Business Agility and the Workforce
Readiness and agility of the workforce is the foundation of business resiliency. Black swan events will test an organization’s ability to respond and operate effectively under challenging conditions, including pandemics and other disruptions that force the workforce to operate outside normal conditions with little notice or preparation. Ventana Research asserts that by 2024, following a decade of concerted efforts toward digital transformation, one-half of organizations will still not have established business continuity as an investment priority and will not be prepared to operate in a future pandemic or crisis. This will lead to increased operational risks and will challenge all members of the workforce as they attempt to perform in a way that maintains business operations as much as possible.