Ventana Research is sharing insights about UKG, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.
UKG Dimensions provides a human capital management and workforce management suite, including absence management, timekeeping, scheduling, analytics and time clocks.
In all of our Value Indexes, we utilize a structured research methodology that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal and vendor selection process for workforce management. We evaluated UKG and 12 other vendors in seven categories, five relevant to the product (Adaptability, Capability, Manageability, Reliability and Usability) and two related to the vendor (Total Cost of Operation/Return on Investment and Vendor Validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our Benchmark Research on Workforce Management.
UKG was categorized as an Exemplary Vendor, ranking first overall in this Value Index evaluation. It ranked second in Product Experience, performing best in Capability, and ranking third in Manageability. It ranked third in Customer Experience and performed best in Validation. Its overall performance was impacted by its lower rankings in Capability and TCO/ROI, which represent 30% of the weighting in the overall Value Index.
Our assessment finds that UKG could perform better in Capability, where it ranked second, by having better collaboration and integration-specific support with other applications for workforce management. In TCO/ROI, where it ranked fifth, UKG could provide more support for the tools it provides to calculate TCO/ROI of its WFM offering. UKG actively participated in the Value Index process, and the assessment was based on UKG’s Dimensions Suite products available in 2021.
Unlike many IT analyst firms that rank vendors from an IT-only perspective or consider futures or vision over what is available in the products today, Ventana Research has designed the Value Index to provide a balanced perspective of vendors and products that is rooted in an understanding of business drivers and needs. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness expected and hoped for when investing in workforce management technology.
This research-based index is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Value Index by clicking here, and included vendors that wish to learn more can click here. Read the report here.