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        Market Perspectives

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        Oracle is Exemplary in Workforce Management Basics Buyers Guide

        We are happy to share some insights about Oracle drawn from our latest market research, Ventana Research Buyers Guide: Workforce Management, which assesses how well providers’ offerings meet buyers’ requirements.

        We recently published two Ventana Research Workforce Management Buyers Guides, an assessment of technology providers and products that provide individual and combined VR_BG_WFMBasics_Logo_2024human capital management and workforce management platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for workforce management platforms for any use in your enterprise. We developed two technology assessments and buyers guides to focus on Basics and Suite platforms.

        In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for workforce management basics and suites. We evaluated ADP in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).

        In the Workforce Management Basics Buyers Guide, our analysis classified Oracle as an Overall Leader and Exemplary provider, receiving an overall grade of A with an 87.8%Ventana_Research_BG_WFMBasics_Oracle_2024 performance. Oracle’s best grouped results came in Product Experience at 88.6% performance and an A grade due in part to its A+ in Reliability. In Customer Experience, Oracle received an A- grade with an 83.1% performance due to its 85.6% performance in Validation. Oracle was designated a Leader in Adaptability, Manageability, Reliability and Usability.

        Oracle’s A grade in Product Experience was impacted by its B++ in Adaptability, where it could improve the role or roles that, by design, can customize and the degree of configuration. Customer Experience was impacted by its B++ grade in TCO/ROI, where it could improve the depth of documentation for strategic value to specific roles or departments.

        Oracle performed best in Product Experience as a Leader with an A grade, notably receiving an A in Capability due to its strong application support and an A+. in Reliability due to its optimization capabilities in the performance category. Its strong architecture characteristics and rationale—features of design that promote scalability—supported its performance in this category. Oracle performed well in Customer Experience with an A- grade due to its A- in Validation for the quantity of information for customers.

        In the Workforce Management Suites Buyers Guide, our analysis classified Oracle as an Innovative provider, receiving an overall grade of A- with an 87% performance. Oracle’s bestVentana_Research_BG_WFMSuites_Oracle_2024 grouped results came in Product Experience with an 87.5% performance and an A grade due in part to its A+ in Reliability. In Customer Experience, Oracle received an A- grade with an 83.1% performance due to its 85.6% performance in Validation. Oracle was designated a Leader in five of the 10 possible categories, including Product Experience, Adaptability, Manageability, Reliability and Usability.

        Oracle’s A grade in Product Experience was impacted by its A- in Capability, where it could provide collaboration-specific support like wall posting or Facebook-like capabilities. Customer Experience was impacted by its B++ grade in TCO/ROI, where it could improve the depth of documentation to communicate how the entire business will benefit.

        Oracle performed best in Product Experience as a Leader with an A grade, notably receiving an A+ in Reliability due to its optimization capabilities in the performance category. Its strong architecture characteristics and rationale—features of design that promote scalability—supported its performance in this category. Oracle performed well in Customer Experience with an A- grade due to Validation and an A- grade from the quantity of information for customers.

        This assessment was based on Oracle Human Capital Management (HCM), v. 23D, released September 2023.

        This research-based guide is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual executive summaries:

        Workforce Management Basics

        Workforce Management Suites

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        Our Market Perspective Policy

        • Ventana Research’s Market Perspectives are fact-based analysis and guidance on a vendor’s business, industry and technology trends. Each Market Perspective presents the view of Ventana Research using its established subject matter expertise on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity to ensure it delivers reliable and actionable insights. It is reviewed and edited by the firm’s product management team and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Market Perspective before it is published. If you have any issue with a Market Perspective, please email them to ChiefResearchOfficer@ventanaresearch.com

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