Market Perspectives

Google Enables Simple Digital Communications

Posted by Ventana Research on Jan 11, 2023 5:00:00 AM

The ever-evolving hybrid workforce requires cloud communication tools that meet the needs of digital businesses. This transition has forced organizations to reevaluate existing digital communication services to ensure they meet the demands of today’s workers and customers.

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Topics: digital business, Digital Communications

Cisco Centers Webex for Digital Communications Success

Posted by Ventana Research on Jan 5, 2023 5:00:00 AM

The corporate workforce has been scattered into all types of work environments, from the comfort of a formal home office to cubicles in a glass building. These new options were inevitably created by the 2019 COVID pandemic. As a result, organizations have struggled to accommodate the digital communications needs of the now-established hybrid workforce to ensure seamless operations and business continuity. Organizations that want a comprehensive approach to digital communications will need to employ software that can meet the needs of workers who choose to work remotely or in-person, to promote inclusivity in the workplace culture.

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Topics: digital business, Digital Communications

Steward Health Care Earns 2022 Digital Leadership with Alteryx

Posted by Ventana Research on Dec 27, 2022 5:15:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase professional leadership and their use of business applications or technology that contribute to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, Operations & Supply Chain, digital business

Wanzl Earns Digital Leadership Award in HCM with Ceridian for 2022

Posted by Ventana Research on Dec 20, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Human Capital Management, Digital Technology, digital business

Serco Wins Digital Leadership Award in Office of Finance with Trintech

Posted by Ventana Research on Dec 19, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Office of Finance, Digital Technology, digital business

KPMG AG Earns Digital Leadership Award in Office of Revenue with Board

Posted by Ventana Research on Dec 16, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, digital business, Office of Revenue

PhonePe Earns 2022 Digital Leadership Award with Aerospike

Posted by Ventana Research on Dec 15, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to the organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, digital business

8x8 Brings Clarity of Purpose to Digital Communications

Posted by Ventana Research on Dec 14, 2022 5:30:00 AM

The impacts of the coronavirus pandemic are still affecting the market as organizations look to focus on business continuity for future operations and to fulfill the requirements of a hybrid workforce. Organizations must meet the expectations of the workforce and customers who require digital communication that is straightforward and easily available to provide engagement and sufficient experience in using the technology. Digital communication software allows organizations to facilitate collaboration between the workforce and customers, ensuring that operational challenges are tackled any moment of the day or even in catastrophic events.

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Topics: digital business, Digital Communications

Avaya Earns Digital Leadership Award with Upland and Salesforce

Posted by Ventana Research on Dec 14, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Marketing, Digital Technology, digital business

Roche Earns Digital Leadership Award in Digital Technology with Solace

Posted by Ventana Research on Dec 13, 2022 5:30:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Digital Technology, digital business

Clarios Earns 2022 Digital Leadership Award in CX with PhaseZero

Posted by Ventana Research on Dec 9, 2022 5:30:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Customer Experience, Digital Technology, digital business

BD Earns 2022 Digital Leadership Award in Analytics with ThoughtSpot

Posted by Ventana Research on Dec 8, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Awards showcase professional leadership and their use of business applications or technology that led to improved organizational efficiency, productivity and performance. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Analytics, Digital Technology, digital business

Sainsbury’s Earns 15th Annual Overall Digital Leadership Award with MicroStrategy

Posted by Ventana Research on Dec 5, 2022 5:00:00 AM

The 15th annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. These leaders and pioneers have contributed to their organization’s success and championed improvements across people, processes, information and technology.

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Topics: Analytics, Digital Technology, digital business

Vonage Advances Voice and Video for Digital Communications

Posted by Ventana Research on Dec 2, 2022 5:00:00 AM

The customer expectation for simple communication accessible via any device is not a new concept that emerged from the pandemic but a precept that, in addition to a positive customer experience, ensures business continuity and resilience across the workforce. Customer experiences are impacted by the quality of communication between workers, and organizations should reevaluate current systems to provide adequate customer service.

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Topics: digital business, Digital Communications

Avaya Provides Digital Office and Spaces for Engagement

Posted by Ventana Research on Nov 30, 2022 5:00:00 AM

Organizations are reevaluating digital communication platforms to meet the demands of a more resilient hybrid and mobile workforce. Outdated and disjointed communication software can cause delays in projects, impacting use of resources, costs, profitability and customer satisfaction. All organizations should adopt software that meets the digital standards of today’s workforce.

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Topics: digital business, Digital Communications

RingCentral Rings for Suite of Communications

Posted by Ventana Research on Nov 9, 2022 5:00:00 AM

The potential of the workforce relies on the ability of team members to efficiently communicate and share information with one another and external customers, partners and suppliers. Disjointed communication leads to halts in projects and overall growth potential. A digital platform tailored to an organization’s needs will allow workers to effectively complete tasks and provide the resilience needed for organizations to thrive in any situation.

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Topics: digital business, Digital Communications

Zoom Expands Digital Communications for Engagement

Posted by Ventana Research on Sep 30, 2022 5:00:00 AM

Ensuring continuous collaboration and digital communication across an organization advances its ability to engage workers and maintain workforce resilience and readiness. Achieving this goal requires a platform that enables business operations to continue under any circumstance.

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Topics: digital business, Digital Communications

Microsoft Teams Aims to Dominate Digital Communications

Posted by Ventana Research on Sep 22, 2022 5:00:00 AM

The hybrid work model is being adopted as the standard for organizations after the pandemic unveiled the weak foundation of conventional business operations. More workers are now performing tasks both in the office and remotely. This, however, can lead to disorganized communication between peers. Workers feel secluded from each other. Additionally, existing methods and tools for collaboration and communication have not been effective in addressing more pressing work demands. Organizations need to consider if their current communications system is meeting the needs of their workforce, what we call digital communications. Microsoft’s communications platform, Microsoft Teams, aims to connect workers to foster collaboration, regardless of their work location.

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Topics: digital business, Digital Communications

Zoho Workplace Unifies Digital Communication and Collaboration

Posted by Ventana Research on Sep 15, 2022 5:00:00 AM

Remote and hybrid work environments are prevailing in enterprises, regardless of size. The pandemic caused long-lasting disruption in traditional business operations, requiring organizations to rethink digital communication inside and outside the workplace. The expectation today is that a digital communications platform will meet the unique needs of an organization. Teams must be equipped with cloud-based technology that is easily accessible and enables business communication, such as chat with messaging and video meetings to occur with anyone, anywhere and at any time. A secure and reliable digital communications platform can enhance the quality of collaboration and the service offered to customers and to that point we have published a perspective. To that end, Zoho has created an integrated suite, Zoho Workplace, which provides a unified digital communications platform and tools in a unified experience.

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Topics: digital business, Digital Communications

The Business Case for Work Management at the Speed of Digital

Posted by Ventana Research on Aug 24, 2022 5:00:00 AM

Organizations that use technology for work management have a competitive advantage over those without collaborative, digital systems. However, existing work management technology may not be sufficient to keep up with the rate of digital work that is being performed.

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Topics: Project Management, digital business, Work Management, task management

ServiceNow Earns 2022 Digital Innovation Award for Digital Business

Posted by Ventana Research on Aug 2, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Performance Management, Business Continuity, Digital Innovation Awards, digital business, Work Management, Governance & Risk

Oracle ME Earns Overall Digital Innovation Award for 2022

Posted by Ventana Research on Jul 27, 2022 5:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT that optimizes organizational resilience and workforce readiness.

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Topics: Human Capital Management, Digital Technology, Digital Innovation Awards, digital business

International Game Technology Earns Digital Leadership Award in Digital Business with Moovila for 2021

Posted by Ventana Research on Jan 11, 2022 5:00:00 AM

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

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Topics: Performance Management, Business Continuity, Workforce Management, Digital Commerce, Digital Experience Platform, digital business, Experience Management, Digital Communications, Digital Payments, Digital Security, Sustainability Management

Guide Successful Technology Vendor Selections for Best Outcomes

Posted by Ventana Research on Nov 8, 2021 5:00:00 AM

Business improvement stems from technology investments that advance automation and apply intelligence to your work and processes, increasing the potential achievement of desired outcomes. Assessing vendors and utilizing technology for optimization and innovation is the foundation for digital transformation, and our chief research officer asserts that by 2025, over one-half of organizations will determine that the chaos of digital technology usage requires a rationalization of vendors to ensure operational excellence.

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Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, digital business, Office of Sales

Virtualizing Data Architectures for Hybrid Cloud-Computing

Posted by Ventana Research on Nov 4, 2021 5:00:00 AM

The virtualization of business and the evolution of digital transformation to applications and systems that operate in cloud computing — or the “as-a-service” environment — has fragmented enterprise and data architectures. The role of cloud computing has become a utility to provide elastic resources in support of operational needs. For example, data in the cloud requirements are provided by third-party vendors, managing security and storage of data outside the organization.

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Topics: Cloud Computing, Data, Digital Technology, Digital transformation, data lakes, AI and Machine Learning, data operations, digital business, data platforms

Quantum Workplace’s Performance Management Platform Builds Engagement

Posted by Ventana Research on Oct 29, 2021 5:00:00 AM

Performance management helps organizations understand, optimize and align performance through a variety of methods and processes and is an essential part of what is called digital business. For many organizations, engaging employees through a series of check-ups, goal tracking and kudos to encourage and motivate them helps ensure that expected people and operational performance is realized. But in a changing world and workplace culture where workers prioritize mental health and organizations view working from home as a positive change, vendors of performance management applications must provide tools that help leadership adapt.

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Topics: Performance Management, Human Capital Management, digital business

Effective Digital Learning Experiences Build Organizational Readiness

Posted by Ventana Research on Oct 22, 2021 5:00:00 AM

Business continuity — especially during a pandemic, natural disaster, cyber event or geopolitical situation — requires business and risk mitigation processes. Unfortunately, few organizations are prepared to respond appropriately. Whether an organization rises to the challenge or descends into survival mode is determined by the way it meets the expectations of the workforce, customers, stakeholders and potentially shareholders.

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Topics: Human Capital Management, Business Continuity, Learning Management, Operations & Supply Chain, Digital transformation, digital business, Experience Management