The opportunity exists for organizations to improve the digital commerce experience they offer their customers by moving beyond existing, monolithic commerce systems that aren’t designed for today’s needs. Consumers now demand simpler and more personalized digital experiences—especially in consumer products and retail—but limited support exists within legacy approaches to customize and configure digital commerce and to offer an elegant mobile-first experience. Many organizations still utilize static commerce applications that do not adapt to their specific industry and merchandise types.
Retail Resilience in Digital Commerce
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About the Author
VP and Research Director
Stephen Hurrell is responsible for the overall research direction for the Office of Revenue at Ventana Research, including the areas of digital commerce, price and revenue management, product information management, sales enablement, revenue performance management and subscription management. His focus areas include product and CS leadership, data-driven applications in sales enablement, financial reporting and planning, and billing and monetization platforms.