We are happy to share some insights about Certinia, formerly FinancialForce, drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

Oracle is Exemplary in Subscription Management Value Index

Posted by Ventana Research on May 3, 2023 5:00:00 AM

We are happy to share some insights about Oracle drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

BillingPlatform is Exemplary and Leader in Subscription Management

Posted by Ventana Research on May 2, 2023 5:00:00 AM

We are happy to share some insights about BillingPlatform drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Subscription Management, Office of Revenue

The Monetization of Subscriptions with Zuora

Posted by Ventana Research on Feb 23, 2023 5:15:00 AM

Long a leader in subscription management, Zuora has been deliberately targeting larger enterprise customers over the past couple of years with a more complete offering. Adding to the ability to scale to serve the enterprise market, Zuora has also built robust support for hybrid revenue models, reflecting the desire of organizations to enable mixed-revenue models that accommodate one-time, consumption- and milestone-based sales as well as the needs of omnichannel selling, including self-service. Stephen Hurrell, Research Director leading Office of Revenue, articulated about the importance of supporting a mixed-revenue model and the need for organizations to integrate and automate their processes and systems in this perspective.

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Topics: Subscription Management, Office of Revenue

BillingPlatform Enables Quote-to-Cash Monetization

Posted by Ventana Research on Dec 13, 2022 5:00:00 AM

While the billing software provider market is well-established and mature, a new breed of vendors has emerged. These applications address billing but, more importantly, enable organizations to adopt advanced digital business models, maximizing existing investments in front- and back-office systems.

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Topics: Subscription Management, revenue management, Office of Revenue

Enghouse Interactive is a Vendor of Merit in Agent Management Value Index

Posted by Ventana Research on Feb 24, 2022 5:00:00 AM

We are happy to share some insights about Enghouse Interactive, drawn from our latest Ventana Research Value Index: Agent Management which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Lifesize is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 23, 2022 5:00:00 AM

Ventana Research is happy to share some insights about Lifesize, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Mitel is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 22, 2022 5:00:00 AM

Ventana Research is happy to share some insights about Mitel, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Elevēo is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 21, 2022 5:00:00 AM

We are happy to share some insights about Elevēo, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Playvox is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 18, 2022 4:00:00 AM

Ventana Research is happy to share some insights about Playvox, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

RingCentral is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 17, 2022 4:00:00 AM

Ventana Research is happy to share some insights about RingCentral, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

8x8 is Innovative in Agent Management Value Index

Posted by Ventana Research on Feb 16, 2022 4:00:00 AM

We are happy to share some insights about 8x8, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Five9 is a Vendor of Merit in the Agent Management Value Index

Posted by Ventana Research on Feb 15, 2022 4:00:00 AM

We are happy to share some insights about Five9, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Salesforce is Vendor of Assurance in the Agent Management Value Index

Posted by Ventana Research on Feb 14, 2022 5:00:00 AM

We are happy to share some insights about Salesforce drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Cisco is Innovative in Agent Management Value Index

Posted by Ventana Research on Feb 10, 2022 5:00:00 AM

We are happy to share some insights about Cisco, drawn from our Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Content Guru is Exemplary in Agent Management Value Index

Posted by Ventana Research on Feb 9, 2022 5:00:00 AM

We are happy to share some insights about Content Guru, drawn from our Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Talkdesk is an Exemplary Vendor in the Agent Management Value Index

Posted by Ventana Research on Feb 8, 2022 5:00:00 AM

Ventana Research is happy to share some insights about Talkdesk, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Genesys is Exemplary in Agent Management Value Index

Posted by Ventana Research on Feb 7, 2022 5:00:00 AM

We are happy to share some insights about Genesys, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Calabrio is Exemplary in Agent Management Value Index

Posted by Ventana Research on Feb 4, 2022 5:00:00 AM

We are happy to share some insights about Calabrio, drawn from our Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Verint is Exemplary in the Agent Management Value Index

Posted by Ventana Research on Feb 2, 2022 5:00:00 AM

We are happy to share some insights about Verint, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of modern components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

NICE is Exemplary in the Agent Management Value Index

Posted by Ventana Research on Feb 1, 2022 5:00:00 AM

Ventana Research is happy to share some insights about NICE, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation via workflows that streamline processes and provide connections to back-office functions. Agent management suites often include knowledge management, desktop integrations, gamification, and customer collaboration tools like co-browsing and bot-assisted chat.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Thomson Reuters Earns Digital Leadership Award in Office of Sales with Mindtickle for 2021

Posted by Ventana Research on Jan 18, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Sales, Sales Performance Management, Digital Commerce, Subscription Management, partner management, sales engagement, revenue management, Revenue Performance Management