Industry Perspectives

The need for media and entertainment organizations to modernize their digital computing environment requires business and technology investments that innovate and streamline consumer and subscription processes. Ensuring digital effectiveness requires insights into how subscriber and billing processes enable revenue and financial outcomes. Effective digital environments can maximize customer investments, provide the subscriber experiences desired by consumers and optimize engagement through web, social and dedicated gaming platforms. How media and entertainment organizations unify their processes through applications and marketing investments requires analytics and technology that goes beyond traditional digital transformation and consulting approaches. Progress requires experience into gaining the return on the organization’s resources and digital technology investments.

The healthcare industry is continuously challenged by the pressure of providing patient care and treatments while balancing the cost of operations. The challenge in healthcare is the availability in providing patient services in hospital networks with acceptable rate structures to insurance companies. While the resilience of healthcare is dependent on doctors and nurses, the confidence and expectations of more knowledgeable patients has elevated the need to provide better experiences.

The need for healthcare organizations to modernize their digital computing environment requires business and technology investments that can innovate and streamline patient and operations processes. Ensuring digital effectiveness requires insights into how medical facilities provide the best possible care through diagnosis and treatment. Modernizing digital environments that impact patient and billing experiences is essential for desired financial and operational outcomes. How a healthcare organization unifies its processes across medical services through its applications and for its workforce requires data science and analytics and is one part of the essential path forward to achieve its objectives.

The need for retail organizations to modernize their digital computing environment requires technology investments that innovate and streamline business processes. Ensuring digital effectiveness requires customer experiences that are engaging throughout the entire customer journey and convert to greatest potential. Modernizing the digital business and technology environment in a way that impacts commerce and product experience is essential for the supply chain and resulting revenue. To unify its processes and promote workforce readiness, retail organizations should enrich their applications with personalized agent and customer service interactions and utilize human capital management (HCM) systems to ensure that the needs of every employee are met.