Market Perspectives

We are happy to share some insights about ADP drawn from our latest market research, Ventana Research Buyers Guide: Payroll Management, which assesses how well vendors’ offerings meet buyers’ requirements. 

We recently published three Ventana Research 2023 Payroll Management Buyers Guides, an assessment of technology vendors and products that provide individual and combined payroll management, domestic payroll and global payroll platform support.  

At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for payroll management platforms for any use in your organization. We developed four technology assessment and buyers guides to focus on overall payroll management requirements as well as specific domestic payroll and global payroll platform use-cases. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for payroll management. We evaluated ADP and seven other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation).   

In the overall Payroll Management Buyers Guide, our analysis classified ADP as Exemplary, receiving an overall grade of A- with an 85.7% performance. ADP’s best grouped results came in Product Experience at 85.8% performance and A- due in part to its A in Usability. In Customer Experience, ADP received an A- with an 85.0% performance due to its 86.1% performance in Validation. ADP was designated a Leader in nine of the 10 categories including Overall, Product Experience, Adaptability, Capability, Manageability, Usability, Customer Experience, TCO/ROI and Validation. ADP fully participated in the RFI process. 

ADP’s A- grade in Product Experience was impacted by its B++ in Reliability where it could look to increase the methods available to manage performance including automation capabilities. Customer Experience was slightly impacted by its A- in TCO/ROI where it could continue to document and summarize strategic value in using its products.   

ADP performed best in Product Experience with an A- grade, notably in Usability, receiving an A due to its very strong accessibility capabilities within the user experience. ADP’s user experience also supports rapid training and comprehension of screen content which lead to their high performance in the Usability category. 

In the Domestic Payroll Buyers Guide, our analysis classified ADP as Exemplary, receiving an overall grade of A- with 84.4% performance. ADP’s best grouped results came in Customer Experience at 85.0% performance and an A- grade due in part to its A- in Validation. In Product Experience, ADP received A- grade with an 84.3% performance due to its 88.7% performance in Usability. ADP was designated a Leader in eight of the possible 10 categories including Overall, Product Experience, Capability, Manageability Usability, Customer Experience, TCO/ROI and Validation. ADP fully participated in the RFI process. 

ADP’s A- grade in Product Experience was impacted by its B++ in Reliability where it could further optimize performance. Customer Experience was barely impacted by its A- in TCO/ROI where it could fine-tune its information about calculating this metric and the costs associated with deployment.  

ADP performed best in Customer Experience with an A- grade, notably in Validation where it was a Leader with an A- due to its well-established presence in managing domestic payroll. In Product Experience, ADP did extremely well in Usability, receiving an A due to its commitment and demonstration of payroll for the employee to the operations team. 

In the Global Payroll Buyers Guide, our analysis classified ADP as Exemplary, receiving an overall grade of A- with an 84.1%. ADP’s best grouped results came in Customer Experience at 85.7% performance and A- due in part to its A in Validation. In Product Experience, ADP received an A- with an 83.8% performance due to its 84.2% performance in Capability. ADP was designated a Leader in Adaptability, Capability, Manageability, Usability, TCO/ROI and Validation. ADP fully participated in the RFI process. 

ADP’s A- grade in Product Experience was slightly impacted by its B++ in Reliability where it could look to enhance the configurability by authorized users to optimize scalability. This can also include the depth of notifications on scalability issues. Customer Experience was slightly impacted by its A- in TCO/ROI where it could include more specific documentation on the specific parts of the ROI process, including cost and the tools they provide.  

ADP performed best in Product Experience with an A- grade, notably in Capability, receiving an A- due to its accuracy in the payroll process. ADP also includes a wide variety of productivity capabilities that further enhance the platform for payroll departments. ADP continues to showcase its support and customer services that led to its A in Validation. 

This assessment was based on ADP Vantage HCM, v. July, released July 2023 and ADP Global Payroll, released September 2023.  

This research-based index is the most comprehensive assessment of the value of analytics and data software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Click below to read the individual reports: 

Payroll Management Buyers Guide

Domestic Payroll Buyers Guide  

Global Payroll Buyers Guide