Market Perspectives

We are happy to share some insights about Ceridian drawn from our latest market research, Ventana Research Buyers Guide: Payroll Management, which assesses how well vendors’ offerings meet buyers’ requirements.  

We recently published three Ventana Research 2023 Payroll Management Buyers Guides, an assessment of technology vendors and products that provide individual and combined payroll management, domestic payroll and global payroll platform support.  

At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for payroll management platforms for any use in your organization. We developed three technology assessments and buyers guides to focus on overall payroll management requirements as well as specific domestic payroll and global payroll platform use-cases. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for payroll management. We evaluated Ceridian and seven other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation).  

In the overall Payroll Management Buyers Guide, our analysis classified Ceridian as a vendor of Merit, receiving an overall grade of B+ with a 74.6% performance. Ceridian’s best grouped results came in Product Experience at 75.1% performance and a B++ grade due in part to its B++ in Capability. In Customer Experience, Ceridian received a B+ with a 72.3% performance due to its 74.9% performance in Validation. Ceridian did not participate in the RFI process. 

Ceridian’s B++ grade in Product Experience was impacted by its B in Manageability where it could improve the flexibility and fairness of licensing options, and other audit processes and transparency to customers. Customer Experience was impacted by its B+ grade in TCO/ROI where it could continue to build out its documentation on the tools Ceridian provides for customers as well as the costs associated with using its products.    

Ceridian performed best in Product Experience with a B++ grade, notably in Capability, receiving a B++ due to strong domestic payroll capabilities as well as its payroll system integrations. Ceridian also performed well in Usability due to its strong user experience that supports rapid training and comprehension of screen content. 

In the Domestic Payroll Buyers Guide, our analysis classified Ceridian as Exemplary, receiving an overall grade of B+ with 74.8% performance. Ceridian’s best grouped results came in Product Experience at 75.4% performance and a B++ grade due in part to its B++ in Usability. In Customer Experience, Ceridian received a B+ grade with a 72.3% performance due to its 69.7% performance in TCO/ROI. Ceridian did not participate in the RFI process. 

Ceridian’s B++ grade in Product Experience was impacted by its B in Manageability where it could increase its investment as well as offer more flexible licensing options. Customer Experience was impacted by its B+ grade in TCO/ROI where it could increase the options available to calculate potential cost savings.  

Ceridian performed best in Product Experience with a B++ grade, notably in Usability, receiving a B++ due to its efficient interface. In Product Experience, notably Capability, Ceridian has demonstrated abilities in pay processing and continuous calculation. 

In the Global Payroll Buyers Guide, our analysis classified Ceridian as an Exemplary vendor receiving an overall grade of B+ with a 74.2% performance. Ceridian’s best grouped results came in Product Experience at 74.6% performance and a B+ grade due in part to its B++ in Capability. In Customer Experience, Ceridian received B+ grade with a 72.3% performance due to its 74.9% performance in Validation. Ceridian did not participate in the RFI process. 

Ceridian’s B+ grade in Product Experience was impacted by its B in Manageability where it could improve its audit processes and transparency to customers, including the adequacy of customer-managed backup capabilities and the adequacy of readily available documentation on processes and procedures. Customer Experience was impacted by its B+ grade in TCO/ROI where it could further describe the value derived from using Dayforce through customer stories and other use cases.  

Ceridian performed best in Product Experience with a B+ grade, notably in Capability, receiving a B++ due to its strong core payroll capabilities, including those typically used by managers. In Usability, Ceridian’s user experience had strong performance such as minimizing time required to execute tasks through screen design and flow. 

This assessment was based on Paylocity Payroll and Paylocity Global Payroll, v. September, released September 2023.  

This research-based guide is the most comprehensive assessment of the value of human capital management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Click below to read the individual reports: 

Payroll Management Buyers Guide  

Domestic Payroll Buyers Guide 

Global Payroll Buyers Guide