We are happy to share some insights about ADP drawn from our latest market research, Ventana Research Buyers Guide: Workforce Management, which assesses how well providers’ offerings meet buyers’ requirements.
We recently published two Ventana Research Workforce Management Buyers Guides, an assessment of technology providers and products that provide individual and combined 
human capital management and workforce management platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for workforce management platforms for any use in your enterprise. We developed two technology assessments and buyers guides to focus on Basics and Suite platforms.
In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for workforce management basics and suites. We evaluated ADP in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).
In the Workforce Management Basics Buyers Guide, our analysis classified ADP as an Overall Leader and Exemplary provider, receiving an overall grade of A with an 88.3% performance.
ADP’s best grouped results came in Customer Experience at 91.8% performance and an A grade due in part to its A in TCO/ROI. In Product Experience, ADP received an A grade with an 87.7% performance due to its 90.0% performance in Reliability. ADP was designated an Overall Leader and a Leader in Customer Experience, Adaptability, Capability, TCO/ROI, and Validation.
ADP’s A grade in Product Experience was impacted by its B+ in Adaptability, where it could improve the scope of roles that are able to customize software and the degree of configuration available. Customer Experience was impacted by its 91.7% performance in Validation, where it could increase its commitment to improve customer experience.
ADP performed best in Customer Experience as a Leader with an A grade, notably receiving an A in TCO/ROI due to its breadth of resources available to potential customers to identify benefits and create a business case for the product. In Validation, ADP has shown high case study quality for the A grade. ADP received an A grade in overall Product Experience, with an A in Reliability, and was recognized for its ability to promote scalability and performance. ADP’s support for gig workers in staff scheduling led to its A in Capability.
In the Workforce Management Suites Buyers Guide, our analysis classified ADP as an Overall Leader and Exemplary provider, receiving an overall grade of A with an 87.9% performance.
ADP’s best group results came in Customer Experience with a 91.8% performance and an A grade due in part to its A in TCO/ROI. In Product Experience, ADP received an A- grade with an 87.3% performance due to its 90.0% performance in Reliability. ADP was designated a Leader in Overall, Product, Customer, Adaptability, Capability, TCO/ROI and Validation.
ADP’s A- grade in Product Experience was impacted by its B+ in Adaptability, where it could offer more preconfigured options. Customer Experience was barely impacted by its A in Validation, where it could offer further in-depth information about its dedication to customer service on its website.
ADP performed best in Customer Experience as a Leader with an A grade, notably receiving an A in TCO/ROI due to its breadth of resources available to potential customers to identify benefits and create a business case for the product. In Validation, ADP has shown high case study quality for the A grade. ADP received an A- grade in overall Product Experience, with an A in Reliability, and was recognized for its ability to promote scalability and performance. ADP’s support for gig workers in staff scheduling led to its A in Capability.
This assessment was based on ADP® Workforce Manager, v. 2023.R1, released August 2023.
This research-based guide is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual executive summaries:
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