We are happy to share some insights about Pimcore drawn from our latest Value Index research, Ventana Research Value Index: Product Experience Management, which assesses how well vendors’ offerings meet buyers’ requirements.
In all of our Value Indexes we utilize a structured research methodology that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for product information management (PIM) and product experience management (PXM). We evaluated Pimcore and 15 other vendors in seven categories, five relevant to the product (Adaptability, Capability, Manageability, Reliability and Usability) and two related to the vendor (TCO/ROI and Validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our Product Experience Management Benchmark Research.
Pimcore, a Europe- and Austrian-headquartered firm, is a dedicated PIM provider that has built its market and customer presence through its commercialized open-source offering.
Pimcore was categorized as an Innovative Vendor, ranking eighth overall in this Value Index evaluation. It ranked eighth in Product Experience where it performed best in Usability and Adaptability, placing sixth and eighth, respectively. It ranked 14th in Customer Experience and performed best in Validation where it placed 12th. Its overall performance was impacted by its lower rankings in Reliability where it placed 14th and in Manageability where it placed ninth. These represent 15% of the weighting in the overall Value Index.
Our assessment finds that Pimcore could perform better by examining its placement in overall Customer Experience and the information and resources to support enterprise-class requirements. Its smaller size and limited resources also impact its ability to advance its products to a broader set of PXM requirements.
This assessment was based on Pimcore Platform 10.5.13 supporting product experience management and was available in December of 2022.
Pimcore, like all vendors in this space, should focus on the growing requirements for what product experiences are expected and how feedback from consumption can guide improvement.
This research-based index is the most comprehensive assessment of the value of product experience management software in the industry. Technology buyers can learn more about how to use our Value Index by clicking here and included vendors that wish to learn more can click here. Read the report here.