From research guided by our team of leading industry experts, Ventana Research develops industry benchmarks as indicators of an organization’s maturity and guides them through key steps for improvement. Ventana Research has completed more than 120 research benchmarks that reach across organizational areas over ten thousand organizations. As a result, these benchmarks can be used as both guide and framework to provide you our benchmarking, assessment and education services. Our benchmark research examines the intersection of organizational functions from a business and technology perspective in finance, operations, customer, HR, sales and IT areas to identify points of friction and challenges in utilizing information and technology to manage performance.
To ensure a balanced and unbiased set of benchmark findings, the research universe consists of both the extensive Ventana Research community and social media channels and the broad reach of the company’s media partner network to millions of business and IT professionals. All our research provides in-depth analysis by size of organization and vertical industry. These benchmarks are a tool for understanding how your organization compares to market competitors and what needs to change.
For more information on how to purchase and use Ventana Research Benchmark Research in your organization, please contact us.
Research Programs In Progress Now!
An overview of our new benchmark research in analysis, collection or design:
In Collection:
Governance, Risk & Compliance (GRC)
Next Generation Workforce Management
Customer Feedback Management
Information Management
In Design:
Next Generation Business Intelligence
Business Collaboration
Customer Experience Management
Mobile Business
* Interested in sponsorship? Contact clientservices@ventanaresearch.com
Completed Benchmark Research:
Click on a link below to learn more about completed benchmark research - download the executive summary, listen to analyst insights on the webinar replay, purchase a full report and learn how we can help your organization.
Business:21st Century Spreadsheets - Uses and misuses of a critical business technology
Business Analytics Research - Analysis and best practices for business and operational measures
Business Data in Cloud - Examining the issues and benefits of cloud deployment
Business Intelligence and Performance Management - Benchmarking Use of Information and Technology
Integrated Business Planning - Redesigning Planning for a More Dynamic Business Environment
Small and Midsize Business Analytics - Examining the uses of analytics for SMBs
Customer:Agent Performance Management - Managing agents to produce maximum efficiency and effectiveness
Contact Center Analytics - Using metrics to improve customer service
Contact Center in the Cloud - Best practices for deploying and managing cloud-based contact centers
Contact Center Performance Management - Raising the Maturity Level of Customer Contact Centers
Customer Analytics - Using measures and metrics to keep customers loyal
Customer Contact Center - Exploring the State of the Customer Contact Center
Customer Experience Management - Managing customer experience in today’s competitive markets
Customer Feedback Management - The Role of Feedback in Customer Experience Management
Customer Interaction Technologies - Emerging technologies for the 21st century
Customer Relationship Maturity - Managing customer relationships in today’s competitive markets
Finance:Fast Clean Close - Processes and Systems for Best Execution
Finance Analytics - Benchmarking the Analysis of Data To Gain Business Insight
Financial Performance Management - Examining Financial Strategies and Processes
Governance, Risk and Compliance - Emerging Software Requirements for Evolving Business Processes
Planning and Budgeting - Improving Effectiveness through Best Practices and Technology
HR:Next Generation Workforce Management - Incorporating Collaboration and Mobility to Optimize Talent Utilization
Performance Management for Talent Management - Managing Performance to Motivate Talent
Social Media in Recruiting - Adopting best practices for talent acquisition using social networking
Total Compensation Management - Establishing the Cornerstone for Workforce Performance Management
Workforce Analytics - Benchmarking the Analysis of Data To Gain Business Insight
Industry Research:Banking and Financial Services - Using Analytics to Gain Competitive Advantage
Business Analytics in Education - Benchmarking the Analysis of Data to Gain Insight
Consumer Goods Analytics - Using analytics to improve business outcomes
Government Analytics - Benchmarking the Analysis of Data to Gain Insight
Healthcare Analytics - Using Analytics to Improve Operations and Patient Care
Insurance Analytics - Using Analytics to Improve Operations
Manufacturing Analytics - Using Analytics to Improve Operations and Become Competitive
Retail Analytics - Using New Analytic Methods to Improve Business Outcomes
Services Analytics - Using New Analytic Methods to Improve Business Outcomes
Technology Analytics - Benchmarking the Analysis of Data to Gain Insight
Telecommunications Analytics - Using New Analytic Methods to Improve Business Outcomes
IT:Big Data Benchmark Research - Benchmarking Large-Scale Data
Customer Information Management - Assessing Quality and Consistency of Customer Data
Data Governance - Benchmarking the Maturity and Usage of Data Governance Processes and Technology
Hadoop and Information Managment - Managing Data Warehouse and Analytics Processes and Technology
Information Applications - Exploring Next Generation of Information Availability Technologies
Information Management - Actions, Intentions, Perceptions and Trends in Information
Innovating with Operational Intelligence and Complex Event Processing - Deriving competitive advantage from real-time data
IT Analytics - Benchmarking the Analysis of Data To Gain Business Insight
Location Intelligence - Geographic Context Spurs Innovation
Master Data Management - Investigating the Use of MDM for Business and IT
Open Source BI - Assessing the Establishment of Open Source BI
Operational BI Trends - Assessing market trends and the use of BI in operations
Performance Scorecards and Dashboards - Examining the Use of Scorecards and Dashboards
Predictive Analytics - Moving beyond historical reporting and analysis
Product Information Management - Improving the Value of Product Data in the Enterprise and the Global Supply Chain
Realizing Successful IT Performance Management - Optimizing IT Performance, Processes, and Governance
Unlocking Value from IT - Assessing Trends, Needs and Practices
Operations:Operational Performance Management - Adoption and Maturity for Operational Performance
Product and Service Analytics - Benchmarking the Analysis of Data To Gain Business Insight
Sales and Operations Planning - Examining The Maturity of Sales and Operations Planning
Supply Chain Analytics - Benchmarking the Analysis of Data To Gain Business Insight
Supply Chain Business Intelligence - Assessing the use of BI in the Supply Chain
Sales and Marketing:Marketing Analytics - Best practices and common mistakes in choosing marketing/operational measures
Sales Analytics - Guidance and best practices in analytics technology, measures and metrics
Sales Forecasting and Demand Planning - Requirements for Forecasting and Planning
Sales Performance Management - Establishing Maturity of Sales Performance
