Market Perspectives

We are happy to share some insights about SAP drawn from our latest market research, Ventana Research Buyers Guide: Workforce Management, which assesses how well providers’ offerings meet buyers’ requirements.  

We recently published two Ventana Research Workforce Management Buyers Guides, an assessment of technology providers and products that provide individual and combined human capital management and workforce management platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for workforce management platforms for any use in your enterprise. We developed two technology assessments and buyers guides to focus on Basics and Suite platforms. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for workforce management basics and suites. We evaluated ADP in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).  

In the Workforce Management Basics Buyers Guide, our analysis classified SAP as an Innovative provider, receiving an overall grade of A- with an 85.5% performance. SAP’s best grouped results came in Product Experience at 87.1% performance and an A- grade due in part to its A in Capability. In Customer Experience, SAP received a B++ grade with a 76.8% performance due to its 77.8% performance in Validation. 

SAP’s A- grade in Product Experience was impacted by its B+ in Adaptability, where it could widen its preconfigured options. Customer Experience was impacted by its 75.7% performance in TCO/ROI, where it could enhance the breadth of description and documentation for identifying and quantifying achievable cost savings. 

SAP performed best in Product Experience with an A- grade, notably receiving an A in Capability due to its commitment to the increased productivity of the workforce. The software has further improved the manager’s visibility alongside streamlining the work processes across all divisions and departments. SAP performed well in Customer Experience with a B++ grade due to Validation, and a B++ grade for its operating performance and resources and overall customer count and growth relative to the industry.  

In the Workforce Management Suites Buyers Guide, our analysis classified SAP as an Innovative provider, receiving an overall grade of A- with an 85.4% performance. SAP’s best grouped results came in Product Experience with an 86.7% performance and an A- grade due in part to its A in Reliability. In Customer Experience, SAP received a B++ grade with a 76.8% performance due to its 77.8% performance in Validation. 

SAP’s A- grade in Product Experience was impacted by its B+ in Adaptability, where it could widen its preconfigured options. Customer Experience was impacted by its B++ grade in TCO/ROI, where it could enhance the breadth of description/documentation for identifying and quantifying achievable cost savings. 

SAP performed best in Product Experience with an A-, notably receiving an A in Reliability due to its well-structured architecture to support current and future capabilities and in-depth system designs that promotes scalability. SAP performed well in Customer Experience with a B++ grade due to Validation and B++ grade for its operating performance and resources. Furthermore, the overall customer count and growth relative to the industry.  

This assessment was based on SAP SuccessFactors, v. 2H 2023, released November 2023.  

This research-based guide is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual executive summaries: 

Workforce Management Basics 

Workforce Management Suites