Sessions for Digital Innovation
By 2021, only half of organizations will have transformed their business processes to be more intelligent and automated by embracing digital technology. In this 6-session series, Mark Smith, CEO and Chief Research Officer will dive into the impact of this on the customer experience, marketing, business operations, and sales, along with offering insight into how to prioritize the latest in digital technology innovations. Discover how you can improve in the six webcasts below.
Innovating Voice of the Customer Technologies
On-Demand Replay Coming Soon
Discover how organizations are not realizing the customers challenges of today, why today’s customer experience is creating disruptions in business, where digital transformation can innovate customer processes for optimized engagement, and more.
The Business of Work and Resource Management
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Discover how today’s workforce is not enabled to achieve their full operational value, why new digital generation of technology is designed for intelligent work experience, where organizations need to prioritize the investments for optimal effectiveness, and more.
Innovations in Digital Experience Marketing
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Discover why marketing effectiveness requires new techniques, how to achieve maximum top-of-the-funnel impact through digital experience marketing, where a focus on the digital experience in interactions and information will provide results, and more.
Embracing the New Digital Age of Sales Operations
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Discover how sales operations
Innovation for Contact Centers to Improve Customer Service
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Discover how today’s contact centers are not designed to meet customer’s needs, why the cloud and collaborative technologies can innovate interactions, where organizations can prioritize new technology investments, and more
A New Generation of Agent Experience Technology
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Discover how today’s agent experience lacks