The Employee Experience for Retail
We define the employee experience as the full extent of what employees do, feel and think about while at work or performing their job. Core factors that affect the employee experience include organizational culture; interactions with colleagues, managers and management; the use of technology and digital tools; and avenues for career and professional growth. It is our view that today's retail organizations must deliver a rich, relevant and frictionless employee experience in order to achieve optimal workforce performance and to ensure operational effectiveness.
In large measure the preconditions for the employee experience revolution are in place. Incremental efficiency gains by HR in workforce processes achieved via technology have mostly been captured. Retail organizations that are focused on maximizing the value derived from their HR technology already standardize administrative process steps, use technology to automatically trigger workflows, deploy employee and manager self-service tools, and manage exceptions with analytics dashboards. Many in the retail industry have employed HR endeavors such as linking performance to rewards and learning management, using competencies to guide hiring and evaluation, optimizing hourly workforce schedules and operating payroll.