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        Market Perspectives

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        Ascentis is a Workforce Management Value Index Vendor of Assurance

        Ventana Research is sharing insights about Ascentis, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

        VR_VI_WFM_Logo (4) (3)-4Ascentis Time provides time and attendance solutions to ensure you only spend seconds tracking hours and can put an end to manual timesheet entry tracking. Ascentis Time is also available in a mobile app that provides workers the ability to perform tasks. Ascentis provides a range of its time clocks to be used in a variety of environments.

        In all of our Value Indexes, we utilize a structured research methodology that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal and vendor selection process for workforce management. We evaluated Ascentis and 12 other vendors in seven categories, five relevant to the product (Adaptability, Capability, Manageability, Reliability and Usability) and two related to the vendor (Total Cost of Ownership/Return on Investment and Vendor Validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our Benchmark Research on Workforce Management.

        Ventana_Research_Value_Index_Workforce_Management_2021_Ascentis (1)Ascentis was categorized as a Vendor of Assurance, ranking ninth overall in this Value Index evaluation. It ranked 11th in Product Experience, where it performed best in Adaptability. It ranked fifth in Customer Experience, and performed best in TCO/ROI. Its overall performance was impacted by its lower rankings in Capability and Usability, which represent 40% of the weighting in the overall Value Index.

        Our assessment finds that Ascentis could perform better in Capability — where it ranked 11th — in the areas of analytics and collaboration for workforce management. In Usability, where it also ranked 11th, Ascentis could examine opportunities for depth in accessibility, like embedding HR service delivery or virtual assistants. Ascentis actively participated in the Value Index process. This assessment was based on Ascentis Time products available in July of 2021. Since the publishing of the Value Index, Ascentis has been acquired by UKG, and the future of Ascentis Workforce Management products is not readily clear and its customers should begin to evaluate alternatives including UKG.

        Unlike many IT analyst firms that rank vendors from an IT-only perspective or consider futures or vision over what is available in the products today, Ventana Research has designed the Value Index to provide a balanced perspective of vendors and products that is rooted in an understanding of business drivers and needs. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness expected and hoped for when investing in workforce management technology.

        This research-based index is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Value Index by clicking here, and included vendors that wish to learn more can click here. Read the report here.

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        ISG Software Research, part of Information Services Group, provides authoritative market research and coverage on the business and IT aspects of the software industry. We distribute research and insights daily through the ISG Software Research community, and provide a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Sign up for free community membership to receive email notifications on research and insights.

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        Our Market Perspective Policy

        • Ventana Research’s Market Perspectives are fact-based analysis and guidance on a vendor’s business, industry and technology trends. Each Market Perspective presents the view of Ventana Research using its established subject matter expertise on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity to ensure it delivers reliable and actionable insights. It is reviewed and edited by the firm’s product management team and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Market Perspective before it is published. If you have any issue with a Market Perspective, please email them to ChiefResearchOfficer@ventanaresearch.com

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