The financial services industry is continuously challenged by economic indicators that impact the global environment and the necessary resilience every business desires. Gaining confidence in business continuity capabilities requires that business trends and requirements for successful outcomes are considered and acted upon. For financial services organizations, a steady focus on digital innovation and transformation is necessary to meet consumer and business demands, enabling the path to excellence in business processes and workforce readiness. Ventana Research has identified three key business trends every financial services group should address.