Welcome back -

Services for Organizations

Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection

Consulting & Strategy Sessions

Ventana On Demand

    Services for Investment Firms

    We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

    Consulting & Strategy Sessions

    Ventana On Demand

      Services for Technology Vendors

      We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

      Analyst Relations

      Demand Generation

      Product Marketing

      Market Coverage

      Request a Briefing

        Market Perspectives

        << Back to Blog Index

        MoneyGram International Earns CX Digital Leadership Award with NICE for 2023

        The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed improvements across their people, processes, information and technology.

        Ventana Research has awarded MoneyGram International using NICE its prestigious 2023 Customer Experience Digital Leadership Award. This award recognizes the individual, Ventana_Research_16th_Annual_Digital_Leadership_Award_Winner_Logo-1enterprise and technologies that best exemplify leadership in applications that support engagement with customers. All award finalists in the Customer Experience expertise area were considered for this prestigious award.

        Providing a satisfactory customer experience continues to be a top priority, but increasingly cannot be realized with outdated customer relationship management platforms and existing processes and technology. Current tools used to manage marketing, sales and customer service activities are focused on internal efficiencies and do not deliver the experience expected by customers along their entire journey of engagement with an enterprise. New digital technologies are changing how customer agents are managed and how they execute their tasks, enabling simpler yet more effective interactions with contact centers and placing more intelligence in customer experience processes. These new technologies make it possible to more effectively understand the complete voice of the customer, renovate digital commerce systems and enable a more effective digital subscription model.

        Ventana Research selected MoneyGram for the 16th Annual Customer Experience Digital Leadership Award for its commitment to exceptional customer experiences through interactions across a customer journey. The use of NICE CXone enables MoneyGram to disseminate information to consumers on websites and through specific points of interaction, from marketing to customer needs, to help increase resolution and satisfaction. The investment provides increased enrollment and customer loyalty, which are essential to the growth of the organization.

        Customer Experience is an area for an organization to go beyond transformation and work towards modernization and innovation. NICE addresses the challenges of streamlining personalized interactions to anticipate and meet customer needs. Organizations that need to modernize their customer experience and interactions will appreciate how NICE and CXOne can provide the ability to improve engagement and satisfaction.

        Enterprises looking to maximize the value of business and technology investments across people and processes should consider how customer experience can optimize digital potential. If you have not examined how NICE can help your enterprise, it is well worth your time. Congratulations, Cyndi Daman and MoneyGram International, for your leadership.

        Ventana Research, now part of ISG, offers research-based guidance to help enterprises adapt to the new generation of customer experience processes and systems and achieve the highest possible levels of satisfaction. Change is required to maintain competitiveness and to enable business resilience and customer readiness to achieve the outcomes your enterprise deserves.

        Ventana Research

        Ventana Research

        Ventana Research, now part of Information Services Group, provides authoritative market research and coverage on the business and IT aspects of the software industry. We distribute research and insights daily through the Ventana Research community, and provide a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Sign up for free community membership to receive email notifications on research and insights.


        Our Market Perspective Policy

        • Ventana Research’s Market Perspectives are fact-based analysis and guidance on a vendor’s business, industry and technology trends. Each Market Perspective presents the view of Ventana Research using its established subject matter expertise on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity to ensure it delivers reliable and actionable insights. It is reviewed and edited by the firm’s product management team and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Market Perspective before it is published. If you have any issue with a Market Perspective, please email them to ChiefResearchOfficer@ventanaresearch.com

        View Policy

        Subscribe to Email Updates

        Posts by Topic

        see all

        Market Perspectives Archive

        See All