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        Market Perspectives

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        Paychex is Vendor of Merit in Domestic Payroll Buyers Guide

        We are happy to share some insights about Paychex drawn from our latest market research, Ventana Research Buyers Guide: Domestic Payroll, which assesses how well vendors’ offerings meet buyers’ requirements.  

        In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated VR_VI_Domestic_Payroll_Meritin a request for proposal (RFP) and vendor selection process. We evaluated Paychex and 10 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). 

        Our analysis classified Paychex as a vendor of Merit, receiving an overall grade of B with a 66.4% performance. Paychex’s best grouped results came in Product Experience at 67.8%Ventana_Research_BG_Domestic_Payroll_2023_Paychex performance and a B grade due in part to its B++ in Usability. In Customer Experience, Paychex received a B- grade with a 60.1% performance due to its 57.1% performance in TCO/ROI.  

        Paychex fully participated in the RFI process. 

        Paychex’s B grade in Product Experience was impacted by its B- in Manageability where it could further invest into enhancing manageability. Customer Experience was impacted by its B- grade in TCO/ROI where it could be improved by adding methods to calculate cost of ownership.  

        Paychex performed best in Product Experience with a B grade, notably in Usability, receiving a B++ due to its ability to increase productivity in the user experience. In Capability, had a B+ grade for their superior mobile experience. Paychex’s stable operating performance and low turnover within their leadership team led to its B in Validation. 

        This assessment was based on Paychex Flex, released September 2023. 

        This research-based guide is the most comprehensive assessment of the value of domestic payroll software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Read the report here. 

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        Ventana Research, now part of Information Services Group, provides authoritative market research and coverage on the business and IT aspects of the software industry. We distribute research and insights daily through the Ventana Research community, and provide a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Sign up for free community membership to receive email notifications on research and insights.

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        Our Market Perspective Policy

        • Ventana Research’s Market Perspectives are fact-based analysis and guidance on a vendor’s business, industry and technology trends. Each Market Perspective presents the view of Ventana Research using its established subject matter expertise on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity to ensure it delivers reliable and actionable insights. It is reviewed and edited by the firm’s product management team and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Market Perspective before it is published. If you have any issue with a Market Perspective, please email them to ChiefResearchOfficer@ventanaresearch.com

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