From research guided by our team of leading industry experts, Ventana Research develops industry benchmarks as indicators of an organization’s maturity and guides them through key steps for improvement. Ventana Research has completed more than 35 research benchmarks that reach across organizational areas. As a result, these benchmarks can be used as both guide and framework to bring new services to the industry. Our benchmark research examines the intersection of organizational functions from a business and technology perspective in finance, operations, customer, HR, sales and IT areas to identify points of friction and challenges in utilizing information and technology to manage performance.
To ensure a balanced and unbiased set of benchmark findings, the research universe consists of both the extensive Ventana Research community of over eighty thousand and the broad reach of the company’s media partner network to over 2.5 million business and IT professionals. All our research provides in-depth analysis by size of organization and vertical industry. These benchmarks are a tool for understanding how your organization compares to market competitors and what needs to change.
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Realizing Successful IT Performance Management
Optimizing IT processes, services and resources
Completed Benchmark Research:
Business | Customer | Finance | HR | IT | Operations | Sales
Click on a link below to learn more about completed benchmark research - download the executive summary, listen to analyst insights on the webinar replay or purchase a full report:
Business:
21st Century Spreadsheets - Examining Spreadsheets and Technologies
Decision-Making and Performance - Improving Essential Business Analytics and Technologies
Customer:
Customer Experience Management - Improving the Consistency and Quality of Interactions
Customer Interaction Technologies - Examining Technology Maturity for Customer Interactions
Contact Center Performance Management - Assessing Performance Management for Customer Interactions
Finance:
Planning & Budgeting - Looking at Trends in Planning and Budgeting
Financial Information Management - Assessing Quality and Consistency of Financial Data
Finance Best Practices for Midsize Companies - Comparing Medium and Large Organizations
In Search of the Fast Clean Close - Determining State of Financial Close Processes
ERP Innovation - Determining the State of ERP in Business and IT
Audit and Control - Managing the Next Phase of Compliance
Financial Reporting and Consolidation - Reducing the Cost and Time for Processes Under Sarbanes-Oxley
Budgeting and Planning - Improving Finance Organization Effectiveness through Budgeting
21st Century Financial Performance Strategies - Examining Financial Strategies and Processes
HR:
Total Compensation Management - Examining Use of Compensation Processes and Technology
Workforce Performance Analytics and Business Intelligence - Examining Use of BI in HR
IT:
Innovating with Operational Intelligence and Complex Event Processing - Deriving competitive advantage from real-time data
Business Intelligence and Search - Examining how Search is Advancing BI
Location Intelligence - Examining use Location Intelligence Software for Business
Service-Oriented Architecture for BI - Assessing the Advancement of SOA and BI
Customer Information Management - Assessing Quality and Consistency of Customer Data
Master Data Management 2007 - Investigating the Use of MDM for Business and IT
Product Information Management - Assessing quality and consistency of product data
Performance Scorecards and Dashboards - Examining the Use of Scorecards and Dashboards
Location Intelligence Technology and Trends - Trends and Strategies for Location Intelligence
Unlocking Value from IT - Assessing Trends, Needs and Practices
Information Management - Establishing a Baseline for Informaton Management Adoption
Business Intelligence and Microsoft Office - Understanding use of Microsoft Office and BI
Master Data Management - Investigating the Use of MDM for Business and IT
Open Source BI - Assessing the Establishment of Open Source BI
Optimizing BI and Data Warehouse Performance - New approaches to getting more out of information assets
TCO Benchmark Study - Total Cost of Ownership for BI and Performance Management
BI Standardization - Successful Standardization of BI Solutions
Business Intelligence for Operational Performance - Success Factors for Operational BI
Application BI - Assessing the Establishment of BI for Applications
Operational BI Trends - Examining Trends in Operational BI
Operations:
Supply Chain Business Intelligence - Assessing the use of BI in the Supply Chain
Sales and Operations Planning - Examining The Maturity of Sales and Operations Planning
Operational Performance Management - Adoption and Maturity for Operational Performance
Operational Business Intelligence Applications - Establishing BI Applications for Operations
Sales:
Sales Forecast & Demand Planning - Requirements for Forecasting and Planning
Sales Performance Management - Establishing Maturity of Sales Performance
