We are happy to share some insights about UKG drawn from our latest market research, Ventana Research Buyers Guide: Workforce Management, which assesses how well providers’ offerings meet buyers’ requirements.
We recently published two Ventana Research Workforce Management Buyers Guides, an assessment of technology providers and products that provide individual and combined 
human capital management and workforce management platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for workforce management platforms for any use in your enterprise. We developed two technology assessments and buyers guides to focus on Basics and Suite platforms.
In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for workforce management basics and suites. We evaluated ADP in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).
In the Workforce Management Basics Buyers Guide, our analysis classified UKG as an Exemplary provider, receiving an overall grade of A- with an 87.4% performance. UKG’s best
grouped results came in Product Experience at 87.9% performance and an A grade due in part to its A in Reliability. In Customer Experience, UKG received an A- grade with an 84.6% performance due to its 88.3% performance in Validation. UKG was designated a Leader in six of the possible 10 categories including Product Experience, Capability, Manageability. Reliability, Customer Experience and Validation.
UKG’s A grade in Product Experience was impacted by its B+ grade in Adaptability, where it could develop a better product roadmap to address current and future requirements. Customer Experience was impacted by its B++ grade in TCO/ROI, where it could enhance tools utilized by customers to evaluate TCO, along with its documentation.
UKG performed best in Product Experience as a Leader with an A- grade, notably receiving an A in Reliability due to its distinct architecture of software, which gives it a competitive advantage in the market. UKG performed well in Customer Experience as a Leader with an A- grade, with an A in Validation due to presence of documentation for prospectively assessing the quality of the customer experience commitments.
In the Workforce Management Suites Buyers Guide, our analysis classified UKG as an Exemplary provider, receiving an overall grade of A- with an 86.8% performance. UKG’s best
grouped results came in Product Experience with an 87.1% performance and an A- due in part to its A in Reliability. In Customer Experience, UKG received an A- grade with an 84.6% performance due to its 88.3% performance in Validation. UKG was designated a Leader in six of the 10 possible categories, including Overall, Capability, Manageability, Reliability, Customer Experience, and Validation.
UKG’s A- grade in Product Experience was impacted by its B+ in Adaptability, where it could allocate investment resources to improve its adaptability. Customer Experience was impacted by its B++ grade in TCO/ROI, where it could enhance tools utilized by customers to evaluate TCO, along with its documentation.
UKG performed best in Product Experience as a Leader with an A- grade, notably receiving an A in Reliability due to its distinct architecture of software, which gives it a competitive advantage in the market. UKG performed well in Customer Experience as a Leader with an A- grade, with an A in Validation due to presence of documentation for prospectively assessing the quality of the customer experience commitments.
This assessment was based on UKG Pro Workforce ManagementTM , v. R9 Update 4, released November 2023.
This research-based guide is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual executive summaries:
Ventana Research
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