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Creating Better Accountability and Experiences in Work Management

All organizations can improve. Every business entity, regardless of the state of its current performance, can up its productivity and utilize its resources better. Each can do better in the timely completion of tasks that are essential for its daily work agenda and related business activities. The fundamental purpose of work management and supporting tasks is to enable accountability across the entire organization.

To improve accountability in the completion of critical tasks, though, an organization must first methodically track those tasks — a non-trivial challenge. That’s because individuals vary widely in the management and processing of their regular daily or weekly tasks, and also because many tasks are not part of individuals’ regular work but nonetheless are critical for aligning to departmental and in many cases to corporate objectives. What’s more, many of these tasks involve outside parties such as customers, partners and vendors. In such instances the quality and timeliness of task management can impact those relationships as well and thus the revenue and operational effectiveness of an organization. Inadequate or lack of task management leaves most organizations lagging in productivity and frustrated in establishing accountability.


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About the Author


Mark Smith

CEO & Chief Research Officer
Ventana Research

Mark Smith, is the CEO and chief research officer of Ventana Research and drives the company’s global research agenda. Mark is an expert in enterprise software and business technology innovations including the business areas of customer experience, sales and marketing. Mark covers the digital technology innovation areas of artificial intelligence, business analytics, big data, bots and natural language processing, collaboration, Internet of Things, mobile technology and wearable computing.