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The Sustainable Supply Chain:

Establishing Continuity and Excellence in Business

The Business of Sustainability

Today more than ever, organizations must prioritize customers and focus on both existing and new relationships in order to increase the value of the interactions with them. A spreading awareness of the importance of customer experiences and interactions has transformed how organizations view not only managing relationships but valuing them. Existing approaches to customer relationship management (CRM), however, are not up to the task of enabling organizations to achieve the best possible results from their processes. While customer relationship management systems are ubiquitous, many organizations report feeling locked into existing approaches and applications and do not see any path to getting more value from them.

The sustainability and the continuity of the supply chain in business has never been as high in importance as it is today. Buyers are bringing to the marketplace substantial expectations concerning ethics in all aspects of how business operates, making these issues crucial for organizations to assess and optimize. Both customers and organizations expect more transparency to enable them to understand the processes and information being used – not just to manage relationships but to evaluate every aspect of suppliers’ operations and compliance. The nuances of supplier organizations’ operations and their interrelationships with product and service offerings should be one click away to ensure governance at the level desired and be able to review and mitigate any risk that might pose a serious risk. For these reasons, as well as the imperative to be good business stewards, we believe every organization should consider itself obligated to maintain high standards for its supply chain of contractors and suppliers. The sustainability of the supply chain should have a high level of accountability and the highest level of standards across environment, social and governance (ESG) areas.


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