Software Provider and Product Assessment
Workforce Management Suites
A major focus of investment and optimization efforts for decades, workforce management processes and activities have undergone a huge transformation in recent years. In our view, this is mostly a function of two significant trends: the continuing maturation of technology innovation associated with maximizing artificial intelligence, machine learning and embedded analytics in human capital management processes and operations and the solidification of the change in employer/employee relationships stemming from the now-universal emphasis on elevating the employee experience.
The focus on EX has intensified as the labor market remains tight with ongoing challenges regarding workplace logistics and ensuring the optimization of labor. Delivering substantial enhancements to EX through all aspects of human resources technology, including workforce management, is considered non-negotiable. In the absence of this, workers tend to become disengaged, and many will leave. The same can be true of customers serviced by those workers.